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Air Asia / charged twice for one fare

Brisbane, Queensland, Australia Review updated:

My wife and i recently booked on air asia only to discover when we received our latest amex card bill, we'd been charged twice for the same fare.


We phoned amex for advice and they said this is a common problem with air asia and predicted if we emailed them and asked for a refund, even if we provided evidence of a double charge, air asia would deny it by claiming they could quote only see one payment in their system.


We then emailed air asia and within the hour received a response, exactly as amex had predicted...No refund because they claimed we'd only paid once.


This is out and out blatant theft...!


We wonder how much extra money air asia makes each year via this rort.

Mu
May 8, 2014
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Comments

  • Mu
      12th of May, 2014

    I listed this complaint against Air Asia in the honest belief that they had charged me twice for the same booking. However I have subsequently discovered that it was the error caused by a third party and I unreservedly aplogise to Air Asia for any inconvenience caused.


    Muzz1

    0 Votes

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