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1.2 124 Reviews

Account Assure Complaints Summary

7 Resolved
116 Unresolved
Our verdict: If considering services from Account Assure with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Account Assure reviews & complaints 124

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Newest Account Assure reviews & complaints

ComplaintsBoard
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2:03 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Account Assure insurance/protection service

Apparently when I signed up for my Avenue Credit Card, the sales person (who is on a commission basis for this service) signed me up for a "protection" service called Account Assure. This protection is supposed to pay off my account in the event of loss of employment. I receive my Avenue Credit Card statements online and usually just make the minimum payment. The Account Assure fee does not show up anywhere on the main page or payment page.

When I lost my job I obviously did not know I had this service or I would have used it to cover my Avenue balance. It wasn't until over after a year of unemployment that I finally couldn't even manage the minimum payments anymore that I found out I had Account Assure and had been paying for it for years. Now that I found out and am asking for coverage, they are saying that the claim was filed too late. I have proof of the date of my unemployment and as I was covered at the time of becoming unemployed (which I can prove, and did send proof of to both Account Assure and Avenue), they should honor my agreement and balance as of that date. I never received any information or terms from them until after they canceled my service and denied my claim.

Also, these agreements should be signed up for completely separately from signing up for your credit card on site, instead of as a slight extra that a commission based salesperson can add without your knowledge.

They should provide either a refund for the amount paid to Account Assure as I obviously did not even know I had it (or I would have used it when I became unemployed) or settlement of my Avenue account.

Redcats, Avenue and World Financial Network National Bank are also responsible as they allow this to happen to their clients.

Read full review of Account Assure and 6 comments
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Luther Horn
, US
Aug 24, 2018 9:06 am EDT

I checked my statement for marathon and found this same protection service charging me 25-30 dollars a month...I do remember signing up for it but thought it was just a service automatically protecting my interests. It was easy enough to get it discontinued, BUT please check all your cards for it. I know I am.

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Neet121
Chicago, US
Jan 10, 2013 5:01 pm EST

I was actually out of work for 5 months last year and had Account Assure on my Loft Card. You have to be off work for at least 3 months for the program to take effect (there is a time limit for having the service as well, meaning, you can't take the service today and apply for benefits tomorrow). So, my last day of work was 2/11/2012; at that time my balance was about $1000.00. I continued to make my minimum payments for the 3-month waiting period, which by this time brought my balance somewhere around $800.00; Account Assure paid the entire amount leaving me with a zero balance. I'm sorry you had such a horrible experience.

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Kathleen faro bartlett
New Bedford, US
Apr 29, 2012 11:29 pm EDT

i had a credit card w hsn with account assure so that in case i lost my job, my balance would be paid off. I lost my job in august. you are not allowed to file a complaint for 2 mos.in the meantime, interest chrgs are accured and they continue to bill you for their insurance. i followed the instructions given to me by their rep except for the employer's statement as i dont have anyway of obtaining that because i am not allowed in the building because of my termination. i was assured by the representative that that would be no problem as long i completed the form & sent in my unemployment information which i did..in the meantime..yep insurance & interest is still being accrued. now they are saying they need my hours worked (which was included in the unemployment documentation sent) and have told me that they will only pay the balance on the account from when i was terminated even though insurance charges and interest have continually been charged. asked for a supervisor..was put on hold for over 10 minutes & told a supervisor will call me back..when i insisted on a supervisor, was placed back on hold and after 32 minutes reached a superviosr who insists i get the employer section filled out. There is no way around that and then was hung up on when I insisted I wanted my benefits. i will be reporting this agency to my attorney general & consumer affairs

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GeorgiaHundhausen
Franklin, US
Feb 03, 2012 7:42 pm EST

I hIave account assure for my Peebles credit card. In November account assure sent me an email and said if I spent $40 they would give me a $20 credit. It wa supposed to be posted on my December statement. It was not on my statement and I have called them 3 times and keep getting the run around. Today I talked to a supervisor and he said I never filled out the paperwork and sent it back in to get a gift card. It was not supposed to be a gift card. He is supposed to call me back this afternoon but Idoubt that he will. I will keep calling them until I get my $20 and then I will cancel. I will never use account assure again .

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jullbully
Moncks Corner, US
Jan 22, 2012 1:11 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I also had Account Assure for my Lane Bryant account. I became unemployed when my company closed.They did pay, but they don't pay your balance like they let you think, they go back to the date I became unemployed and paid the amount due at that time. Because they did not pay the balance when I requested the help they kept racking up the late fees and tons of other fees. I paid the card off and cancelled my account. Lane Bryant's clothes are cheaply made and overpriced anyways. I will never use Account assure again and If I am contemplating getting another merchant card and they offer account assure I will not get that card.

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bluediamond224
EL PASO, US
Aug 19, 2011 9:57 pm EDT

IVE WORKED THERE THE ONLY THING THE ASSOCIATE COULD HAVE DONE WAS OPEN THE ACCOUNT FOR U ANYTHING EXTRA NEEDS TO BE REQUESTED.

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10:37 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Account Assure - I was lied to

I have had a Giant Eagle Credit Card for years, with no issue. I called to change my address and the girl said to me, "you pay your balance off every month, you're a prime candidate for this service". It's this service to pay off your credit card if you are laid off or disabled. She said that it cost's 1.99 for every $100 of your outstanding balance, and...

Read full review of Account Assure and 43 comments
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2:47 am EDT
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Featured review
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Account Assure - signed up for protection service w/o my permission

I signed up for a Avenue account and specifically told the salesgirl I did not want insurance on my card. I got my letter today stating that I was instated in their plan on the day I signed up for the credit card. I assume I am in for a fight from all the complaints all over the web. I am fortunate that I paid my bill immediately after shopping so I had no...

Read full review of Account Assure and 9 comments
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1:26 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Account Assure rip off consumers without merit

I cannot stand bad customer service. This company has no tact and their supervisors lack service skills.
I have had my Victoria Secrets account for over 10 years. I have just cancelled. This Account Assure charged me $3.99 over a service I did not subscribe for nor requested to join.

When I received my bill, I called them to let them know I was not going to pay for something I had not subscribed to. Their answer was "you must have because that's the only way we would have charged you. I tried to tell them I had not done it but they wouldn't listen. I requested a credit and told them an investigation needed to be done. They told me "THEY WOULD CREDIT ONLY IF I DID NOT OPEN AN INVESTIGATION". I told them NO, I would want an investigation as they had charged my VS account w/out consent. Rude customer service comments were uncalled for.

I cancelled my VS account when I called them and they said "they will investigate and if they do not have the recording they will issue a credit". THAT WAS NOT MY POINT!

Yes, I did receive 2 months later a letter where they said "as a customer courtesy they would issue me a refund" BULL! This company had to issue me a credit because I HAD NOT ORDERED THEIR USELESS SERVICES!

When I asked for a supervisor, her comments were "I do not understand what else you want, they are issuing you credit". Idiots with a name tag is what I consider them and it is a shame that they can get away with this behavior. Useless spineless and I will let everyone know that they do not care, they simply feel that returning the fees THEY STOLE to begin with is enough. Not to me.

Read full review of Account Assure and 19 comments
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God Is Agape Love 41
, US
Jan 16, 2024 4:13 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Do not waste your money on account assure. They will give you the run around when you file a claim.

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Esther Gutierrez
Fountain Valley, US
Oct 23, 2022 2:20 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

This company is messing around with me they keep asking for more information I have sent them everything what do I need to do who do I need to contact to get back at this company

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Tina Currier
, US
Oct 10, 2022 8:36 pm EDT

All I want to do is cancel the service! Right NOW!

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Sama Campbell
Cornelius, US
Oct 11, 2022 2:01 am EDT
Verified customer This comment was posted by a verified customer. Learn more

my BJ mastercard onr bill of .43 on 9/9/22 and another on on 8/11/22 for 15.30

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Amanda Pierce
, US
Dec 10, 2019 3:36 am EST

I am being charged 4.39 a month on my victoria secret credit card and would like to cancel this service imedeadtly

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Amanda Pierce
, US
Dec 03, 2019 3:58 pm EST

Pls cancel this

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Carol Omahen
, US
Jul 28, 2019 9:21 pm EDT

Hi, I just learned that I was charged assurance fees on my Kingsize credit card since 2013 which I never authorized.

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Carol Omahen
, US
Jul 22, 2019 2:10 pm EDT

Hi, like I mentioned above I was charged unauthorized fees on my Kingsize credit card since 2013.

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Jaylen Martinez
, US
Jun 05, 2019 8:20 pm EDT

I was told when I signed up it would be a dollar or 2 a month. Why am I being charged that and another 40 every month? I was not told that.

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Kimberly Marie Burkhart
, US
Mar 11, 2019 1:44 pm EDT

hey Guys, Im just getting on here now. March 2019. I had my herbergers card since July 2016. It seems this scam didn't stop back in 2014 with the lawsuit. Who do we call or contact to get our money back or open a new lawsuit? I never agreed to Account Assure and its now put me over a thousand on this stupid card that I make my payments to. To my knowledge I didnt authorize it. Guessing I cant be the only one who this is still happening to?

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