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Acai Burn / trouble trying to cancel

1 United States Review updated:

I have been calling all of the numbers posted with out any success. the product made me feel really ill. I want to canel before the 14 day trial is up. here are the following numbers i've called [protected], [protected] and 800-989 — 5907. this is crazy I will never order anything on line again. can someone please help!!! I will also contact the bbb. my acai burn did not come with any information either. it came from this address army post dist ctr 3600 army post road des moines, ia 50321.

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  • Je
      21st of Jan, 2009
    0 Votes

    you should try 1-800-659-3588. That number worked for me.

  • Di
      22nd of Jan, 2009
    0 Votes

    Do not buy this stuff, please! My husband & I both got scammed. He ordered 1st, took it a couple of days & it made him sick so he called & cancelled. He was well within his 14 day trial when he cancelled & was even givin a confirmation # when he cancelled. His checking account was still charged anyway & he had to go through hell & high water to get it corrected. I ordered mine a few days after he did. Mine made me sick too. I called & cancelled & was well within the 14 day trial also. I was even given a confirmation number when I cancelled also. Sure enough, a couple of weeks later my checking account was charged, just like what had happened to my husband. They had already received my return package 2 days before, & they still charged my checking account anyway. If you make the mistake of ordering this stuff, make sure you put a tracking number on your package. We even sent ours certified so we would have proof of who signed for it. These people are crooks & need to be sitting in prison. This is fraud! Never again will we make a mistake like this, we work too hard for our money for this to happen!

  • Fa
      23rd of Jan, 2009
    0 Votes

    Friday 23rd January 2009

    CANCELLATION OF Order ID:100314657


    The information you provided about the shipping cost is inaccurate and there was no prior warning that the shipping cost would SUDDENLY jump up from the stated $4.95 on your website to $24.95.





    3. I HAVE NOT DOWNLOADED “THE FREE COACHING PROGRAM” and will not log into either the Insider Secrets To Weight Loss or Comprehensive Weight Loss E-book sites.

    I have tried to speak to you through the telephone number you provided - (800)659-3588
    but there was no reply!!! I WILL PHONE AGAIN FROM 8.00AM.


    Fay UK
    Spoke to Natalie on 1-866-279-6513

  • Se
      30th of Jan, 2009
    0 Votes

    I to got this box. but it was a week after I noticed this charge on my bank account. I contacted the company and they had ALL my information including my credit card number except for the right e-mail address. The e-mail address was from a porn site I then reported my card as stolen. yes it's a hassle but better that than they get my money. It's called fishing, if you don't catch it they will take all you money.

  • Ri
      1st of Feb, 2009
    0 Votes

    I am really concerned after reading all of these posts. I am kicking myself for being so stupid and ordering this free trial. Like Fay in the UK I knew there was a problem the instant the payment went through and the shipping charge increased five fold from 4.95 to 24.95. there was no warning of this although I am sure it will be buried in the terms and conditions somewhere.

    Being a Sunday there is no answer at the numbers given just a message saying call back in office hours. The 24/7 live help is off line so is clearly not 24/7.

    Even if I am able to cancel this order I will have still incurred costs because the toll free number given does not apply to calls outside the USA so I will be racking up costly international phone calls trying to sort this.

    In addition from reading this site I have discovered I also need to cancel with two other companies who I wasn't even aware I was signing up to so two more international calls will be needed.

    I have immediately cancelled my card with the credit card company and they are issuing me a new card but being Sunday their fraud dept. is closed so can't talk to them either and if it is classed as a subscription the charges can still be billed to the new card!!!. I will find out tomorrow and if need will have to completely close my account with the credit card company to avoid charges.

    It's also worrying that they do not supply email contact details or even and address in their advert so thank you every one who has posted various addresses and phone numbers on here as with your help I might be able to get this sorted.


  • St
      4th of Feb, 2009
    0 Votes

    Hion the 2nd of Febuary, i also went on to order the free trial for this product. At first i went to navigator away from the page and they said they could give me a $3.00 discount for the p&p.
    So i went though with the order. I then waited for he order to reciept to come though and it told me also that 24.95 was going to be deducted from my account for shipping nd hadaling fees.
    I am very angery witht the service but cant find anyway of getting hold of them to cancal it and get my money retured to my bank.
    havent recieved the product yet, so im hopng there will be some info that can get me to get in contact with them.
    It says on there web page that if you are not happy with the product then they offer a 60day money back garantee.
    I am not sure f this i ture but if there is no way to contact them, then how are we surposed to claim our money back????
    I would advice anyone not to use this site as it is a same and there is alot of bullsh** on the site.

    If anyone nose how to clai there money back i would be very gratefull.


  • Di
      4th of Feb, 2009
    0 Votes

    I called on 1-800-659-3588 and was told if you cancel your trial bottom then you are going to be charge $59.95 for that trial bottom that was shipped already. They did not give me a confirmation number nor would they email me anything to confirm my cancellation. This is the address I found on BBB website. 5300 Ontario Mills Parkway Unit 400; Ontario, CA 91764. I was told I wouldn't be charged anymore after this $59.95 charge which will show up in about 3 weeks. I'm writing to confirm my cancellation to them. Wish me good luck

  • Ke
      13th of Feb, 2009
    0 Votes

    Magnolia, Ar

    I received the free trial and was only charged a 1.95 but after reading the complaints, i decided to cancel and i haven't opened my bottle yet! I called 18662796513 and 18006593588 and they were both very nice and prmpt with getting my order cancelled! I also had been signed up for things i didn't order so thanks to all of you for the heads up!Time will tell if any other charges were added to my credit card.
    Hopefully not.To anyone else that have made this mistake please insure your return order and put your order number inside and outside the package.I was told that my money would be refunded for the extra stuff within 2 weeks i guess i have to wait and see if its the truth.

  • Ra
      15th of Feb, 2009
    0 Votes

    i also purchased the acai burn thinking it would help me. I literally just cancelled the product (on my 14th day of the free trial) 10 minutes ago. After reading the blogs and warnings about it i thought i was being scammed and was calling my cc company. At the same time, using another phone, I was on hold with the company using the 800-659-3588 number... and after 33 minutes someone finally picked up. The number does work but be prepared to spend some time sitting on the phone. Additionally, aside from the 4.95 shipping fee, i was charged 59 bucks for the bottle i havent opened yet. At least I wast completely scammed.

  • In
      15th of Feb, 2009
    0 Votes

    I'm so screwed! I ordered it 2 weeks ago today and I just got it on this past Thursday. I have been taking in a few days, but when I saw they had charged me an extra 5 dollars, I decided I needed to cancel. Unfortunately I haven't been able to reach anyone! I don't know what to do! I can't afford the 60 dollar charge! Should I try to cancel with them and cancel my card as well? Please help!

  • Me
      17th of Feb, 2009
    0 Votes


    call 1 800 659 3588 to cancel.

    NOTHING IS FREE IN LIFE... they will send the bottle for $4.95 for 14 days and if you do not cancel within 14 days of when you ordered it.. not when you receive it... you will be charged $59 for that bottle that you thought was free.

    after calling that number above i asked to talk to 2 different ppl to ensure it was really canceled and i believe it is. I said to the lady so if i'm charged again which i've been reading has been happening a lot, it is against the law, since you told me it is canceled, and i can bring you to court as well as your employer (yes i got her name) and she said yes you will not be charged again.


  • Kr
      20th of Feb, 2009
    0 Votes

    I just called to cancel & it's been 16 days. I forgot about the 14 day trial. She canceled any further charges for me & then mentioned that I'll be charged $59.99. I wasn't aware of that & she said I could return the bottle with a reason as to why I'm returning it & if I'm charged it'll be taken off. So we'll see what happens then. I also noticed another $4.95 charge on my banking site...but it's still pending. Someone else mentioned that they got charged another $ this true?? It's so frustrating, I should've known better!!

  • Ba
      24th of Feb, 2009
    0 Votes

    For Australian orderers, the numbers will say 'disconnected' or you will call another company. in front of the numbers place 0011. i ordered my products last night and am in the middle of cancelling them. i did order from, so im not sure for other websites, but i had no trouble from 2 of the 3 companies. the 3rd is closed due to time zone differences so i am waiting for them to open.

    Cancelling acaiburn 0011 1800 659 3588 (5.30 am-9:00 pm MST)
    Cancelling insider secrets 0011 1866 279 6513 (6:00 am-7:00 pm MST)
    Cancelling comprehensive weight loss eBook: 0011 1800 989 5907 (sorry, not sure of times, though similar to acaiburn times)

    there is a 24 day no charge period from the comprehensive weight loss, so they said i had no charges, will check and let you all know within the fortnight.

    shipping will be charged for the acaiburn, but so long as i send them the bottle back, with the reason why i cancelled and the order number inside, along with the order number written on the outside they will refund the 59.95 and i will have no more charges. items need to have a tracking number when sent, so if any problems you give them that number and they will check, see where the bottle is and you will get the refund and it also needs to be insured.

    the acai burn address is:

    Acai-Burn USA
    Army Road Distribution
    3600 Army Post Road
    De Moise, IA, 50321

    be nice to the call centre people and they will help. I had Beatrice from Acai Burn and Linda from Comprehensive.

  • Ch
      25th of Feb, 2009
    0 Votes

    I ordered acai burn they have taken money from my mastercard but I have received nothing, I also was charged $24.95 as apposed to $4.95 I too will never order anything from the internet again.I have also
    canceled my credit card which has been very inconvenient for me but just to be safe they dont take more
    money from.9b699

  • Li
      7th of Mar, 2009
    0 Votes

    i'm desperate now...
    i just received the product 2 weeks ago, and they already charge twice,
    total was more than AUD $120...
    this product is crab, i did not even loss any weight,
    and the brand on the bottle is Wu-Yi source, not Acai burn...
    it's so strange...

    can someone tell me how to cancelled it?
    i really need help now...

  • Gl
      10th of Mar, 2009
    0 Votes

    there is a for sure way not to get ripped off..I went out and bought a $25.00 prepaid visa gift card and I used it to order these trials. For 1 they cannot charge you cannot be enrolled into anything(cause they cant charge a card that doesnt have money in it) and your personal financal information is never disclosed to them. and you can see your balance online for these cards, i only paid $1.95 shipping for this product and thats all that i was chared on the card. Now I am not saying this product works or anything, but there is a way not to get ripped off and Im simply trying to save alot of you time and grief by using a prepaid card. When I order anything online I always use the prepaid card(sure it cost $3.95-4.95 to activate)but its well worth not having your personal credit card charged over and over and trying so hard to get that money back..

  • Th
      10th of Mar, 2009
    0 Votes

    It was well over 30 days when I received the product. I called to cancel it and it did show a credit on my statement but not for the shipping fee, which is how they make money I'm sure. The product was shipped from amy post dist ctr 30 army post rd. Des moines Ia 50321.
    They sent three bottles of the stuff.
    The ingredients are mostly metabolizm boosters such as Hydroxycitric acid, Fifty % green tea, extract of acai 4:1. Gymnema sylvestre exact. Gymnema leaves raise insulin levels by regeneration of the cells in the pancreas that secrete insulin. The leaves are also noted for lowering serum cholesterol and triglycerides . If you don't know this, the first items on the ingredient label of products are the most in the product and it goes down from there. With those items who needs the berry? There are other crap in there two. all the information above was acquired from several different websites.

  • Pa
      17th of Mar, 2009
    0 Votes

    I am trying to cancel my order as it has made me sick. I like in the UK and the number i am calling does not work please can some one tell me the number to call


  • Do
      21st of Mar, 2009
    -1 Votes

    I deeply regret having tried this product. Aside from the charges that they put into my account (which I hope will finally stop after calling INSIDER SECRETS and COMPREHENSIVE WEIGHT LOSS numbers), I still have this on and off abdominal pain after I stopped taking this pills.
    I wish that someone could be brave enough to get interviewed on TV so that everyone will be aware of this scam.

  • Si
      25th of Mar, 2009
    0 Votes

    i have tried to call this number provided and i kept getting connected and then my phone would tell me that the phone was not answering. I contacted my bank and they are very familiar with this fraud and have advised me to cancel my credit card and they will reimburse my card and transfer the funds over. The company is a complete fraud and i will be contacting the Federal Police for investigation.

    Acai Burn when you read this i know you will have a knock on the door within hours and be arrested.

    Where the hell is the live chat support for this company no details of any sort.

    You suck.. Rot in hell

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