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Agoda Company / agoda booking id [protected]

1 Singapore, Australia

First time staying at Rydges and so disappointed..we booked our room a months ago trough Agoda and paid around $368 so my kids 10 and 7 can enjoy the south bank river fireworks view for the 1st time. Agoda promised a one time experience celebrating new year with a fireworks view. We were shocked with the 4th floor room with a horrible view and all other facilities were restricted so no access to view fireworks anywhere from the hotel which we purpesly booked and paid that much to be able to view fireworks as it was advised by Agoda. The pool was also closed. I am requesting a compensation as room was not as described by Agoda. We really had a bad experience and waisted our New Year's Eve with my family.
Regards
Said

Ki
Dec 31, 2018

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