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Air Asia / a letter of dissappointed on air asia services offer

1 Malaysia Review updated:

Dear Sir / Madam,



As per title, the flight schedule has delay about 5 hours without advance information



Experienced the change of flight schedule not only depart, but also return

This is a very disappointed experience where this is the 1st time we join Air Asia, a company with service improving version



We spending a lot of time and facing lost of money due to vacancy booking in tourism, accommodation & lost in biz



Hopefully, with Air Asia go insure return cover (Cert no : 8F995563 ), some expenses are covered,



Flight Details :

Depart : Kuala Lumpur LCCT (KUL) to Bali (DPS) Economy

Saturday, 23 Aug 08 Flight AK 904

Origin depart : 16:45 Actual depart : 21:30 ( Arrived Hotel : 0100am)



Return : Bali (DPS) to Kuala Lumpur LCCI (KUL) Economy

Wednesday, 27 Aug 08 Flight QZ 9002

Origin depart Bali 07:50 Actual depart :6:00


Hope to hear Air Asia immediate response pertaining this issue

** Hotline is not reachable

The 1st letter written on 6th Sep 08, until today no reply received yet

Te
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Comments

  • Ad
      30th of Sep, 2008
    0 Votes

    I totally agree! The service is so bad at Air Asia!!!

    I complaint about a delay per email as well and the only answer I've got was that I should call the customer service. After 10 min. waiting time I could reach someone. The lady in the line was not really pleased and completely incompetent. The gave a another contact number which unfortunaly doesn't work!!!

    I feeled totally folled by Air Asia...never, ever again!!!

    Flight: Singapore to KL/ 20.07.2008/ AK127

  • Be
      22nd of May, 2009
    0 Votes

    AIR ASIA IS THE WORST EVER AIRLINE, EVEN WORSE THAN AIR CHINA...WHICH IS PRETTY BAD

    NO SERVICE. SHAKY FLYING. RUDE FLIGHT ATTENDANTS AND GROUND STAFF.

    MAYBE THEY SHOULD START CHARGING FOR PEOPLE TO SEE UP THOSE SHORT SKIRTS, SINCE THEY ARE CHARGING FOR EVERYTHING ELSE!!!

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