Aer Lingus Flight / Cancelled Flight and V.V Poor Service
On January 6th 2009, my husband and two children (7 years old) sat on Aer Lingus EI136 plane to Boston for six hours before they cancelled our flight, due to poor weather. Living in New Hampshire I am use to bad weather and could understand why Dublin Airport was shut down and flights cancelled (of course I think the plane could of taken off at 2pm)
My issue occured AFTER we got off the plane. First we were told to REBOOK our flights ONLINE since Aer Lingus reps were not available. Like I and 80% of the passengers on that flight can pull out a laptop and rebook a flight! I called my family and asked them to rebook for me, but the website would could not process the change and eventually crashed.
THEN Aer Linugus announced that they could not help anyone and we should LEAVE the airport.
So here I am tired and hungry (they gave us coffee and a cookie on the plane) and we have to leave!
We returned to the airport the following day, I went to Aer Lingus because they had added an extra flight to Boston due to the cancelled flight the day before. Do you think we were on it. NO we were not. After much pleading they put me on STAND BY...which we managed to get on (thank goodness) but then the flight was DELAYED for 4 hours!!!
When we got to SHANNON to pick up passengers the informed us that Aer Lingus gave them all a hotel room, dinner, breakfast and coupouns!!! All of this we were asked to LEAVE the airport and figure this stuff on our own ONLINE.
I know it was an act of god and Aer Lingus can hide under this clause but doing good business requires some TLC especailly considering the price I pay for these tickets.
If Aer Lingus was not the only airline who flew into Ireland I would off dropped them a lomg time ago.
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