Advantage Rent A Car A Hertz Companycar rental service

Review updated:

This place is the worst place I've ever encountered customer service and rental service. Matt the manager and Bill a staff member are rude and really should not be working in this establishment. Matt as the manager whom I spoke to myself, made a verbal reservation for me. I asked for a confirmation in my email but he was too lazy to set up the reservation and just told me to come in and pick up the car. I told him twice I will be there at 8am since I have a reservation to make at 9am. I confirmed with him the time since online it states they open at 9am. He confirmed he will be there as early as 8am and can help me with the reservation. I was there a little before 8am. Of course, the staff was shuffling around and can't get the computers running and the manager Matt came in unorganized and told me he did not make a 8am arrangement with me. I argued and told him this is an important day for me and I confirmed with you twice. He still stands firm and believes he did not make that arrangement with me. This place doesn't even answer the phone when you call. It immediately goes straight to a personal voicemail that has not been set up. You are lucky if they pick up after lunch. This Hertz location in now located inside of Marriott Hotel and gives the hotel a bad name due to their poor service. I definitely will even make this complaint with Marriott Hotel and let th know the type of service being held in their establishment. I would appreciate someone to contact me regarding this and how I have been inconvenienced on a special day for me and my family during mother's day weekend. My number is [protected] and email is Leonares.[protected]

Thank you,
Lina Leonares

May 12, 2018
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  • Bu
      Sep 15, 2018

    This attitude to customers should be strictly cut, I think

    0 Votes

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