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ADT / does not respond to alarms

1 United States Review updated:

For nearly a year I have been trying to get ADT to fix a wireless alarm that sets itself by itself and goes off at all hours. When a serious alarm goes off such as detection of fire or breakin, there is no telephone call from ADT to verify whether there is a problem even though when I call them, they verify that they did receive an alarm. In all fairness, ADT credited my account for three months of service that wasn't being provided. I have asked for the manager in Mobile, AL to call me, but there is no followup on the problem. The company has sent technicians out repeatedly, replaced the control panel and then most recently told me just don't use it. Yet they continue to bill me for the service, and the alarm sets itself without my assistance! They don't know how to fix the problem and have no interest in fixing the problem. I had to pay over $1, 300 to upgrade to this system that has never worked properly. All I want is a system that works and a company that responds to the alarms it receives.

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Comments

  • Uh
      21st of Jun, 2011
    0 Votes

    For nearly a year I have been trying to get ADT to fix a wireless alarm that sets itself by itself and goes off at all hours. When a serious alarm goes off such as detection of fire or breakin, there is no telephone call from ADT to verify whether there is a problem even though when I call them, they verify that they did receive an alarm. In all fairness, ADT credited my account for three months of service that wasn't being provided. I have asked for the manager in Mobile, AL to call me, but there is no followup on the problem. The company has sent technicians out repeatedly, replaced the control panel and then most recently told me just don't use it. Yet they continue to bill me for the service, and the alarm sets itself without my assistance! They don't know how to fix the problem and have no interest in fixing the problem. I had to pay over $1, 300 to upgrade to this system that has never worked properly. All I want is a system that works and a company that responds to the alarms it receives.

  • Te
      14th of Jan, 2012
    0 Votes

    check if ur nieghbour has a wireless system as well. it could be their keyfob turning on ur system. maybe the day of the install they pressed their keyfob while the adt tec was trying to proram something in ur system.

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