The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Affordable Dentures / horrible dentures and service

1 Chattanooga, TN, United States Review updated:

My father, a 70 year old veteran, went to Affordable Dentures to get a pair of dentures He was seen by a Patrick McNamara. They were refusing to let people go back with their parents, which made me suspicious as several of these were very elderly and obviously needed the help. I insisted on going back with him and they finally let me. When the doctor came in, we asked for the economy denture package, which is the cheapest package at $400 and includes both the upper and lower plates. We had the actual pamphlet with us listing the packages and prices. The doctor refused to give us the economy package, and said that the only way he would do it is if we bought at least the $800 package. He was very rude and said that he could not fix dentures that would fit my fathers mouth with the economy package. So, finally, we bought the $800 package. He took the impressions and sent us back out front to wait. When we came back, he brought out a pair of dentures that would barely fit in dad's mouth. He couldn't close his mouth or lips at all, it looked like huge horse teeth. We think they were someone else's teeth that had been turned back in. The dentist said that if we had bought the economy package that we would have had to leave with them like that, but because we bought the more expensive package like he said, he would now take them back and adjust them to fit better. When he came back again, they were a little bit smaller but still wouldn't fit correctly. He said that it would take a few weeks for dad to get used to them and ushered us on out of the office. We waited. Over the weeks the teeth did not improve. Dad could not wear them without pain. He had to eat soups and broths because it was simply impossible to eat with them. They rubbed wounds into his gums. He took them back and the doctor said they just needed adjusting and took them back again. He came back only a couple of minutes later and there was no discernible change at all. They still were too big and painful. Dad came home again and gave them some more weeks. No improvement. When he went back to the office a third time and asked the dentist to either fix them correctly or refund his money, the dentist took him by the arm and pushed him out of the office and told him not to come back. He was very rude. So, dad is stuck with no money, no dentures that fit, and no way to eat solid food. He gums what he can and has lost a lot of weight. It has sickened me to see him treated this way, and humiliated me that I can not fix the problem or provide him with a better solution. If someone has any ideas for what I could do to help, I would greatly appreciate it.

My advice to anyone considering the service is, DO NOT let your elderly parents go there alone, insist on going back in the office with them, and do not let them talk you into a higher priced package. Make sure you get the dentist's name that serves you and document what happens. It is my opinion that this service has more patients than it can handle, as there were people lined up all the way to the end of the parking lot in the morning waiting to get in, and filled up the waiting room and overflowed outside. You would be better off saving your money and getting your teeth somewhere else.

By the way, if this does happen to you, your only option is to file a complaint, which you do by calling a number. The woman who answered took our complaint but said there was nothing she could do to help. We asked to talk to her manager and were told we would have to wait on a call back. The manager finally called back several hours later and was rude and unhelpful on the phone, twisting my words and refusing to understand or help. She finally said that we could go to another branch, perhaps one in Georgia, and pay for another package to have another set of teeth made. Really? That is the best they can do?

Sort by: UpDate | Rating


  • Me
      15th of Apr, 2010
    0 Votes

    Don't come to Georgia because you will be treated the same way here as well. I beleive that Affordable Dentures should all go out of business. They don't care about the patients all they want is that mighty dollar. I was treated unfairly at the Carrollton, Georgia branch. The staff was extremely rude and I don't understand how they can get away with treating people so bad. If more people would stand up to this abuse, I think they would have no choice but to serve the patients better. I went in and and had an xray done as well as the impressions and was told to come back in at 1 pm to have teeth extracted. When i came in the dentist there refused to pull my teeth because he said that he thought I should see an oral surgeon. Well, first of all I don't have the money to go to an oral surgeon. So, I was suckered into paying full an upper economy denture that I can't even wear now.

  • Cr
      2nd of Apr, 2012
    0 Votes

    please contact Elizabeth Rahn at My mother is having problems with the Cartersville Ga office right now. Phone number is 7706843938. thank you

  • Li
      17th of Jun, 2012
    0 Votes

    How they treated your dad is terrible - I would file an assault charge, because of the unnecessary roughness & the doctor's shoving him out of the office! That's abuse...especially when it involves an elderly person! In addition, I would contact the Veteran's Administration to ask for an Advocate, from the VA, to take action against this office and Dr. McNamara for this abuse and for the unusable teeth!! I believe that the VA may provide dental services, including dentures; I would sure ask!! I know they provide medical care to veterans. My Dad was a veteran too, and the VA Hospital in Johnson City, TN, took excellent care of him - before he passed away from cancer! You should also contact the Attorney General's Office; they should have a Consumer Fraud Investigations Department that could look into this matter. I said a little prayer for you and for your dad. May God bless you both! Lisa

  • Gi
      7th of Jun, 2016
    0 Votes

    To VeteranDaughter

    I don't know about timeline but could U have gone to small claims court and filed, if dentist it that busy he might not show and if that happens U win the court case do that for telemarketers as well if call more than 3 times.

Post your comment