Air Berlinlost luggage

Sept 13 Late transfer from barcelona to dusseldorf resulted in luggage not on transfer flight for destination to San Francisco. Claim agent told me to email Airberlin list luggage. Airberlin employee Jonathan, very helpful. It is now sept 15, 16:20, luggage still not delivered to my home. I was told by Jonathan it would be here by 13:00. I took the day off work to wait for bag because it did not come LAST NIGHT AS PROMISED! I will NEVER fly Airberlin again and will tell everyone I know your baggage service is incompetent. Shame on you. All you have to do is move people and their bags. Incompetence!

Sep 15, 2017

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