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Account Now Visa / they froze my card and won't reply

1 CA, United States Review updated:
Contact information:

In the beginning of May, 2008 I contacted my credit card company (Account Now Visa) and advised them that someone used my credit card without my permission, they said they would investigate and I would hear from they in 30 days, in 30 days I received a letter stating that they couldn't do anything because someone also used my pin number, that was that.

This is July 11th, it is also Friday, I discovered at 2:30pm that account now froze my funds, I called a total of 8 times, Customer Service said the person that froze the accoount, did so because of my complaint in MAY, since then I have mad regular payments, so I cannot for the world understand WHY HAVE THEY FROZE MY ACCOUNT?

No one calls you back, they say they will, but they don't, they keep putting me on hold, I got this card so I don't carry cash, I have no way to get gas, to buy food, I am in real trouble and I told them, I told them I want my money, I answered all their security questions, but they just say someone will call.

  • Agnes Jones's Response, Mar 30, 2017

    then when you try there customer services ok you get machine talking

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  • Up
      11th of Mar, 2016

    Account now is restricting people who are using their prepaid service for tax refund purposes from withdrawling, transfering, or simply using their cards to purchase or pay bills online. My incident was very unprofessional and fraudralent when dealing with account now customer service. First off I couldnt understand what the rep was saying then when ask to provide proof of identity and address I had faxed them paper work more than 6 times and each time they kept giving me the run around saying I needed to provide better documents and the same lady was the customer rep, supervisor and etc... I was dealing with the same person each time she changed names as if to be higher up. What I dont get is why put my card on hold when I was using it already for two days then they all of a..sudden block my card and gave me the run around for 400.00 dollars now they claim to have sent it back to irs wow so what now I dont know they scammed me big time

    0 Votes
  • Ch
      3rd of Jun, 2016
    Account Now Visa - doesnt work
    account now visa
    San Ramon
    United States

    i received a visa in mail and put money thru western union into prepaid credit card. I tried using it and it wont work anywhere. I have activated it twice already and still nothing. I'm having so much problems with the customer service. now they want me to send them all kinds of vital information. I don't trust this company so why should I send ghem my sensative information. I talked to a supervisor to get my money baxk and they said unless I send my information ghey can't help me. what can I do to get mh money back please help me with these scamming conpany to give my money back. I have a reciept frim western union for the money I deposited. ghank you

    0 Votes
  • Sh
      9th of Jan, 2011
    Accountnow Visa Card - canceld wrong card
    403 crittenden
    United States
    Phone: 9793186632

    i had 2 acount now cards with direct deposit on there and i called to let them no that i didnt receive my card and to send me another one, well they canceled the wrong card and sent the wrong card so i have to wait another week for my card to come in the one with the bigger money amount, so now i have 10 days of late fees on 2 bills which is gonna cost me another 60 dollars, remind this is not my fault but they cant do nothin about it, then they want to charge me 40 dollars for there mistake to receive my card faster in 3 days, why should i have to come up off of more money for there mess up they could waive it and send me my card in 3 days.

    0 Votes
  • Wa
      15th of Nov, 2011
    Accountnow Risk - RIP OFF
    AccountNow Risk
    United States

    First and foremost I never applied for this card. My mother sent my daughter $80.00 for her birthday, since my credit union account was currently in the negative and she was sending the money through her pay pal. I gave her the information to send it to the card. This was actually May 28, 2011. After going through the process of verification I decided call them Monday which was the 30th. I was told that the birthday that I provided did not match the one that was on file that they had. And that the card was being restricted and that I needed to fax them my ID SS and a utility bill I did all of this faxed it twice. I waited until the Wednesday the June 1, 2011 to call them back they claim that they had just fax that day and had recieved all three documents and that it would take 24-48 hours for them to review it, later on that day someone called me from the risk management department stating that they recieved my SS and utility bill but not my ID how is this when I sent all 3 of them out at the exact sametime. I asked them was there anyway that I could just transfer my funds into my credit union account. I was told that there was nothing that could be done until the restriction had been taken off the account. After hanging up the phone I immediately faxed my ID I faxed it like 10 times think that this way they could not say that they did not get it. So I waited until today Monday 6, 2011 to contact them then I was told today that they did not recieve my faxed ID WOW not when i faxed it like 10 times they should've at least gotten at least one out of the ten. The part that is even more funnier is that everytime I call they are charging me how is it that it's so restricted and I can't do nothing with it but everytime I call they are constantly taking my money. This is a RIP OFF. I live on a fixed income and need every $ of my money. I replaced the $80.00 for my daughter since she thought her grandmother had lied and forgotten her birthday, using my bill money. My electicity is about to get cut off and they are still playing with my money. When I shared this with the REP her response was well is there anyone that you could borrow the money from why should I have to go out there and get into debt when I have money that they are holding and taking away from everytime I make a call trying to get help. Is there anyone that has the fax number to keep me from calling these people and they taking more and more money out without helping me. i am now down from $80.00 to $68.00 and this is all from calling them trying to have these funds released just so I can pay my bills. I have been doing some research and have read all of these different compliants. I have also made a complaint via internet with the BBB. I am hoping that they respond to me a quick as possible. No one should be allowed to get away with this. I am so glad that I fould all of this out before I change the direct deposit for my social security and my daughter SSI. All I want is my whole $80.00 amount back and the restrictions taken off the account so that I can transfer it out of account.

    0 Votes
  • Ly
      18th of Jan, 2018

    Controller of currency governs all banks... file a complaint

    0 Votes
  • Mi
      9th of Jan, 2018

    I really need some one to plz tell me how can I get my 120.00 back from account now??? They froze my account too. All if a sudden one day I went to pay a bill and it denied my pin number. So I call them. And a rude lady who was hard to under stand. Told me to log in and change my pin. Well I did that and it wouldn't let me change my pin. I call back. I get a rude person again. I tried to explain and the [censor] hung up on me. I faxed in my is and everything. And I still can't get my money. Plz will you guys plz help me. Tell me what I need to do. Thanks for letting me rant

    0 Votes
  • Br
      14th of Oct, 2018
    AccountNow - I need to dispute like 3 transactions I have no idea where they came from
    United States

    I just had 50.25 and have not spent a dollar. I got to the store tonight and went to ATM and I had 12 dollars and something. I have no idea how this happened but I need my money back ASAP. please help. my number is 478-542-4261

    0 Votes
  • Ag
      5th of Nov, 2018
    AccountNow - well I use this card for my tax refund
    United States

    On my business tax credit's an the amount that it for is over it I tried re text them back ok from phone an it was rejected

    0 Votes
  • Ga
      15th of Aug, 2018
    AccountNow - Account now prepaid visa debit card
    United States

    A cash load of $475!! done at register was over 2 hours ago and STILL NOT SHOWING ANY BALANCE!! I need the money I'm tryin to take a trip and can't pay for hotel or almost! CAN SOMEONE CALL ME I NEED MY MONEY TO BE AVAILABLE NOW!!! THIS CARD IS USELESS TWO WHOLE HOURS AND STILL SHOWING 0.00$!!! I loaded $475!! At 7:03am CST

    0 Votes
  • Ma
      20th of Aug, 2018
    AccountNow - $15 bonus
    United States

    I've reached all requirements but it keeps saying I don't qualify yet.Why Is this happening?

    0 Votes
  • 63
      10th of Sep, 2018
    AccountNow - prepaid credit card
    United States

    Can not contact this company by phone, e-mail or fax
    Certified letter sent but not able to be delivered
    I need a phone number for the president of this company
    They owe my sisterin-law 540.00
    She has cancer and needs to pay medical bills.

    0 Votes
  • He
      18th of Sep, 2018
    AccountNow VISA GOLD - My account
    San Ramon
    United States

    I have in my account $ 757.00 and cannot make a withdrawal, they will not give me a reason why i cannot make a withdrawal, can some one help ?

    0 Votes
  • De
      21st of Oct, 2018
    AccountNow - my accounnt now prepaid card
    United States

    deidre reamsey 4226760083385541. my money is direct deposited everymonth, 812017, i tried to access my funds putting in my password and username and i couldnt access my funds $710monthly

    0 Votes
  • Lo
      28th of Oct, 2018
    AccountNow - can't do your job
    United States

    Me and a guy I work with have had account now for a month or two now and been getting check on Tuesday well all of a sudden no check on Tuesday now how are you just gonna up and change the date that's bad business if ask me then you call customer service they are absolutely no help regardless company is shady and will be suing!!!

    0 Votes
  • Al
      11th of Dec, 2018
    Account Now - Prepaid debit card
    2603 Camino Ramon STe 485 San Tamon, CA 94583-9131
    United States

    I have been trying to get my identity verified for over 3 months now. I had a refund get put into that card and I have not been able to use it or even get a real person on the phone. I am extremely upset and want my money from this card. I have sent them everything and then some numerous times to verify my identity and still nothing.

    0 Votes

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