Adidas
reviews and complaints

I bought Adidas legend branded deodorant from ShengShong supermarket (Singapore branch near West Coast Community Centre ), after using it i felt itchy, not only that but after continued use, i realised that it developed a darker patch under my armpits. I have used various kinds of deodorants before but never had any known alergy against any common contents in it. The said product is made in Thailand. And i find the product must have some content not good for skin, people may not use this product. i have also used other Adidas deodorants before in India but this one surely has some problem.

Dear Sir/Madam,

I have been quite fond of your apparels and accessories since childhood. My regards for your brand are quite high. But very recently I was quite hurt with a bad experience at one of the stores in Bandra, Mumbai. (Matrix Sports Mkt (P) Ltd, Shop No – 5, Swarma Rekha Bldgs, Khar. Mumbai).

I bought a T-shirt on 4th February, 2010 worth Rs. 1084.30 during a sale period. Original cost of the T-shirt is Rs. 1549 (Product description – L-GT CAT 2/614150) (Bill No. - SC9/3151).

After two washes it shrunk. The store manager denied replacing it. If this is the attitude with regular consumers then I guess we have to think twice entering in your outlets again.

I left the T-shirt at your store as I can’t use it anymore. But I am quite hurt with such a treatment.

Regards,

Sameer Mangtani

Photographer
Femina (World Wide Media)
Mumbai.

+91 [protected]

I purchased a pair of shoes from Adidas showroom.

At the time of purchase there was a loose thread at the top of the shoe when I purchased it which, as the shoe was used, kept coming out. As a result of which, the knitting on the top of shoe started coming off. Now there's a hole on the top of the shoe.

I took the shoe to the store I had purchased it from, and a complaint was registered (scanned copy of Complaint Form attached). However, the store reported to me that the company representative has flatly refused to consider the complaint, as he thinks it wasn't a manufacturing defect. The shoe wasn't even taken to the company head-office/factory, but was rejected at the store itself.

Coming from a company with as high a repute as Adidas, the inconsiderate act of their representative was a bit of a shock. I, as a loyal consumer of the brand, expected the company to trust me to be not complaining on a false ground. I purchased the shoe, even with the thread protruding out, as I thought being an Adidas product assures me of the quality of the same.

However, the brand failed me on few counts:
1.) The quality of the shoe- The shoe's knitting came off in 40-45 days.
2.) The complaint redressal system- There's no trust put in the consumer. I have been a Adidas buyer for years, and this is the first time I needed to complain, and surely am disappointed with how it was handled.

I've always used to buy Adidas shoes; the last time was since two months, I purchased shoes but now it cracked! Only after tow months! It looks awful now! I get back to the salesman in the store but he refused to help! Any body here knows what should I do? It coasts me a lot! And I don't know whom I should get back to?

I bought a pair of adidas soccer (Kaiser 5) shoes. The nose of the shoes let loose almost immediately. The shoemaker / shopowner clued it. But it went loose again. Know I have no other choice then to buy new shoes. I prefer adidas but ... . Can someone explain me why the shoes broke down so soon.

I bought a Addidas shoe at Coimbatore India from Skippers, Adidas show room, 144 TV Samy road, R S Puram Coimbatore on 30/6/09. The product code is [protected]. I paid Rs 2599 for it. Within one month the Sole of the shoe started coming off.
What should I do
From
Anupom Maria
anupom.[protected]@gmailcom.

Navy blue track pant of adidas purchased from mani square mall (Kolkata-w. Bengal, india) color faded and pant waist stitch came off, I was repeatedly harassed for there poor
Commitment of not rectifing the defect for 50 days.
Then to my service the sent the pant to my house which was
Cut and torn on stitch areas. Now, again I deposited the pant with the store (21/08/09), again the are streching the problem.
Even marketing head also no the story.
Pant code no 031490
I want replacement of my track pant.
My contact : namit [protected]

Why on earth would I want to try on a pair of Adidas trainers which aren't my size. I'm expected to part company with 50 euros, and they attempt to cajole me into trying on a size smaller or a size bigger. Bunyons or blisters, it makes no difference to us. Just give us the money.
All I can say is well done Adidas, Bratislava division for failing to give adequate training to your employees in footcare etiquette.

Mr I am never going to set foot in your footcare shop again.

dear fellow citizens of the world, i bought a beautiful sports watch from the adidas brand. amazingly anounced with lots of features and design, the only thing missing, was the fact that if you tried to use it, you wood have to carry it within the original globe because it falls apart in a few months. the rubber bracelets must be made of sugar and cream, because the break easily, suspiciously easy to me. and the best part is that you have to wait 60 days or more for an answer. there are no parts support and the prices, well, let's just say that a reasonable hand made leather bracelet by the swiss company hirsh costs about 20 euros. can you imagine the price of the sugar and cream bracelet price? well, neither can i, but the man in the store where i bought the piece told me to expect more tha 75 euros, because it comes directly from the factory, and the brand does not extend the warranty to defective bracelets or to bracelets at all. i have a few watches and none has given me more trouble than this one. in nine months i had a shattered bracelet, a battery dead and a crazy situation of stopping running the time wich the seller told me it was on the acount of the crown being a few millimeters out and proposed me the job of cutting it a little bit, that person didn't took the time to see that it was a feature of the watch that starts and stops the chronometer. the bracelets on my other watches, some with more than 8 years old, are in a good shape given the case that some of them due to the usage have lost part of their metal coloration. and the have chinese rubber bracelets. adidas no more. since the day you took your company's to the east in search of bigger profits you shot your own feet. the quality and support are as i discribed and the quality is a lot worse and it costs more than it did when you produced most of your products in europe. then, adidas had a quality policy on the higgest level, now they only see the color of the money, sad but true.

dear adidas

i am writing to you to let you know that i have been using ure boots 4 years and recently i have perchased 2 pairs and both ave torn with in a month normaly they last at least a year.i am verry upset that i have to keep changing my boots and i am starting to think wether i should use a different brand.i dont want this 2 happen as i prefer yours but i just cant keep going through the trouble of changing them
yours scincerley
amanda pullen

I am trying to lodge a complaint with Adidas, but keep failing. I keep getting error message, "select Category" but there is no selection available in selection box. My complaint is as follows

Dear Adidas

I have always been a huge fan of your product and has always been my first choice when purchase sportswear. On Friday 24 October 2008 I bought a pair of sneakers in South-Africa, a few hours prior to my departure to Egypt. When I arrived in Egypt the following day (Sat 25 October 2008), I noticed that the left sneaker had a tear. I was extremely disappointed as this has never happened to me before. Further more, I had to suffer the embarrassment of having to arrive in a new country and also meeting my new employees with one broken shoe. As I did not expect this to happen, I did not bring my receipt with me. Also, there is no point in me waiting 3 months (duration of my stay in Egypt) to claim a refund, as all refund claims are usually to be done within 14 days of purchase. I suspect that the receipt has been disposed of in any case. I am sure that the flaw is in the design of the shoe and not in the quality.

Best regards.
Very disappointed, but still loyal fan.
Ruben Williams

Dear Sirs,
My name is Yasmine Alaa Youssef an egyptian banker at Societe Generale Bank and i am one of Adidas Lovers and i have a severe problem with Adidas (Alexandria, Egypt) actually it's a shock not a problem because i can't believe what happens with them and i don't believe that this branch is one of adidas chains as known worlwide.
My shock was that i bought a ballerina from adidas three weeks ago and i wore it exactly 4 times and i travelled abroad as usual like every year in the same month i travel abroad in vacations and it rained so the colors melted together making an ugly mixture of colours and i went to tell them at the store and the store manager told me we can do nothing for you, i told him how i am buying from adidas not from a normal local shop which by the way in egypt if anything wrong they have the after sales services so i told him i can't imagine that adidas manager tells me so .he told me these shoes are not made for rain so i laughed and i called my uncle who lives actually in germany and he laughed and was in a shock just like me and told me to contact you or sue the store so i chose to contact you as i know you wouldn't accept this to happen under your goodselves name .

waiting for your urgent reply before i take any leal actions
my cell phone is [protected]
my adress:2 ibrahim el alfy street, loran, alexandria, egypt
my home phone no is [protected]

Best regards,

I purchased a shoe named adidas outlet from primus retail pvt. ltd (jessore) which is a retail outlet of adidas on 17th may 2008 worth rs. 4999/- . my sku no is 113302 and my cat no. is add-fot. it is an irony that my shoe pasting was opened within 15 days of purchase. i produced the shoe to the corresponding retail outlet for replacement since it was during the guaranteed period but the retail shop people refused to replace it and sent the shoe to gurgaon for new pasting. it is a common sense that a shoe once repasted would not last long for 3 months. i just want a fresh pair of shoes. it would be grateful if you kindly look into the matter and do the needful.

Thanking you,

Regards,
Bhabatosh maity

On the 5/24/08 I bought some trainers from the Adidas store on Nanjing Lu in Shanghai, China (see attached receipt for information).

The shoes were advertised as 'adventure shoes' they fitted very well at the time but after two days of use, walking around Shanghai, my feet were in considerable pain and I had to reschedule my plans to climb mount Huangshan because my feet were in so much pain. I believe strongly that the shoes material is extremely bad quality and not what I expected from Adidas.

I have been trying to contact Adidas by email and phone but they have not responded and their email address in China keeps returning my emails.

What can I do about this?!

Not what I would expect from Adidas