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1inkhp 64xl tri color inkjet ink cartridge

I've tried 3 times to install the new cartridge and each time my printer gives me a read out that says "remove and reinstall cartridge". It just doesn't work and i'd like either a replacement or a refund. i'm disappointed with this product as my printer has a hard time accepting these cartridges and they are supposed to be compatible with my hp envy photo 7155 printer. please inform me as to the disposition of this complaint and why am I not getting 1ink.com to complain to instead of an outside agency, which this seems to be.

Se
Dec 08, 2018

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