Air India Express

One of the worst airlines flight airindia express. We (2 kids, me and my wife) travelled from tiruchirapalli to Singapore they haven't allowed 500grams extra weight. I thought to support lose making airline and booked. But peoples are very rude worst behavior especially that so called airindia Manager who standing around biasing counter.

This airline never come up in another 100 year even. Stupid company and workers like other government service

Hello,
Every one I like to inform every one and also like to raise a complain all the passenger who travel By AIR INDIA EXPRESS, I had a bad experience when I was traveling From Mangalore to Doha With My wife and my child, the staff are so rude and lot of harassments from staff till the security in the Mangalore Air Port, trying to open all the baggage’s creating problems to the passengers unnecessarily without any strong reasons, its has been noticed that the new ways to make money is that for access baggage weight where thy have the electronic weigh machine is to 5kgs More then the normal, usually we weigh our baggage’s from our manual weigh machine, which may have some error, considering this and taking this point in mind we reduce our things much more then the luggage allowance to avoid the charge of access luggage, but still every one find the weight more then what they expect, so the Air Port make a good profit of this charging Rs. 475/- per kg, and next thing is that after boarding the flight they don’t provide any kind of food or a glass water for hours after the take up where we find and face tuff time due to the flight is at 7Am and we had to report to the Airport at 5Am without having a proper breakfast, mean while I would like to tell you that I had booked my flight at 8 Am and at last movement I was lucky enough to know that have called me and informed me the flight time has changed to7 Am or else it would be another problem that i may miss the flight, later one board the seats of the flight is such a bad condition that we cannot even lean back, , traveling for hours its normal that passengers may need some entertainment for getting bored, but in this flight they take another advantage of the passeager to make money that is the drop down the TV screen with a movie which is of their own choice and each TV provided for 2 passengers where it cant even watched properly with fading effect on it, and try to sell the headphones to hear the Audio of the movie, and this headphones are waste after they use in in the aircraft because its not useful for any audio equipment, later on the food supplied is not even worth for animals to eat, such kind of food are supplied for passengers, were I noticed everything is returned back to dustbin when gathering back, After that comes liquors for selling like whisky wine bear etc to make again some bossiness in the board, The Airlines are taking advantage as there are no other international flights from Mangalore where the passengers are helpless and forced to take a direct flight from Mangalore. This flights does not have any accurate timings and can change their timings at anytime, more over flights also can cancel any movement and even refund not available so we can take any other flight to avoid delay even though the fault and delay is from their side. earlier I have noticed there were 2 flights in a week and now its 1 flight for a week witch is not reliable, the timings are very early morning which is makes in convince to all passengers who are traveling, The Air India Express is not bothered of giving a good service but trying to make Money and take advantage of the passengers who are helpless, and they say the flights are going in loss may be this is th reason they try to recover their loss in this kind of business, even though they don’t have any feelings of Air crash took place recently, and passengers traveling in this are flying with risk, comparing to this I really appreciate Emirates Airlines which I use to fly from Bangalore to Doha, Via Dubai, but I do enjoy the good service, I had 8Kgs of access baggage were I was not charged any this extra for this due to the kindness of the airlines, the baggage allowance was 30Kg and the Hand bag allowance was 7kgs, and the cabin crew I found were polite too, the food was excellent, and they had provide a free TV to each seat in front of the passengers with a control box hanging were we can select movie, songs and games to kind along with a free head phones, there was also a night lamp where we can use it for our convenience, tea coffee are provide to everyone on request any time when they needed it, they also provide toys, color pencil blankets to kids and children with some special gifts which makes children happy to enjoy the journey, it was said Emirates Airline gets Award every year for the best service and performance, but just I had taken a chance in the Indian Express that to avoid traveling to Bangalore to take this fight, that was a mistake I had made and faced this problem, or else traveling to Bangalore is not so tuff as there are more then 400 luxury super delux AC buss Pvt and Govt, every day too and fro, where we don’t even find tired after a sleep in the sleeper coach and next morning reaching to Bangalore, Airport busses are available from the buss stop which makes passengers convenient, and the New Bangalore International Airport is excellent comparing to Mangalore Airport, so I request and cooperate all who have gone thorough this problems and also join hands to teach them a lesson, that the Airlines are for the service of People and its not that the People are here to give them business and take advantages of them, And stop to put an end to this Monkey Business.

PNB:- Please add coments if any of you have gone with any kind of problems by this Airlines
Thank You

We were planned and then we all 180 were deplanned . No AC no water in the flight nothing . No clear communication . After having in the ight for so many time I der technical maintenance flight was not taken up . We were on vacation and all 200 people have stuck up at airport without another and any further solution

We were planned and then deplanned after 3.5 hours. All passengers are stuck up and then due to technical Problem. All 200 hundred passengers are standing now at sharjah Airport. flight IX-252 from sharjah to mumbai did not take off we are stuck Airlines to Arrange another immediate Flight

I have forwarded the story to Redress.me. Hope you will get the recourse you needed. Here it is:http://redress.me/view_post.php?pid=2057

Hello,
Every one I like to inform every one and also like to raise a complain all the passenger who travel By AIR INDIA EXPRESS, I had a bad experience when I was traveling From Mangalore to Doha With My wife and my child, the staff are so rude and lot of harassments from staff till the security in the Mangalore Air Port, trying to open all the baggage’s creating problems to the passengers unnecessarily without any strong reasons, its has been noticed that the new ways to make money is that for access baggage weight where they have Set the electronic weigh machine is to 5kgs More then the normal, usually we weigh our baggage’s from our manual weigh machine, which may have some error, considering this and taking this point in mind we reduce our things much more then the luggage allowance to avoid the charge of access luggage, but still every one find the weight more then what they expect, so the Air Port make a good profit of this charging Rs. 475/- per kg, and next thing is that after boarding the flight they don’t provide any kind of food or a glass water for hours after the take up where we find and face tuff time due to the flight is at 7Am and we had to report to the Airport at 5Am without having a proper breakfast, mean while I would like to tell you that I had booked my flight at 8 Am and at last movement I was lucky enough to know that have called me and informed me the flight time has changed to7 Am or else it would be another problem that i may miss the flight, later one board the seats of the flight is such a bad condition that we cannot even lean back, , traveling for hours its normal that passengers may need some entertainment for getting bored, but in this flight they take another advantage of the passenger to make money that is the drop down the TV screen with a movie which is of their own choice and each TV provided for 2 passengers where it cant even watched properly with fading effect on it, and try to sell the headphones to hear the Audio of the movie, and this headphones are waste after they use in in the aircraft because its not useful for any audio equipment, later on the food supplied is not even worth for animals to eat, such kind of food are supplied for passengers, were I noticed everything is returned back to dustbin when gathering back, After that comes liquors for selling like whisky wine bear etc to make again some bossiness in the board, The Airlines are taking advantage as there are no other international flights from Mangalore where the passengers are helpless and forced to take a direct flight from Mangalore. This flights does not have any accurate timings and can change their timings at anytime, more over flights also can cancel any movement and even refund not available so we can take any other flight to avoid delay even though the fault and delay is from their side. earlier I have noticed there were 2 flights in a week and now its 1 flight for a week witch is not reliable, the timings are very early morning which is makes in convince to all passengers who are traveling, The Air India Express is not bothered of giving a good service but trying to make Money and take advantage of the passengers who are helpless, and they say the flights are going in loss may be this is th reason they try to recover their loss in this kind of business, even though they don’t have any feelings of Air crash took place recently, and passengers traveling in this are flying with risk, comparing to this I really appreciate Emirates Airlines which I use to fly from Bangalore to Doha, Via Dubai, but I do enjoy the good service, I had 8Kgs of access baggage were I was not charged any this extra for this due to the kindness of the airlines, the baggage allowance was 30Kg and the Hand bag allowance was 7kgs, and the cabin crew I found were polite too, the food was excellent, and they had provide a free TV to each seat in front of the passengers with a control box hanging were we can select movie, songs and games to kind along with a free head phones, there was also a night lamp where we can use it for our convenience, tea coffee are provide to everyone on request any time when they needed it, they also provide toys, color pencil blankets to kids and children with some special gifts which makes children happy to enjoy the journey, it was said Emirates Airline gets Award every year for the best service and performance, but just I had taken a chance in the Indian Express that to avoid traveling to Bangalore to take this fight, that was a mistake I had made and faced this problem, or else traveling to Bangalore is not so tuff as there are more then 400 luxury super delux AC buss Pvt and Govt, every day too and fro, where we don’t even find tired after a sleep in the sleeper coach and next morning reaching to Bangalore, Airport busses are available from the buss stop which makes passengers convenient, and the New Bangalore International Airport is excellent comparing to Mangalore Airport, so I request and cooperate all who have gone thorough this problems and also join hands to teach them a lesson, that the Airlines are for the service of People and its not that the People are here to give them business and take advantages of them, And stop to put an end to this Monkey Business.

PNB:- Pleas add coments if any of you have gone with any kind of problems by this Airlines
Thank You

Air fare in Air India sector Mangalore to Kuwait is way high as compared to other flights, even if this flight is direct the difference should not be 30000 indian rupees. Air india ticket for 2 flying on 10 April coming back on 30th June comes to 92000rupees whereas same dates in Jet airways comes to 60000rupees. This air india people are just robbing the customer. Their service is worst than the local buses in India, not idea why they charge so high

I travelled by Air India IX211 Dubai Pune Dubai. All was well but the seats were like wooden strip benches with 1 plain red cloth.
This was worst than a local riksha. My bumps are still paining.
I spoke to the onboard staff but they also laughed and said enjoy AirIndia Express.

Sir,
I am Akansha Kandoi. I had booked two air india return ticket from mumbai to cocin of 24th jan 2015. I had reported 55 minutes early before boarding time. So your manager Subash said he had already sold the tickets to a needy couple. And after that flight got delayed by 15mins. He said that either we can give you evening flights on same ticket or we can give u full refund of Rs.33000. So we prefferd to take refund. He gave us in writing about the same and said that it will take 15days and its been more then a month and there is no reply regarding the same. So I request u to look into the matter and let me know asap.
Here in I have attached the copy of the same.
Regards..

I agree, since they have monopoly over direct flights from mangalore to Kuwait.they charge the customers as they wish, please we need other carriers to start flights in this sector.

I think they might have purposely closed the counter after your return from baggage scan. In the mean time the officers might have got an another passenger /prey who may have some urgency to travel on the same flight. Normally they offer the ticket with double charge for such passengers and they even board the same passenger just 35 minutes prior to the international flight departure. This is my experience, I was that prey who paid Rs:18000/- for the oneway ticket from manglore to dubai. I dont know who missed the flight on that day

I totally agree. There are scores of people that must lose jobs in that company. The govt., who talking of a 'bail-out' must first sack all these idiots in the company. Its a great opportunity to clean up the mess created over a long period of time.
My old parents too were treated like dogs by Air India. I had asked for a whell-chair for my mom. They asked her to wait till all other passengers had alighted. If she would have done that she would have missed her connecting flight. So she simply dropped the option! Where on earth is a wheel chaired person given last priority, especially if the person has a connection flight (that too of air-india itslef) to catch?

A lot of these people in Air India, Air India Express, Indian Airlines etc need to be fired for the good of India and their own company. These people will give only pain to the customers.

I once missed a AI flight though I was at the Chennai International Airport about 50min before departure for a flight to Calicut. I was a bit late so I approached the relevant check-in counter first which was open. The AI man told me to Xray my luggage immediately. Came back after X-ray barely taking 2min then same man told me counter is closed.

I was then advised to see the AI duty manager just behind, which was a lady. She told me to contact ticketing without any try to help me. Ticketing told me, sorry sir, you have to buy a new ticket. So I had to fly to Cochin by the next AI flight, buying a new ticket and get a taxi from Cochin to Calicut.

For the next flight from the same international terminal, the whole security process and to reach the door of the aircraft took hardly 20min and since the gate was not open, in fact I had to wait.

But for the flight I missed, though I was at the check-in counter at least 50min early (passengers were even lesser), still I was still not allowed to board. The Duty Manager could have tried to help calling the ground staff - but they wont even try!

To compare, some years back, I had another experience, whereby we reahed the Airport in Johor Bharu, Malaysia for a budget airline flight just 5-10min before departure. Because of heavy traffic, me and two of my friends reached JB airport only very late (we were driving from Singapore).

However the attitude from the check-in couter was surprising - they immediately contacted the concerned ground staff & piolet and told them there are 3 more passengers. To our own surprise we were able to fly to Penang and the check-in couter staff as well as the security was so proactive (though fault was in fact on our side).

As far as our above AirIndia etc is concerned, they simply do not know how to treat the customers. Their staff are people who will never loss their jobs because of several of their unions - no matter how worse they are! I made anyway a complaint to Air India by email for the above incident but I did not even receive a reply.

Recently I bought a AIExpress ticket from Chennai to Singapore. To connect I also bought a AI Calicut-Chennai ticket. Just 2 days ahead of the flight I am told by my agent that my Chennai-Singapore flight is preponed by 4hours, which meant there was no way to use both flight, so I had to cancel both and buy a Silk Air ticket instead from Cochin. My losses Rs. 6100 + one day leave.

If AI services need to improve - every employee must have a fear that they will loss their job, if they don't perform. If their aim is to become a successful company they have to win the minds of customers! It is unlikely that it will happen!

hi ,
i have baggage's Missig .I was travelling from Jammu to Dubai via Delhi on air India express flight with following details .

passenger name: Malik ishtiyaq ahmed
Jammu to Delhi
FLIGHT NUMBER : IX2565
DATE: 20/1 /2025
PNR : G9EV2X

DELHI TO DUBAI
FLIGHT NUMBER : AI 995
DATE ; 20/1/2025
PNR : G9EV2X

Now i have to book another flight on that same day which is too costly now. i need you to book an alternate flight for me on the same day. you have informed that flight cancellation before 2-3 the flight fares are high now. i wanted a flight ticket to be booked on the same day with different operator. orelse i have to

Brand new bag cracked used for the forst time and the air india express says they will give us just 25 aed … if there is brand tag they would think of a something ridiculous! No facilities provided , no pillow for a pregnant lady upon that damaged my bag and giving us breakfast money of 25 aed

I have booked Air india express twice on 14th and 15th jan, where the airlines cancelled the tickets both the times. and nobody is talking about refund. i had to go through a lot, be it my work or the sufferage of time.

This flight was not value for money

This is the worst thing I ever go with air India

It was delay many times

I prefer train or vistaar airlines

Dear air india express please teach ur boarding staffs's how to behave with passengers .. please

When we type ix 975 we r getting wrong flights status. Actually flight from Vijayawada to Sharjah but in website showing banglore pnq.

Please take care this problem

Mid size American tourister hard luggage, grey color, wheel missing.

I was on flight from CCU to BLR flight no: I5554 on Oct 7th, 2023 with PNR: IV64SY

The suitcase has been hardly used and it got damaged due to the gross negligence.

Kindly consider my complaint and do the needful.

Thanks & regards,

Subham Bhattacharya

My name is Noushad naduvilekaratu travelled from ccj to mct on 17/09/2023 on Air India express ix337 .I lost my oppo mobile from checked in baggage so looking for solution how to get it back ,,I have all my information on this phone pls urgently revert back.

I noticed it when I reach muscat .thanks

noushadnk2018@gmail.com

[protected]

Suitcase damaged a lot.