Agoda Company — hotel booking and payment
I booked a Hotem Sangam room from 15 August 2018 to 18 August 2018 at Trichy Tamilnadu India. Due to a sudden heart condition, my doctor's advised me not to travel to India from Singapore. I was admitted to hospital on 8 August 2018 and discharged on 15 August 2018.
During my stay at the hospital, I called Hotel Sangam and asked the staff to cancen my room booking. He did not tell me to inform Agoda about this.
My recent credit card statement shows that a payment of $261.07 have been deducted by Agoda although I did not stay at the hotel.
Trying to get Agoda customer care is a nightmare and I would advise all customers to be vary about Agoda services.
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