Aeroplan.come-upgrade account suspended - unable to use e-upgrade credits

I've been trying since October to resolve an issue with my E-Upgrade account. On repeated occasions I've sought to use my E-Upgrade credits - of which I have lots - on various flights. Every time I've tried I get a message saying 'Account Suspended'. I've called both Aeroplan and Air Canada on multiple occasions, including again tonight (27 Jan 2017) and no-one has been able to fix the issue. I'm again flying back to the UK tomorrow (28 Jan) and would dearly love to be able to use my E-Upgrades but suspect I'll have the same problems again.

Please can someone sort this issue and call/email me to let me know it is fixed.


Jan 26, 2017

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