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A&E Factory Service / destroyed my refrigerator!

United States Review updated:
The compressor on my 3 year old refrigerator broke. I was told to call A&E because it is under warranty. During the repair the tech told me he cut the suction line and that A&E would now have to replace the refrigerator it cannot be repaired. He said they would contact me within 24 hrs about the replacement. He also scratched and gouged my hardwood floor in the process. Customer service will not allow us to talk to any managers or supervisors and only that someone will call us back. Nobody has and it has been a week. They also said have your homeowners insurance take care of the damaged floor.



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  3rd of Nov, 2007
Agree Disagree 0 Votes
Rip-off artists, liars, cheaters...
  27th of Nov, 2007
Agree Disagree 0 Votes
Send letters to Sears, they own A&E but don't want to admit it. So many people are so dissatisfied with Sears that they won't let them in their house, so the Sears guy drives his truck back to the shop, changes shirts and gets in the A&E truck. Same idiot different truck.

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A&E Factory Service Logo A&E Factory Service
Customer Service
Overall Satisfaction Rating

184 Reviews
1560 Cable Ranch Rd., Bldg. A
San Antonio
United States - 78245
+1 800 905 9505
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