I entered the following on and Acer feedback form. Who knows if they care.
But, let it be a free lesson to you :) ...
Hi, just letting you know I will be making extra effort to ensure I never purchase an Acer product again in my lifetime.
As an IT professional earning in excess of 120k, I have disappointed myself, by participating in your scheme which is self evidently a scam.
Your carefully designed process of hurdles, to provoke failure, and under staffed support with illogical instructions, have given me no desire to continue trying to retrieve my $150.
Well done, you have achieved your goal.
I hope this pays off for you in the long run, as I have a large disposable income which I spend on equipment frequently, of course no more of that will be going to you.