Aeroplan / customer service


I just spoke with Sandy from the Aeroplan contact center with general inquiries about how to collect miles after I have booked a ticket already and travelled. I recently found my Aeroplan membership and decided to collect miles.

The agent was not professional, sounded angry and rude, as if I shouldn't be calling in. I felt like I was attacked verbally when Sandy threatened to terminate the call, only when I told her to give me one minute to login to my Aeroplan account online and find the link she was telling me to click into.

I would definitely not recommend Aeroplan to friends and family, just for their way of attacking customers with insults and rudeness. There are many travel points companies out there. I really shouldn't need to feel attacked and insulted after calling them.

Apr 18, 2014

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