The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Acer Aspire 3682 / Poor service (even for a laptop within warranty)

1 India

Iam from Chennai, India..I bought this acer laptop (3682) in feb 2007 and just after 8 months one fine day when I switched on the laptop , the screen went blank. I took the laptop on 03/nov/2007 to the shop , " dotcom computers & beyond" in spencers plaza , chennai where I had purchased the laptop and informed the manager in charge of the shop about the problem I faced and told him that the laptop was under warranty.This guy asked me to take the laptop to the dotcom service shop for service asked me to call the following day.. I left the laptop over there and the very next day I went to this shop and he said he had not checked it yet and again asked to call him the next day.I kept calling him for almost a week.Then after a week , on 13/nov/2007 when I went to the shop again, this time the manager in charge of dotcom did not ask me to come the following day as he always does but asked to me call the acer toll free number in chennai and asked to file the complaint as there was a hard disk problem and give him the case id that I would get from the complaint department.I called the toll free and got the case Id and called the dotcom guy and gave him the case id. He said he would send my laptop to the authorised service centre.. Later whenever I call the "dotcom computers & beyond" guy would say "come tommorrow". He was so dismissive....and I asked him for the number of the authorised service centre and when called them , they said that they are still waiting for the hard disk..Iam still waiting for my laptop..and even today ,after 26 days ,when I called the authorised acer service centre ...I get the same answer.."WE ARE WAITING FOR THE LAPTOP".. This is the worst service that any customer would expect for a product within warranty.and along with such bad service even the staff are so dismissive... I suggest all my friends who are looking to buy a laptop ...not to go for ACER LAPTOP..for gods sake..

Post your comment