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1.1 95 Reviews

Air India Express Complaints Summary

3 Resolved
91 Unresolved
Our verdict: If considering services from Air India Express with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Air India Express reviews & complaints 95

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1:21 am EST

Air India Express delay in refund

I have done a air ticket cancellation on 16th Dec, and have not received my amount yet in my account. This is so unacceptable service you are providing and only for this reason I will not choose this airline next time.My PNR ref No : VABICY. I called the Air India today and got to know the transaction has been processed and it will take another 2 more days to hit my account. I have not received the amount still after 1 month. This has been so frustrating for us as a customer with the kind of such a poor customer service. I will take up to the next level of action if i am not receiving the amount in 2-3 days of time.

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4:24 pm EDT
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Air India Express gate staff

Hi,
Myself Dr Ranjit Pillai, I had very hard bad experience with your gate staff on my travel 17th October 2018 in the gate of flight IX 540 flight towards trivandrum ( 10pm). They are unnecessarily checking the hand baggage again on the gate and emptying many of my fellow passengers duty free purchased stuffs and I saw one the gate executives is tactically getting those things by threatening and manipulating the passengers saying heavy charges etc. I questioned this and I tried to pictures the gate gul who steals the stuff. Then it was a nightmare for me and I am kicked out. I made a complaint on Dubai police and left in another flight. I would like to make this as a strong complaint against the gate members at this time. I can remember those two persons face.
Requesting further procedures for my complaint
Thanks
Ranjit Pillai

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2:49 am EDT
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Air India Express no wheel chair service provided at dubai airport

Dear Air India Express,

Unfortunately I have booked My mother's ticket with you
E ticket No. RCEROK from Pune to Dubai for 6.09.18

Because of her old age and Knee pain I have booked wheel chair by personally going in your Deira office and paying Aed. 200,
( this was another disaster, No body in your office answers phone, which is mentioned on web site and it took 2 hours for me to search address, which is wrong on web site),

On the travelling day, Flight has been rescheduled by 10 hours, which has not been informed to us by message or email which is completely unprofessional,

And on top of it, NOBODY HAS ATTEND HER WITH WHEEL CHAIR AT DUBAI AIRPORT. AND NO AIR HOSTESS ANSWERED HER PROPERLY ABOUT IT...

so the mistake of booking ticket with you will be avoided in future, and you cannot heal the mental stress, our family has gone through, but can return the fees AED 200 paid to you

I am following up with your office from last 2 weeks, but nobody is replying properly for on this, [protected]@airindiaexpress.in this is the mail address I am following
please resolve this issue and return my money back,

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1:50 am EDT
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Air India Express service and penalty fee

My name is Jeyanthi Mala and I accidentally booked a ticket from Singapore to Chennai (Booking Ref: RKLLRS) yesterday (26/8/2018 at approximately 8.00 am) when my final destination was Trichy. I realized my mistake a few minutes after the transaction was completed. I contacted the customer service hotline and was informed that there will be a penalty fee of SGD90.00 which I thought was unfair since it was a mistake. So request the matter to be escalated to a person who could make a decision and was informed that there were no such person. I should contact the office the following day should I wasn't to speak to an officer.

When I contacted the customer support on 27/8/2018, my call was handled by Srinath. He kept telling me that it is the penalty policy but was not able to clarify the reasoning for the policy. The travel date is 7/9/2018 and I realized my mistake and yet the penalty was not being able to be waived off. He informed me at first that I was to pay SGD90.00 and later, when the cancellation was authorized by me, he informs that another SGD 18 (hidden charge) will be charged. I am rather disappointed that Air India Express' senior staff member is unable to provide full and complete information before a transaction takes place.

During our discussion, he also threatened that if I do not cancel today, I will have to bear the total cost of the ticket. Is this how Air India Express handles its customers. This is poor form.

I am truly disappointer that I have to pay the penalty fee, the web service fee and most all having to deal with an employee who did not have the authority to deal with my concern.

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1:51 am EDT

Air India Express very very poor service and customer support

Hi,

I had booked a ticket OVJFUM in Air India express from Sharjah to Trivandrum and Unfortunately I supposed to cancel the ticket and I done it. I got an message as cancellation fee is nearly 375 AED which is nearly 50% of my ticket fare. This is really unfair.

As per your policy the cancellation charge is, fixed penalty of INR 2200/- or its equivalent in local currency + Transaction/Convenience Fee - If the cancellation is made 7 Days or more prior to the scheduled departure of flight.

I have cancelled it before 40 days, so the penalty fee should be around 120 AED per booking (2200 INR). Then how come it's more than 350 AED? I never saw any other airlines charge nearly 50% of fare for cancellation even its not a offer ticket, or cancelled during 24 hours of journey.

Past 1 week i was struggling to get a solution from your customer support (i emailed to [protected]@airindiaexpress.in) but they still sending me an automated emails rather than listening my issue and solve this. I was also asking them to call my number to solve this matter instantly but no one responded so far. I was feeling like speak with a machine/robot every time i emailed them.

As a NRI, i felt ashamed of your airlines service which is managed by a Indian government itself.

I really wanted you to give me a solution urgently or this could be my and my families last journey in Air India express.

Thanks.

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12:35 am EDT

Air India Express un-notified delay of 7 hours

Dear Sir
on behalf of my wife anju sharma ( PNR # URFCWL) travelling from DXB to ATQ with IX192 on 5/08/2018 along with my 3 year kid, who are forced to suffer in dubai airport for more than 7 hours as on the time of departure they were notified that flight IX192 is delay by 07 hours 10 minutes.
no prior information given on your webpage, email or sms to travelers, we need explanation and claim for compensation for this unnecessary hassle and troubles due to lack of customer service of Air India express.
your prompt action and reply will be highly appreciated,
you may contact us on
[protected]@gmail.com or [protected]

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6:17 am EST
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Air India Express staff while boarding.

This is regarding the flight from Delhi to abu dhabi flight no : IX-115 dated 12-feb-2018, 20:50 from Delhi.

I was late to board the flight by just 5-minutes that is 15-minis before departure due to some personal issues.
But the stuff over the gate while boarding was so rude with me that I cant expect anyone else in my life such, The person one of them was about to unload my baggage and asking me to walk back and book next flight whatever.

I am just in waiting for response.

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9:34 pm EST

Air India Express worst crew members

I was travelling from Madurai to Singapore with my Wife and three kids(Twin infants and toddler). The crew was just watching us, they dont even offered basic help. Me and my wife were struggling to keep the hand luggage inside the cabin. One of the crew member just came and opened the cabin and said"Sir you can keep the luggage here" and left. Luckily one of the passenger after watching all this helped us to keep our luggage inside the cabin. Such a worst experience with Air india express. I dont understand why they have such a helpless and inhumane crew members. After reaching Singapore as well while getting down we really struggled a lot without any help. There crew is good for nothing.

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12:50 am EST

Air India Express unethical behaviour

Dear Sir,

I would like to bring to your kind attention the following incident:

My Mother, mrs.Mumtaz Basha, a senior citizen, Aged 80, who had booked her flight on 06 Feb 2016 as following:

Air India Express Flt.No…… Trz- Dxb Departing 1 am

Fly Dubai Flt.No. Dxb – Mct Departing 07.50 am

She had the following documents:

1) Flight Tickets for both sectors
2) Copy of Valid visa ( Family Joining visa for two years (2 ))
3) My Passport copy
4) My credit card copy along with authorization letter

She came to Trichy airport around 9.30 pm and showed the documents in order to obtain boarding pass.

The Air India express staff denied her a boarding pass and also said that her she cannot travel because of the following reasons:

1) She is 80 years old.
2) She is traveling alone.
3) She does not have a return ticket.
4) She does not have a visa for UAE.
5) There is problem between Air India express and Flydubai and there could be INR.100, 000/- fine for Air india Express if she is allowed to travel.

She trained to explain him the best that I will be meeting her in Dubai Airport and take her along to Muscat.

The staff was rude and told her to leave the airport immediately. Another staff joined him and even pushed and manhandled my aged mother out of the airport and told her to go back home.

My aged mother, 80 years of age, was sent out of the airport and standing alone outside airport at 12 am Midnight of 06 Feb 2016 Saturday .

I was I dubai to meet her in the dubai airport and take her to Muscat along with me. When I called her whether everything was ok, I was devastated to know the situation and spoke to one staff, tried to convince him with facts, but he told me that she cannot travel and she has to go back home.

After failing to convince him, I called my friend rush to the airport and check the well being of my mother. He went to the airport immediately and saw that my aged mother was made to stand outside the airport in the cold night .

He tried to speak to the staff and I was also connected by phone and I also spoke to the staff, but he was not willing to listen and refused to take her inside the airport.
After so much of tension and torture, my friend had to take my mother home around 2 am.

After this manhandling incident and denial of entry and travel, my mother’s health became worse because of this trauma and still under shock.

We are praying for her recovery and good health in these tough times.

I would like to ask the following questions to the Air India Express Staff :

1) Where in the law says that a 80 year old person cannot travel alone?
2) Where in the law says that the transit passenger should have a visa in the transit country ?
3) Where in the law says that the passenger who is travelling on a family joining residence visa for 2 years should have a return ticket?
4) Where in the law says that a passenger should suffer if there are issues between two airlines?

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1:08 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Air India Express very worst and bad service from air india express airlines

Hello,
Every one I like to inform every one and also like to raise a complain all the passenger who travel By AIR INDIA EXPRESS, I had a bad experience when I was traveling From Mangalore to Doha With My wife and my child, the staff are so rude and lot of harassments from staff till the security in the Mangalore Air Port, trying to open all the baggage’s creating problems to the passengers unnecessarily without any strong reasons, its has been noticed that the new ways to make money is that for access baggage weight where they have Set the electronic weigh machine is to 5kgs More then the normal, usually we weigh our baggage’s from our manual weigh machine, which may have some error, considering this and taking this point in mind we reduce our things much more then the luggage allowance to avoid the charge of access luggage, but still every one find the weight more then what they expect, so the Air Port make a good profit of this charging Rs. 475/- per kg, and next thing is that after boarding the flight they don’t provide any kind of food or a glass water for hours after the take up where we find and face tuff time due to the flight is at 7Am and we had to report to the Airport at 5Am without having a proper breakfast, mean while I would like to tell you that I had booked my flight at 8 Am and at last movement I was lucky enough to know that have called me and informed me the flight time has changed to7 Am or else it would be another problem that i may miss the flight, later one board the seats of the flight is such a bad condition that we cannot even lean back, , traveling for hours its normal that passengers may need some entertainment for getting bored, but in this flight they take another advantage of the passenger to make money that is the drop down the TV screen with a movie which is of their own choice and each TV provided for 2 passengers where it cant even watched properly with fading effect on it, and try to sell the headphones to hear the Audio of the movie, and this headphones are waste after they use in in the aircraft because its not useful for any audio equipment, later on the food supplied is not even worth for animals to eat, such kind of food are supplied for passengers, were I noticed everything is returned back to dustbin when gathering back, After that comes liquors for selling like whisky wine bear etc to make again some bossiness in the board, The Airlines are taking advantage as there are no other international flights from Mangalore where the passengers are helpless and forced to take a direct flight from Mangalore. This flights does not have any accurate timings and can change their timings at anytime, more over flights also can cancel any movement and even refund not available so we can take any other flight to avoid delay even though the fault and delay is from their side. earlier I have noticed there were 2 flights in a week and now its 1 flight for a week witch is not reliable, the timings are very early morning which is makes in convince to all passengers who are traveling, The Air India Express is not bothered of giving a good service but trying to make Money and take advantage of the passengers who are helpless, and they say the flights are going in loss may be this is th reason they try to recover their loss in this kind of business, even though they don’t have any feelings of Air crash took place recently, and passengers traveling in this are flying with risk, comparing to this I really appreciate Emirates Airlines which I use to fly from Bangalore to Doha, Via Dubai, but I do enjoy the good service, I had 8Kgs of access baggage were I was not charged any this extra for this due to the kindness of the airlines, the baggage allowance was 30Kg and the Hand bag allowance was 7kgs, and the cabin crew I found were polite too, the food was excellent, and they had provide a free TV to each seat in front of the passengers with a control box hanging were we can select movie, songs and games to kind along with a free head phones, there was also a night lamp where we can use it for our convenience, tea coffee are provide to everyone on request any time when they needed it, they also provide toys, color pencil blankets to kids and children with some special gifts which makes children happy to enjoy the journey, it was said Emirates Airline gets Award every year for the best service and performance, but just I had taken a chance in the Indian Express that to avoid traveling to Bangalore to take this fight, that was a mistake I had made and faced this problem, or else traveling to Bangalore is not so tuff as there are more then 400 luxury super delux AC buss Pvt and Govt, every day too and fro, where we don’t even find tired after a sleep in the sleeper coach and next morning reaching to Bangalore, Airport busses are available from the buss stop which makes passengers convenient, and the New Bangalore International Airport is excellent comparing to Mangalore Airport, so I request and co-operate all who have gone thorough this problems and also join hands to teach them a lesson, that the Airlines are for the service of People and its not that the People are here to give them business and take advantages of them, And stop to put an end to this Monkey Business.

PNB:- Pleas add coments if any of you have gone with any kind of problems by this Airlines
Thank You

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Lenin Tha
, SG
Jun 22, 2016 12:01 pm EDT
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One of the worst airlines flight airindia express. We (2 kids, me and my wife) travelled from tiruchirapalli to Singapore they haven't allowed 500grams extra weight. I thought to support lose making airline and booked. But peoples are very rude worst behavior especially that so called airindia Manager who standing around biasing counter.

This airline never come up in another 100 year even. Stupid company and workers like other government service

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4:03 pm EDT
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Air India Express rude behaviour

very dissapointed with the service and the rude behaviour of the staff at the Raja sansi airport in Amritsar, Punjab India about the air India express airlines..my mother and father were travelling from amritsar to Dubai and they were treated very bad at the airport because of excess weight and they had to travel all the way again 2 hours back to the city they went from..Very Disgusted! please get back to me regarding this on my email asap..

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suhel786
, IN
Nov 09, 2012 10:47 am EST

Hello,
Every one I like to inform every one and also like to raise a complain all the passenger who travel By AIR INDIA EXPRESS, I had a bad experience when I was traveling From Mangalore to Doha With My wife and my child, the staff are so rude and lot of harassments from staff till the security in the Mangalore Air Port, trying to open all the baggage’s creating problems to the passengers unnecessarily without any strong reasons, its has been noticed that the new ways to make money is that for access baggage weight where thy have the electronic weigh machine is to 5kgs More then the normal, usually we weigh our baggage’s from our manual weigh machine, which may have some error, considering this and taking this point in mind we reduce our things much more then the luggage allowance to avoid the charge of access luggage, but still every one find the weight more then what they expect, so the Air Port make a good profit of this charging Rs. 475/- per kg, and next thing is that after boarding the flight they don’t provide any kind of food or a glass water for hours after the take up where we find and face tuff time due to the flight is at 7Am and we had to report to the Airport at 5Am without having a proper breakfast, mean while I would like to tell you that I had booked my flight at 8 Am and at last movement I was lucky enough to know that have called me and informed me the flight time has changed to7 Am or else it would be another problem that i may miss the flight, later one board the seats of the flight is such a bad condition that we cannot even lean back, , traveling for hours its normal that passengers may need some entertainment for getting bored, but in this flight they take another advantage of the passeager to make money that is the drop down the TV screen with a movie which is of their own choice and each TV provided for 2 passengers where it cant even watched properly with fading effect on it, and try to sell the headphones to hear the Audio of the movie, and this headphones are waste after they use in in the aircraft because its not useful for any audio equipment, later on the food supplied is not even worth for animals to eat, such kind of food are supplied for passengers, were I noticed everything is returned back to dustbin when gathering back, After that comes liquors for selling like whisky wine bear etc to make again some bossiness in the board, The Airlines are taking advantage as there are no other international flights from Mangalore where the passengers are helpless and forced to take a direct flight from Mangalore. This flights does not have any accurate timings and can change their timings at anytime, more over flights also can cancel any movement and even refund not available so we can take any other flight to avoid delay even though the fault and delay is from their side. earlier I have noticed there were 2 flights in a week and now its 1 flight for a week witch is not reliable, the timings are very early morning which is makes in convince to all passengers who are traveling, The Air India Express is not bothered of giving a good service but trying to make Money and take advantage of the passengers who are helpless, and they say the flights are going in loss may be this is th reason they try to recover their loss in this kind of business, even though they don’t have any feelings of Air crash took place recently, and passengers traveling in this are flying with risk, comparing to this I really appreciate Emirates Airlines which I use to fly from Bangalore to Doha, Via Dubai, but I do enjoy the good service, I had 8Kgs of access baggage were I was not charged any this extra for this due to the kindness of the airlines, the baggage allowance was 30Kg and the Hand bag allowance was 7kgs, and the cabin crew I found were polite too, the food was excellent, and they had provide a free TV to each seat in front of the passengers with a control box hanging were we can select movie, songs and games to kind along with a free head phones, there was also a night lamp where we can use it for our convenience, tea coffee are provide to everyone on request any time when they needed it, they also provide toys, color pencil blankets to kids and children with some special gifts which makes children happy to enjoy the journey, it was said Emirates Airline gets Award every year for the best service and performance, but just I had taken a chance in the Indian Express that to avoid traveling to Bangalore to take this fight, that was a mistake I had made and faced this problem, or else traveling to Bangalore is not so tuff as there are more then 400 luxury super delux AC buss Pvt and Govt, every day too and fro, where we don’t even find tired after a sleep in the sleeper coach and next morning reaching to Bangalore, Airport busses are available from the buss stop which makes passengers convenient, and the New Bangalore International Airport is excellent comparing to Mangalore Airport, so I request and cooperate all who have gone thorough this problems and also join hands to teach them a lesson, that the Airlines are for the service of People and its not that the People are here to give them business and take advantages of them, And stop to put an end to this Monkey Business.

PNB:- Please add coments if any of you have gone with any kind of problems by this Airlines
Thank You

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7:11 am EST
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Air India Express baggage lost at air india express airlines checkin counter

While check-ing in at the Air India Express check-ing counter at Terminal 2, Row 3 on Feb 10, 2012 I forgot a small polythene pack containing some important docs and a toy. However at the time of final security check-in before boarding I remembered the same and asked the airport staff to contact the airline official at the counter to keep it safely so that I can pick it up from their office on my return to Singapore. When I returned and went to their office later they could not find the baggage and also did not have any clue as to who was at the duty that day and where could the package be. On inquiring again and again on phone no progress has been made. It is quite strange that the concerned staff is not at all bothered to put some effort to locate it.

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Deepak Jaiswar
, AE
Aug 14, 2019 2:39 am EDT

We were planned and then we all 180 were deplanned . No AC no water in the flight nothing . No clear communication . After having in the ight for so many time I der technical maintenance flight was not taken up . We were on vacation and all 200 people have stuck up at airport without another and any further solution

D
D
Deepak Jaiswar
, AE
Aug 07, 2019 10:18 pm EDT

We were planned and then deplanned after 3.5 hours. All passengers are stuck up and then due to technical Problem. All 200 hundred passengers are standing now at sharjah Airport. flight IX-252 from sharjah to mumbai did not take off we are stuck Airlines to Arrange another immediate Flight

R
R
redress.me
, SG
Mar 19, 2012 6:29 am EDT

I have forwarded the story to Redress.me. Hope you will get the recourse you needed. Here it is:http://redress.me/view_post.php?pid=2057

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10:07 am EST
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Air India Express poor performance

On Behalf of people of Cochin & working in Abu Dhabi.

We are nearly 24 people working in Abu Dhabi on 1month work /1 month leave rotation cycle. We use to travel 6 times a year. We used to book Air India Express since it is our national carried. Now I find most of us are boycotting Air India Express. There are many reasons for it, such as cancellation of flight, Clubbing, strike of pilots, pilot errors, Condition of flight, far hike etc…. One good example is the price of a ticket from Auh to Cok form Jan 2nd to 6th 2012. Air India Express is DHs. 850/- .Comparing to other flights it is 660/, 670/700 740.Dont know why. So we are forced to book for other flights. This is a common practice to most of destination I India. People are neglecting Air India Express.

I humbly request the authorities to review this matter seriously and see the prices are standardized and all related mentioned issues are reviewed and action taken,

Expecting a favorable response,

With Regards,

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suhel1234
, IN
Nov 09, 2012 12:41 pm EST

Hello,
Every one I like to inform every one and also like to raise a complain all the passenger who travel By AIR INDIA EXPRESS, I had a bad experience when I was traveling From Mangalore to Doha With My wife and my child, the staff are so rude and lot of harassments from staff till the security in the Mangalore Air Port, trying to open all the baggage’s creating problems to the passengers unnecessarily without any strong reasons, its has been noticed that the new ways to make money is that for access baggage weight where they have Set the electronic weigh machine is to 5kgs More then the normal, usually we weigh our baggage’s from our manual weigh machine, which may have some error, considering this and taking this point in mind we reduce our things much more then the luggage allowance to avoid the charge of access luggage, but still every one find the weight more then what they expect, so the Air Port make a good profit of this charging Rs. 475/- per kg, and next thing is that after boarding the flight they don’t provide any kind of food or a glass water for hours after the take up where we find and face tuff time due to the flight is at 7Am and we had to report to the Airport at 5Am without having a proper breakfast, mean while I would like to tell you that I had booked my flight at 8 Am and at last movement I was lucky enough to know that have called me and informed me the flight time has changed to7 Am or else it would be another problem that i may miss the flight, later one board the seats of the flight is such a bad condition that we cannot even lean back, , traveling for hours its normal that passengers may need some entertainment for getting bored, but in this flight they take another advantage of the passenger to make money that is the drop down the TV screen with a movie which is of their own choice and each TV provided for 2 passengers where it cant even watched properly with fading effect on it, and try to sell the headphones to hear the Audio of the movie, and this headphones are waste after they use in in the aircraft because its not useful for any audio equipment, later on the food supplied is not even worth for animals to eat, such kind of food are supplied for passengers, were I noticed everything is returned back to dustbin when gathering back, After that comes liquors for selling like whisky wine bear etc to make again some bossiness in the board, The Airlines are taking advantage as there are no other international flights from Mangalore where the passengers are helpless and forced to take a direct flight from Mangalore. This flights does not have any accurate timings and can change their timings at anytime, more over flights also can cancel any movement and even refund not available so we can take any other flight to avoid delay even though the fault and delay is from their side. earlier I have noticed there were 2 flights in a week and now its 1 flight for a week witch is not reliable, the timings are very early morning which is makes in convince to all passengers who are traveling, The Air India Express is not bothered of giving a good service but trying to make Money and take advantage of the passengers who are helpless, and they say the flights are going in loss may be this is th reason they try to recover their loss in this kind of business, even though they don’t have any feelings of Air crash took place recently, and passengers traveling in this are flying with risk, comparing to this I really appreciate Emirates Airlines which I use to fly from Bangalore to Doha, Via Dubai, but I do enjoy the good service, I had 8Kgs of access baggage were I was not charged any this extra for this due to the kindness of the airlines, the baggage allowance was 30Kg and the Hand bag allowance was 7kgs, and the cabin crew I found were polite too, the food was excellent, and they had provide a free TV to each seat in front of the passengers with a control box hanging were we can select movie, songs and games to kind along with a free head phones, there was also a night lamp where we can use it for our convenience, tea coffee are provide to everyone on request any time when they needed it, they also provide toys, color pencil blankets to kids and children with some special gifts which makes children happy to enjoy the journey, it was said Emirates Airline gets Award every year for the best service and performance, but just I had taken a chance in the Indian Express that to avoid traveling to Bangalore to take this fight, that was a mistake I had made and faced this problem, or else traveling to Bangalore is not so tuff as there are more then 400 luxury super delux AC buss Pvt and Govt, every day too and fro, where we don’t even find tired after a sleep in the sleeper coach and next morning reaching to Bangalore, Airport busses are available from the buss stop which makes passengers convenient, and the New Bangalore International Airport is excellent comparing to Mangalore Airport, so I request and cooperate all who have gone thorough this problems and also join hands to teach them a lesson, that the Airlines are for the service of People and its not that the People are here to give them business and take advantages of them, And stop to put an end to this Monkey Business.

PNB:- Pleas add coments if any of you have gone with any kind of problems by this Airlines
Thank You

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R
2:39 am EDT

Air India Express cancellation of flight

I had booked two return tickets - Mumbai - Kochi sector for the month of october 2008. However a few weeks later I received an email stating tickets were canceled and amount refunded due to 'flight being canceled cos of operational reasons'. On checking the airindiaexpress website & confirming with the call center, it now states that the flight is 'operational' and tickets are open to sale for Oct 2008. This has highly inconvenienced me as I had to spend double the amount and book tickets on another airline. Also, extremely rude & totally unprofessional service doted out by the call center employee and manager (Sushma Asawale & Rupali). Pls remember that the customer is what makes your business 'operational'.

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sakk
, KW
Jun 03, 2016 8:34 am EDT

Air fare in Air India sector Mangalore to Kuwait is way high as compared to other flights, even if this flight is direct the difference should not be 30000 indian rupees. Air india ticket for 2 flying on 10 April coming back on 30th June comes to 92000rupees whereas same dates in Jet airways comes to 60000rupees. This air india people are just robbing the customer. Their service is worst than the local buses in India, not idea why they charge so high

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Sandeep Bawa
, AE
Jul 05, 2013 1:34 am EDT

I travelled by Air India IX211 Dubai Pune Dubai. All was well but the seats were like wooden strip benches with 1 plain red cloth.
This was worst than a local riksha. My bumps are still paining.
I spoke to the onboard staff but they also laughed and said enjoy AirIndia Express.

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ashok ramlal kandoi
, QA
Mar 05, 2015 8:27 am EST

Sir,
I am Akansha Kandoi. I had booked two air india return ticket from mumbai to cocin of 24th jan 2015. I had reported 55 minutes early before boarding time. So your manager Subash said he had already sold the tickets to a needy couple. And after that flight got delayed by 15mins. He said that either we can give you evening flights on same ticket or we can give u full refund of Rs.33000. So we prefferd to take refund. He gave us in writing about the same and said that it will take 15days and its been more then a month and there is no reply regarding the same. So I request u to look into the matter and let me know asap.
Here in I have attached the copy of the same.
Regards..

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Saksa
, KW
Jun 03, 2016 8:34 am EDT

I agree, since they have monopoly over direct flights from mangalore to Kuwait.they charge the customers as they wish, please we need other carriers to start flights in this sector.

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shivaprasadhv
, AE
May 01, 2012 6:24 pm EDT

I think they might have purposely closed the counter after your return from baggage scan. In the mean time the officers might have got an another passenger /prey who may have some urgency to travel on the same flight. Normally they offer the ticket with double charge for such passengers and they even board the same passenger just 35 minutes prior to the international flight departure. This is my experience, I was that prey who paid Rs:18000/- for the oneway ticket from manglore to dubai. I dont know who missed the flight on that day

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andyc
Toronto, CA
Aug 08, 2009 2:53 pm EDT

I totally agree. There are scores of people that must lose jobs in that company. The govt., who talking of a 'bail-out' must first sack all these idiots in the company. Its a great opportunity to clean up the mess created over a long period of time.
My old parents too were treated like dogs by Air India. I had asked for a whell-chair for my mom. They asked her to wait till all other passengers had alighted. If she would have done that she would have missed her connecting flight. So she simply dropped the option! Where on earth is a wheel chaired person given last priority, especially if the person has a connection flight (that too of air-india itslef) to catch?

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Pvn_Sg
, SG
Jul 15, 2009 5:01 am EDT

A lot of these people in Air India, Air India Express, Indian Airlines etc need to be fired for the good of India and their own company. These people will give only pain to the customers.

I once missed a AI flight though I was at the Chennai International Airport about 50min before departure for a flight to Calicut. I was a bit late so I approached the relevant check-in counter first which was open. The AI man told me to Xray my luggage immediately. Came back after X-ray barely taking 2min then same man told me counter is closed.

I was then advised to see the AI duty manager just behind, which was a lady. She told me to contact ticketing without any try to help me. Ticketing told me, sorry sir, you have to buy a new ticket. So I had to fly to Cochin by the next AI flight, buying a new ticket and get a taxi from Cochin to Calicut.

For the next flight from the same international terminal, the whole security process and to reach the door of the aircraft took hardly 20min and since the gate was not open, in fact I had to wait.

But for the flight I missed, though I was at the check-in counter at least 50min early (passengers were even lesser), still I was still not allowed to board. The Duty Manager could have tried to help calling the ground staff - but they wont even try!

To compare, some years back, I had another experience, whereby we reahed the Airport in Johor Bharu, Malaysia for a budget airline flight just 5-10min before departure. Because of heavy traffic, me and two of my friends reached JB airport only very late (we were driving from Singapore).

However the attitude from the check-in couter was surprising - they immediately contacted the concerned ground staff & piolet and told them there are 3 more passengers. To our own surprise we were able to fly to Penang and the check-in couter staff as well as the security was so proactive (though fault was in fact on our side).

As far as our above AirIndia etc is concerned, they simply do not know how to treat the customers. Their staff are people who will never loss their jobs because of several of their unions - no matter how worse they are! I made anyway a complaint to Air India by email for the above incident but I did not even receive a reply.

Recently I bought a AIExpress ticket from Chennai to Singapore. To connect I also bought a AI Calicut-Chennai ticket. Just 2 days ahead of the flight I am told by my agent that my Chennai-Singapore flight is preponed by 4hours, which meant there was no way to use both flight, so I had to cancel both and buy a Silk Air ticket instead from Cochin. My losses Rs. 6100 + one day leave.

If AI services need to improve - every employee must have a fear that they will loss their job, if they don't perform. If their aim is to become a successful company they have to win the minds of customers! It is unlikely that it will happen!

ComplaintsBoard
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9:27 am EST

Air India Express irregular ticket prices

With a mountain of hopes to all the indians, Air india Express, said to be a budget airline, launched ! They announced inaugural fares very much attractive ! All indians in UAE felt that though they are not offering any inflight services free of cost, at the same time, they are not charging anything for that !

Soon after this, they started showing their real color ! their rates are par with other IATA carrier some time more than that ! Just because of budget carrier, no in flight service, at the same time cost of ticket is more than IATA Carrier.

All nationals who love india should boycot AIR INDIA EXPRESS.

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Sushan shetty
Al dhannah, AE
Jan 29, 2024 2:01 am EST
Verified customer This comment was posted by a verified customer. Learn more

Brand new bag cracked used for the forst time and the air india express says they will give us just 25 aed … if there is brand tag they would think of a something ridiculous! No facilities provided , no pillow for a pregnant lady upon that damaged my bag and giving us breakfast money of 25 aed

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Daisy Lalit
, US
Jan 21, 2024 1:14 am EST
Verified customer This comment was posted by a verified customer. Learn more

I have booked Air india express twice on 14th and 15th jan, where the airlines cancelled the tickets both the times. and nobody is talking about refund. i had to go through a lot, be it my work or the sufferage of time.

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Angry Gamer
, US
Dec 18, 2023 12:12 pm EST
Verified customer This comment was posted by a verified customer. Learn more

This flight was not value for money

This is the worst thing I ever go with air India

It was delay many times

I prefer train or vistaar airlines

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Muhammed Shamil
, US
Dec 02, 2023 7:19 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Dear air india express please teach ur boarding staffs's how to behave with passengers .. please

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Anabathula Prabhakar
, US
Nov 04, 2023 11:19 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

When we type ix 975 we r getting wrong flights status. Actually flight from Vijayawada to Sharjah but in website showing banglore pnq.

Please take care this problem

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Subham Bhattacharya
, US
Oct 22, 2023 8:06 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Mid size American tourister hard luggage, grey color, wheel missing.

I was on flight from CCU to BLR flight no: I5554 on Oct 7th, 2023 with PNR: IV64SY

The suitcase has been hardly used and it got damaged due to the gross negligence.

Kindly consider my complaint and do the needful.

Thanks & regards,

Subham Bhattacharya

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Naduvilekaratu
Muscat, OM
Sep 28, 2023 5:05 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My name is Noushad naduvilekaratu travelled from ccj to mct on 17/09/2023 on Air India express ix337 .I lost my oppo mobile from checked in baggage so looking for solution how to get it back ,,I have all my information on this phone pls urgently revert back.

I noticed it when I reach muscat .thanks

noushadnk2018@gmail.com

[protected]

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Ilisha
Singapore, SG
Aug 30, 2023 11:37 am EDT
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Suitcase damaged a lot.

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Ammacheettu Valappil Sayyid
dubai, AE
Aug 13, 2023 5:19 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I travelled today at 05.05 am kochi to Dubai,

IX 435

Still I could not my luggage, Seq: 0093

Airport informed it still in Kochi,

I do not know what to do.

Please help

thanks

Ammacheettu Valappil Sayyid

[protected]

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Sathya449
Dubai, AE
Aug 07, 2023 3:54 am EDT

Dear Air india Express Team,

My PNR S29ZNC, Booked a ticket from Dubai to Thiruvananthapuram in Air India Express Actual Schedule time was 8.45 pm 29/07/23, now changed to 4.45 am 30/7/23. This is the Third time it's been rescheduled. I need to cancel my ticket and need the full refund back. Do the needful.

Thanks .

[protected].

Air India Express In-depth Review

Header 1: Overview of Air India Express

Air India Express is a budget airline that offers affordable flights to various destinations. With its headquarters in Kochi, India, the airline operates both domestic and international flights.

Header 2: Flight Routes and Destinations

Air India Express covers a wide range of destinations, including major cities in India, the Middle East, and Southeast Asia. Whether you're planning a business trip or a vacation, you can find a flight that suits your needs.

Header 3: Pricing and Ticket Options

Air India Express is known for its competitive pricing, making it an excellent choice for budget-conscious travelers. The airline offers different ticket options, including economy and business class, allowing passengers to choose according to their preferences and budget.

Header 4: Customer Service and Support

Air India Express provides reliable customer service and support. The airline's staff is friendly and helpful, ensuring that passengers have a pleasant experience from booking to arrival.

Header 5: Onboard Experience

Although Air India Express is a budget airline, it doesn't compromise on the onboard experience. Passengers can expect comfortable seating, ample legroom, and a clean and well-maintained cabin.

Header 6: Safety and Security Measures

Air India Express prioritizes the safety and security of its passengers. The airline adheres to strict safety protocols and regularly maintains its aircraft to ensure a safe and secure journey.

Header 7: Baggage Policy

Air India Express has a generous baggage policy, allowing passengers to carry a certain amount of checked and carry-on baggage. The airline provides clear guidelines on baggage restrictions, making it convenient for travelers.

Header 8: Check-in Process

Air India Express offers a hassle-free check-in process. Passengers can check-in online or at the airport, saving time and ensuring a smooth start to their journey.

Header 9: Loyalty Program and Benefits

Air India Express offers a loyalty program that rewards frequent flyers with various benefits, including priority boarding, extra baggage allowance, and exclusive offers. Joining the loyalty program can enhance your travel experience with the airline.

Header 10: Accessibility and Special Assistance

Air India Express is committed to providing accessibility and special assistance to passengers with disabilities or special needs. The airline ensures that all passengers can travel comfortably and safely.

Header 11: Online Booking and Website Functionality

Air India Express provides a user-friendly online booking system, allowing passengers to easily search for flights, select seats, and make payments. The website is intuitive and functional, making the booking process convenient.

Header 12: Flight Delays and Cancellations

While flight delays and cancellations can happen with any airline, Air India Express strives to minimize disruptions. In the event of a delay or cancellation, the airline provides timely updates and assistance to affected passengers.

Header 13: In-flight Entertainment and Amenities

Air India Express offers a range of in-flight entertainment options, including movies, TV shows, and music. Passengers can enjoy their journey with a variety of entertainment choices.

Header 14: Food and Beverage Options

Air India Express provides a selection of delicious meals and beverages onboard. Passengers can choose from a range of options, including vegetarian and non-vegetarian meals, ensuring a satisfying dining experience.

Header 15: Cleanliness and Hygiene Standards

Air India Express maintains high cleanliness and hygiene standards onboard its flights. The airline ensures that the cabin is clean and sanitized, providing a comfortable and hygienic environment for passengers.

Header 16: Overall Customer Satisfaction

Overall, Air India Express has received positive feedback from customers. Passengers appreciate the airline's affordability, friendly staff, and comfortable onboard experience.

Header 17: Pros and Cons of Choosing Air India Express

Pros: - Affordable pricing - Wide range of destinations - Comfortable seating and onboard experience - Generous baggage policy - Reliable customer service Cons: - Limited in-flight entertainment options - Occasional flight delays and cancellations

Header 18: Comparison with Competitors

Compared to its competitors, Air India Express stands out for its affordability and extensive route network. While it may not offer as many amenities as some full-service airlines, it provides a reliable and cost-effective travel option.

Header 19: Recommendations for Improvement

To further enhance the customer experience, Air India Express could consider expanding its in-flight entertainment options and improving its on-time performance.

Header 20: Conclusion and Final Verdict

In conclusion, Air India Express is a reputable budget airline that offers affordable flights to various destinations. With its reliable customer service, comfortable onboard experience, and commitment to safety, it is a popular choice among budget-conscious travelers.
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Contact Air India Express customer service

Phone numbers

+91 444 001 3001 +91 442 430 1930 More phone numbers

Website

www.airindiaexpress.in

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