SUBMIT A COMPLAINT / redeeming points

Montreal, CA
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I have been an Aeroplan member for decades, am in Air Canadas Million MIle Club (for what thats worth) and am currently at the Elite 50k status.
I am appalled as to how difficult it is to now book reasonable flights at reasonable redemption levels from Aeroplan. It was never particularly easy, but now it borders on the absurd.
I recently tried to book one business class seat YVR/LHR return for flights just under a year away. Some crazy flights offered but not one single direct flight for travel a year away. Unbelievable.
What has happened here? This used to be a reasonable loyalty programme. It no longer is. Whats happened?

Mar 18, 2017

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