HI, I had a Health Club membership with Retro Fitness of Jackson, NJ for over a year now. I had moved out of the area, and also recently lost my job back in Feb of 2008 - I did keep my Gym membership for several months afterwards, canceling it on 11/3/2008 with "Laura" who was working the front desk of Retro in Jackson. She asked that I send her a written letter and fax it over that I had moved away, along with a copy of my (new) electric bill showing proof of move. I did all this the same day, called her back and she verified receipt of the fax and noted "...you are all set Mr. Malta, no further fees are due, and wish you all the best - thanks for choosing Retro!". I proceeded to move on with my life, but note I did pay the entire month of dues for November as Laura noted it may be difficult to get the $40 back from ABC Financial, who is their billing arm.
Now, several months later (1/20/09), I am getting harassed by ABC Financial with letters, Emails, and even "crank" phone calls to my house (they call and hang-up !). They are trying to bill me for December and January noting they never received my cancellation, and quote the person I spoke with at ABC Financial noted " ...well the Health clubs often rip up those cancel requests and throw them out...you should have dealt with us directly" - can you believe the audacity of them to say such a thing ?
I have sent ABC Financial all the details, the fax, and spoke with them several times - they are not accepting any of these items, depsite the fact that I have verified "received" faxes, and even taped phone calls from the original request with Retro way back in 11/3/2008 !
ABC Financial is a scam, fraud outfit - designed to ripoff consumers and try to lure them into paying additional fees when they are not required to do so. I am referring my case to the BBB of New Jersey, and also route my Senator and Governor as well to have them banned from doing business in the state of New Jersey - submitting my taped conversations, as well as my fax and written requests / verification.
Note to all - DO NOT deal with any health club or establishment that uses this fraudulent scam company - the entire company is designed to ripoff the hard-working US Citizen, and likely their executives are all "fat cats" driving expensive cars and cheering how they ripped off the most recent tax-paying US citizen.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
We regret to hear your recent experience with ABC Financial Services and Retro Fitness was not a satisfactory one. I would like the opportunity to review your account and see that proper action has been taken. We strive to address all consumer feedback, positive or negative, and want to make your situation was handled properly.
Should you have any further comments please feel free to email me at email@example.com
Data Research Analyst
ABC Financial Services, Inc.