ABCmouse.com / Age of Learning
Reviews and Complaints

They did the same to me! Two years of annual charges of 79.95 and they laughed at me when I said I never authorized the charges. This company thrives on stealing money from parents.

Just cancel your account and it will stop charging you. They took money from me too. I thought I had cancelled the account but apparently not.

They are STILL billing me 1 YEAR after I canceled it!

I completely agree! They make it very difficult to cancel your account and are very difficult to get in touch with them. This is their phone number that they removed from the website. [protected]. Once you listen to the VERY long instructions and then wait a long time to talk with someone they are not willing to make any refunds even though you did not agree to the subscription. I expected a lot more from a website that is supposed to cater to child development and supporting parents.

I agree! I had to cancel my membership by canceling the credit card. I later purchased a year for $45.00, but I was not allowed access after about 15 days. This company is a scam! Do not purchase!

The same thing just happened to me! I had subscribed for a 1 yr. membership for my great, great, granddaughter, and they automatically renewed it without even notifying me. She never used it even one-time so I didn't want to continue. When I went to their site to cancel it took me to page after page of advertising and I never was able to get to any place to cancel! So I sent a message to their customer service asking them to cancel it as I seemed not to be able to do so. My understanding of the message I got back was that my account would be cancelled and I would receive a verification of the cancellation, just to wait for it. I waited and no verification came but another payment was taken out of my account again so I went back to their site and finally figured out how to get to the cancellation page! It's set up to be very tricky! The pages that come up prior to the cancellation page (all telling of all the benefits of ABC mouse) are all set to come up larger that your screen will accommodate so you must scroll down on each page to find the "next" button. This continues for page after page, very deliberately making it a lengthy process, hoping you will give up as I had to because of time constraints and never get to the completion of cancellation. I hope they get slapped with many suits until they change there "tricky" business practices. Cancellation should be a very straightforward process not a lengthy process like this! Furthermore I would like very much to see the process of "Automatic Renewal" outlawed as too many business are using it to an unfair advantage! They should at least advise you that your subscription is ending and ask if you wish to renew!

I am currently having the same issue with them. I cancelled my membership but yet they still charging me$7.95 and when i contact them they say that they cant find my account so why do they keep charging me if my account cant be found.

ABC MOUSE is a company owned by a Scientology whale. He has donated at least 20 million dollars to Scientology. By funding him you are inadvertently funding this disgusting cult that routinely abuse children and deprive them of a proper education. Avoid this company.

This company is HORRIBLE. Getting rid of the monthly payments is like trying to get rid of super-resistant head lice. I think it's time to get legislators involved in establishing consumer protections around companies like this -- relative to automatically renewing subscriptions.

I really can't understand how a company can be allowed to operate so fraudulently. After a year trying to cancel, I finally called American Express and reported it as fraudulent charge and explained to them and they "blocked" them from charging on my card again. I'm sure this is not the first they have heard of this practice by ABC Mouse. I hope there is a class action against them for these egregious business practices. Also, if you are on twitter you can tweet complains to them at @ABCmouse. Would be good to get something going on Social media to pressure them to stop perpetuating this. I think I had about 2 years of $7.95 charges that we didn't want.

I am trying to cancel and none of the phone numbers are going through they charged for a yearly subscription without my knowledge and I was going to cancel and wrote them 3 times and still no answer very disappointing!

It's time to sue This company for lack of following their own Policy Rules, There is more then enough people to stand agents ABC Mouse and show others what true scammers they really are.
This is a joke to us parents and a major disappointment to the kids that could have truly benefited from this APP.

I cancelled my subscription and 3 months later my card is still being charged. I sat on hold for over a hour and still haven't talked to anyone. They say you get a confirmation email but I didn't receive one in October. I recancelled and still never got this email they "supposedly "send out. I just want my money back. I will write a million complaints until I get my $23.85 back.! Maybe if you quit taking people's money you could fix your system.

I got ABC back in 2014. The same day I signed up, I cancelled and I received email saying my subscription was cancelled. I was never charged and thought nothing of it. Well, I just notice last month that I had a charge from ABC mouse that dates back to 32/16. After reading all of your comments, I am going to meet with a attorney that handles class action lawsuits, monday. I tried calling ABC but was left on hold for about an hour. I will try their main number during business hours/days to see if I can get an answer. If the lawfirm accepts the class action, I will post back on this site and others to notify all those involved. Or maybe we all will start seeing the commericals on TV about this lawsuit. ABC is totally unethical but I guess this is a scam that businesses will use to get over on people.

We are getting charged for last year by ABCMOUSE after we cancelled the enrollment for our daughter.

Saludos, escribo desde la República Dominicana. Me suscribí para que mi hija de 4 años lo usara y practicara el ingles. Elegí el plan de deducción mensual. Cuando accesé, me dí cuenta que no era lo que deseaba. Cancelé inmediatamente. Ahora, casi 6 meses más tarde veo que me han estado debitando de mi tarjeta de crédito. Procedí a buscar los emails que me enviaron de cancelación de cuenta. Al parecer, los envian al spam y, al menos en mi cuenta los spam se borran a los 30 días. Es decir, no tengo prueba de que cancelé, pero estoy 100% segura de que lo hice INMEDIATAMENTE. Osea, no había pasado 1 hora de haberme suscrito y procedí a solicitar mi cancelación. Ahora volví a cancelar y veo me mandan el mail de cancelación a la bandeja de spam. Entiendo que esto es un robo y que aleatoriamente esta empresa engaña a algunos de sus clientes. Obviamente, no los engaña a todos, pues dejarían de funcionar. Al ver estos reviews me doy cuenta que es una práctica recurrente en esta empresa. Lo peor de todo es que me encuentro en otro país y esto me hace sentir impotente ante cualquier reclamo legal. De todos modos, escribo mi comentario para evitar que otros tontos sean sorprendidos como yo y otos muchos han sido. ABCmouse es un ROBO, UNA ESTAFA, POR FAVOR CORRAN LA VOZ.

I too have been frustrated by the lack of customer support and the extreme difficulty in cancelling! The ABCMOUSE phone number [protected] x 4 above is the only place I've ever seen one and they were able to help me. Call them for an attempt at resolving. They definitely have predatory business practices and should be ashamed of themselves for their scamming!

I was directed to their page with a promise of a new phone. When I signed up, they said because I was a returning customer, they were extending my account until DECEMBER! When I sent an email to cancel, all I got was a run around. I am STILL trying to get my refund. When I called, I was put on hold until I was disconnected! I clued [protected]

I am a first timer for this site .I sign up on 1/8/15 and saw one month free but to use it I have to provide card information I signed up and while I am going through I saw I can choose one year $58 ..so I cheeked .. Today I want to cancel (1/27/15) because my son did not like this website . I call customer service they said they will still charge me $58 for the whole year even I use for 20days . Please careful parents for this site ...they have little written staff ...which I was not ware of that.. I am not getting one month free because I choose for year .i feel bad that I did not use this website but still I have to pay one year membership fee. This is absolutely wrong . If u don't use u should not pay ...

Having difficulty canceling service.

Having difficulty cancelling service. Each time I try, I'm instructed to register. What's with that?

Its impossible to even find the cancellation button on the website they say in the only way to cancel. Do not join they are not worth the money because its the money scamming part that they want your credit card for. Stay way.

BUYER BEWARE

If you purchase an annual subscription it will be set to automatically renew. ABCMouse.com does not send you a notification ahead of time to let you know that your subscription is about to be renewed. I have a lot on my mind and a lot of things happen over the course of a year, so having the date I began my subscription at the top of my list is a ridiculous notion. Also, ABCMouse.com refuses to give any sort of refund even if you cancel the very next day after your subscription is renewed. So, now I am paying for a full year of something my daughter no longer uses. This company could at least have the common courtesy of notifying its customers BEFORE the subscription is renewed instead of letting the customer find out when it appears on their credit card bill.

This company has fraudulently charged my credit card twice for $59.95 without any order or notice. They had my credit card info from when my 7 yr old was a toddler and we signed up.

I can't believe these companies can get away with this with no warning! This is the biggest rip off ever!

This app is horrible! Buffering the entire time my 3 year old is on it. Never planned on using it as a true learning tool, however, I expected there may be some educational benefit. Wrong. Don't bother. Spend your time with your child, not your money.

I would like to cancel my ABC mouse account due to the fact my card was charged after being told it wouldnt charge my card. And it was charged for 7.95 TWICE from my card. I no longer wish to further any account(s) I may have with them. And will greatly appreciate my refund of both amounts from my card, back on my card.

I have tried to cancel my membership several times, and ABCMouse.com continues to charge me $7.95/month.

Whom do I have to contact to accomplish this, or do I really need to change my BANK of 19 years? Thank you.

ABC Mouse continues to bill me monthly although I requested to cancel account.

Thanks,
Laura Martin