Advance Auto Parts — bad customer treatment
I recently purchased 2 halogen head lamps from advance auto parts, the sales person was polite and asked if I needed two or 1. I stated that I should probably get two because I was not sure if both higbeams were out or not and told him if it doesn't work I will just return them.
After getting home and determining the bulb(s) were not the cause, I tried to return the bulbs 1.5 hours later. I was then told that because I had touched the bulbs I could not return them and that they were no good anymore. I am now trying to understand how I am supposed to put a bulb in my car without touching it and if that is the case, why was I not told this at the point of sale and where does it say this on the bulb package.in my opinion this is not any way to treat customers. I will be calling the regional president and will never, never, never and did I say never shop at advance auto parts again. It is my mission to deter everyone that I know from ever shopping at this store.
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