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1&1 Ionos Customer Service Phone, Email, Contacts

1&1 Ionos
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2.6 1 Review 131 Complaints
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1&1 Ionos Complaints 131

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L
3:59 pm EST
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1&1 Ionos rip off artists

1and1.com recently build me $143 for web names I no longer want to use. They sent the bill the day after the deadline for cancellation. I never received any e-mail in advance of that day advising me of the bill amount or the renewal deadline.

I called them the day I got an e-mail and told them that I didn't want the domain names any more. Their customer service rep told me that I could cancel and the bill would be credited. Lo and behold. I canceled my domain names with no problem, and then got billed anyway. Since then the company has stonewalled me a dozen different ways and refuse to refund my money.

Any company who had real customer service would have immediately credited my account. These guys are basically incompetent, unless you want to count outright thievery as competence. I would advise that no one ever use them for any form of web hosting or domain name purchase whatsoever. There have to be better companies out there.

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joelee
CA
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Mar 07, 2012 1:53 am EST

SCAM SCAM SCAM SCAM 1AND1, COM IS A SCAM THEY ARE A COMPLETE RIPP OFF DO NOT HOST WITH THEM THEY WILL SCAM YOU TO THE MOON
1AND1, COM 1AND1, COM 1AND1, COM 1AND1, COM 1AND1, COM 1AND1, COM 1AND1, COM
1AND1.COM
1AND1.COM
1AND1.COM
1AND1.COM
1AND1.COM
1AND1.COM
SCAM YOU TO THE MOON

1and1.com is the worst a ripp off dont host with them

1AND1.COM IS A COMPLETE RIPP OFF THE WORST ONLINE WEB HOSTING COMPANY

BAD HOSTING COMPANY 1AND1.COM DO NOT HOST WITH THEM

THIS IS THE WORST HOSTING COMPANY AND THEY ARE A COMPLETE RIPP OFF. WHEN YOU FIRST JOIN YOUR CALL IS ANSWERED IMMEDIATELY

WHEN YOU BECOME A CUSTOMER THEIR WAIT TIMES ARE OVER AN HOUR AND IF YOU COMPLAIN THEY LOCK YOUR ACCOUNT.

DO NOT HOST WITH 1AND1.COM THEY ALSO CHARGE YOUR CREDIT CARD WITHOUT AUSTHORIZATION AND YOU CANNOT DO ANYTHING ABOUT IT

1AND1Q.COM IS A COMPLETE SCAM BEWARE AND DO NOT JOIN THIS LOUSY COMPANY FOR YOUR WEB HOSTING NEEDS

1and1.com is the worst a ripp off dont host with them

1AND1.COM IS A COMPLETE RIPP OFF THE WORST ONLINE WEB HOSTING COMPANY

BAD HOSTING COMPANY 1AND1.COM DO NOT HOST WITH THEM

THIS IS THE WORST HOSTING COMPANY AND THEY ARE A COMPLETE RIPP OFF. WHEN YOU FIRST JOIN YOUR CALL IS ANSWERED IMMEDIATELY

WHEN YOU BECOME A CUSTOMER THEIR WAIT TIMES ARE OVER AN HOUR AND IF YOU COMPLAIN THEY LOCK YOUR ACCOUNT.

DO NOT HOST WITH 1AND1.COM THEY ALSO CHARGE YOUR CREDIT CARD WITHOUT AUSTHORIZATION AND YOU CANNOT DO ANYTHING ABOUT IT

1AND1Q.COM IS A COMPLETE SCAM BEWARE AND DO NOT JOIN THIS LOUSY COMPANY FOR YOUR WEB HOSTING NEEDS
1AND1, COM 1AND1, COM 1AND1, COM 1AND1, COM 1AND1, COM 1AND1, COM 1AND1, COM
1AND1.COM
1AND1.COM
1AND1.COM
1AND1.COM
1AND1.COM
1AND1.COM

SCAM YOU TO THE MOON
1AND1, COM 1AND1, COM 1AND1, COM 1AND1, COM 1AND1, COM 1AND1, COM 1AND1, COM
1AND1.COM
1AND1.COM
1AND1.COM
1AND1.COM
1AND1.COM
1AND1.COM

SCAM YOU TO THE MOON
1AND1, COM 1AND1, COM 1AND1, COM 1AND1, COM 1AND1, COM 1AND1, COM 1AND1, COM
1AND1.COM
1AND1.COM
1AND1.COM
1AND1.COM
1AND1.COM
1AND1.COM

SCAM YOU TO THE MOON
1AND1, COM 1AND1, COM 1AND1, COM 1AND1, COM 1AND1, COM 1AND1, COM 1AND1, COM
1AND1.COM
1AND1.COM
1AND1.COM
1AND1.COM
1AND1.COM
1AND1.COM

SCAM YOU TO THE MOON
1AND1, COM 1AND1, COM 1AND1, COM 1AND1, COM 1AND1, COM 1AND1, COM 1AND1, COM
1AND1.COM
1AND1.COM
1AND1.COM
1AND1.COM
1AND1.COM
1AND1.COM

SCAM YOU TO THE MOON
1AND1, COM 1AND1, COM 1AND1, COM 1AND1, COM 1AND1, COM 1AND1, COM 1AND1, COM
1AND1.COM
1AND1.COM
1AND1.COM
1AND1.COM
1AND1.COM
1AND1.COM

SCAM YOU TO THE MOON
1AND1, COM 1AND1, COM 1AND1, COM 1AND1, COM 1AND1, COM 1AND1, COM 1AND1, COM
1AND1.COM
1AND1.COM
1AND1.COM
1AND1.COM
1AND1.COM
1AND1.COM

SCAM YOU TO THE MOON
1AND1, COM 1AND1, COM 1AND1, COM 1AND1, COM 1AND1, COM 1AND1, COM 1AND1, COM
1AND1.COM
1AND1.COM
1AND1.COM
1AND1.COM
1AND1.COM
1AND1.COM

1and1.com is the worst a ripp off dont host with them

1AND1.COM IS A COMPLETE RIPP OFF THE WORST ONLINE WEB HOSTING COMPANY

BAD HOSTING COMPANY 1AND1.COM DO NOT HOST WITH THEM

THIS IS THE WORST HOSTING COMPANY AND THEY ARE A COMPLETE RIPP OFF. WHEN YOU FIRST JOIN YOUR CALL IS ANSWERED IMMEDIATELY

WHEN YOU BECOME A CUSTOMER THEIR WAIT TIMES ARE OVER AN HOUR AND IF YOU COMPLAIN THEY LOCK YOUR ACCOUNT.

DO NOT HOST WITH 1AND1.COM THEY ALSO CHARGE YOUR CREDIT CARD WITHOUT AUSTHORIZATION AND YOU CANNOT DO ANYTHING ABOUT IT

1AND1Q.COM IS A COMPLETE SCAM BEWARE AND DO NOT JOIN THIS LOUSY COMPANY FOR YOUR WEB HOSTING NEEDS

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3:09 pm EST
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I started getting excessive phone calls from nco, a collection agency, followed by several letters. Eventually I got some letters in the mail from nco, indicating that they were attempting to collect on belhaf of 1 & 1 internet. I contacted 1 & 1 and was told that in the past I had purchased domains from them (Which is true) , and that it's their policy to...

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7:45 am EST
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I signed up with them around 6 months ago because I thought they would be a perfect fit for me having no html experience. I quickly found out their site builder is extremely limited and that you had to pay extra too add your own stuff to the site. (Like html snippets that I did manage to create) Well the price would have been more expensive than Geocitie...

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I have been with 1and1.com for a couple of years. I have purchased many domain names. They recently contacted me to advise their rates have gone up. I told them I will be transferring to GoDaddy any domains I want to keep and letting any I no longer want, expire. I also advised numerous times to STOP automatically renewing domain names and that I do not...

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12:24 pm EDT
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After signing up for a website w/www.1and1.com, I saw right away I did not like it and I cancelled in less than 24hrs w/o building or publishing a site (They have a 90 day money back guarantee). At first they acknowledged cancellation, then about a week later I got an email saying they tried to charge my credit card and it was denied (I stopped my card from...

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4:22 am EDT

1&1 Ionos bad service, bad cust services

Just to drop some lines here against this 1and1.com company. They are the worse company you can get for your business. If you are planning to get a domain or hosting or something related, please do yourself a favor do not do it!

1and1.com sucks big time they are the worse in the industry... No even bbb wants them.

1and1.com is a rip-off company. Just read others bad comments about them on line.

I have the worse experience getting a domain w/them.

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12:02 am EDT

1&1 Ionos cancellation and refund policies

Well I have read a few of the threads here bashing 1&1, and have just had my own problems with them culminating to today. If you are thinking of purchasing from 1&1 don't do it! In the fall of 2007, a friend and I where going to start a small local website. We found 1&1 which offered cheap hosting with all of the server specs that we needed. I purchased 6 months of hosting from them using my cc. Unfortunately our website did not last any longer than a few months, and by the time those 6 months where up I no longer needed the hosting. Thinking that the host would simply expire (Unless I authorized another payment) I just let it go, only to see a charge for another $29.95 on my bank statement.

I called them, and was sent to http://cancel.1and1.com (A url that is suspiciously absent from their website) and followed the instructions to cancel the account. I requested that the site be canceled at the next billing date (Figured I could use it as a development server or something since I had already paid for it).

In january of 2008 (1/22/2008 to be exact) I received yet another charge from them! I called again explaining my situation, and said I had tried to use the online cancellation form but apparently the account was not canceled. The customer support representative requested information from me, and verified that he had personally canceled the account and that I would be receiving a full refund. I was satisfied (At the time) and rather naively forgot about the whole ordeal.

Today (July 22, 2008) I received another charge for another 6 months of hosting. Keep in mind I haven't used this account since january... I requested a refund for january - july (As I didn't want, nor did I use this account). I was told my name wasn't on file and therefore I couldn't cancel it. Despite the fact that I was told the account was canceled twice, and I had the credit card information, billing address, and security questions (Among other things) to prove I was the owner of the account.

One representative in particular even yelled at me, and basically told me I was incompetent. So I asked to speak to her supervisor. Her supervisor wasn't any more helpful and he told me: "i will not be canceling your account and I will not be giving you a refund. I'm not continuing this conversation" and hung up on me. I have filed a credit dispute with my bank, and had to change my credit card number to prevent them from charging me again. I also filed a complaint with the bbb (Not surprisingly they have an 'unsatisfactory' rating there) , the federal trades commission, and sent a letter to the attorney general.

Now i'm waiting for my collections letter... As so many of you have received before. Absolutely ridiculous and unacceptable. No other hosting company has ever come close to being this much of a hassle!

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Ted Itzov
US
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Mar 15, 2022 11:37 pm EDT

If your domain name expired, and you are waiting for it to be available to the general public, you would be better off to keep checking with your original host. If 1and1.com says your domain name is available, and your original host says it is not, you better not go with 1and1. Apparently, the 1and1 people have an agenda to mooch off of those who are seeking to get their expired domain name back.

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Aneesh Joseph
US
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Feb 08, 2016 7:27 pm EST

I have may bitter experience with them. They don't care Support emails and the delay from their side is horrible. If you send a support email, don't expect a reply in 48 hours. I ordered for a VPS in 06th Feb and it has not been delivered yet ( 09 the Feb ). I requested cancellation and waiting for refund. They did not answer my email that I sent them on 06th Feb.

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guduru
Miami, US
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Feb 04, 2011 6:48 am EST

they did same to me. Im no way paying to third party.

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quickchilli
west molesey, GB
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Mar 25, 2010 12:10 pm EDT

1and1 scam you, when you want to leave. Even when you think you have cancelled they then send you a bill saying that they have given the bill to someone else to collect and double the price. If your with 1and1 and you want to leeve you need to fill out a form and then confirm then, confirm again, then call and cancel to then find your passed there allowed date for cancelling to then find that now your account is with a collector who charges for calling them and keeps you on hold for ever, to then tell you to please hold longer.
Rubbish

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bob3660
Discovery Bay, US
Send a message
Dec 15, 2009 2:18 pm EST

I signed-up for 1&1 a while back since it had a LOT of bells & whistles which sounded appealing, especially for the cost-per-month.

After signing-up, there was a glitch in their system which caused me not to be able to even access my dashboard in order to build my website. I tried and tried for 7 - 8 days to get this resolved and to no avail.

As such, at the end of that 7 - 8 day period I emailed them canceling my business relationship and asking for a refund. They offered me a prorated refund rather than a full refund even though I was never able to utilize their services. Okay...a prorated refund was credited to my Pay Pal account within a few days. No problem.

A few weeks later, I get an email from 1&1 informing me that they're going to bill my Pay Pal account for $29.97 within a couple of days as per the contract agreement. I wrote them back asking WHY I was being billed for a service which I'm not only NOT receiving since I was unable to build a web site to begin with due to a glitch on their part, and also because I had received a prorated refund in the past, which invalidated and put an end to the contract!

They wrote me back telling me that my account had NOT be canceled and that their records indicated that I had NOT received a refund of any kind. My Pay Pal account reflects that I did, in-fact, receive a refund from 1&1, so these folks don't even know what they're talking about.

Their accounting system is all messed-up; one hand doesn't know what the other hand is doing, and they refuse to accept responsibility or be accountable for anything. My dealings with them have been like entering the Twilight Zone, and I would not recommend their services to ANYONE!

A company which I WILL recommend however, is "Intuit.com." Their site is extremely user-friendly; they have a multitude of ready-made templates if you want to utilize them, their costs are extremely reasonable, and their customer support on all levels has proven to be superior over that of 1&1 and many other hosting companies which I've dealt with over the past year or so.

It's NOT my agenda to pimp another company nor to promote my web site on this board, but I believe it's appropriate to share "what works" with others who have encountered issues with 1&1 just as I have. Though my website is simple and it serves my needs, you're welcome to view it, primarily for the purpose of viewing one of the many templates they have to offer. http://www.bobmcdowell.org/

I hope everyone gets their problems resolved, and continues to bring to the attention of others about web hosting companies which are not consumer-oriented, as well as sharing what they've found to be good and positive! HAPPY HOLIDAYS!

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moorishtours
Falls Church, US
Send a message
Oct 09, 2009 9:59 am EDT

I am going through the same thing. In fact, they purposely deleted a domain that I wanted to keep since I had a website starter attached to it. This started happening when I removed the authomatic renewal from my account so I can start transfering my domains to another registrar as they come for renewal. Unfortunately for me it did not even get to that stage. What's more, when I called the customer service, he wrongly informed me that I CAN REMOVE AUTOMATIC RENEWAL FROM MY ACCOUNT AND THAT WHEN DOMAINS COME FOR RENEWAL, I WOULD RECEIVE AN EMAIL AT LEAST 30 DAYS PRIOR TO THE RENEWAL DATE. This of course did not happen and I am still fighting with them to reinstate my domains that are still in redemption stage.

ANYONE WITH A SUGGESTION, I WILL VERY MUCH APPRECIATE YOU SHARING IT.

I ADD MY VOICE TO THOSE BEFORE ME AND WARN ANYONE THINKING OF BECOMING A 1AND1 CUSTOMER! RUN AWAY AS FAST AS YOU CAN

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alex2
montreal, CA
Send a message
Oct 04, 2009 3:50 pm EDT

They did the same thing, and I got the collection letter. Since the credit card wasn't mine, I had to pay.
They renewed 10 domain names even though I had explicitly chose to not auto renew.

I was so angry, you can't imagine my disdain towards this "company". 1and1 is the civilised world's version of nigerian scam.

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T
Send a message
Dec 04, 2008 2:42 pm EST

Hey, I read your comment and I am going thru the exact same problem now. I simply have to change my cc number to prevent them from charging my card. This is to much. You cannot imagine my anger.

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1:06 am EDT
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1&1 Ionos horrible company

1 & 1 Internet is a horrible company, but some recourse is possible! Not only am I a very disgruntled customer after they lied to me repeatedly after reselling a name I had registered and paid for with them, but I am an investigative journalist. In the last 8 months, I have written more than 30 articles, interviewed more than 200 people who have been blatantly wronged by 1 & 1 Internet, talked to several consumer groups and interested attorneys, and worked with over 60 radio and TV stations on this story. Everyone has been very interested, and the investigation continues. If you have had an issue with the company, you can do the following make a difference, and get your justice:

1.) File a complaint with the Pennsylvania Attorney General’s office at www.pa.gov, or call the investigator Madelaine Dakour directly at [protected]. They have already received a large number of complaints, and have escalated the investigation, so make sure and contact them.

2.) File a complaint with the Better Business Bureau where they already have a completely unsatisfactory rating by going to www.bbb.org

3.) File a complaint with the Federal Trade Commission at www.ftc.gov

4.) File a complaint with your state consumer advocacy group through the Attorney General’s office or Secretary of State’s office. Indiana’s is www.indianaconsumer.com

5.) Explore your state’s legislative code and find out where they stand on mandatory arbitration clauses. The Federal Arbitration Act has been shot down by state courts if they find the 1 & 1 contract to be “unconscionable” and without “mutuality” as they offer nothing for the consumer. More and more courts are ruling in favour of consumers, especially with terms and conditions that allow for illegal activity. Breach of contract, fair trade laws, fraud, and consumer laws are the tip of the legal iceberg for 1 & 1.

6.) I’m working with station affiliates of each of the major TV networks, and you can help by contacting your local station through the main sites at www.cbs.com, www.nbc.com, www.abc.com, and www.foxnews.com. Contact the investigative reporter, or simply send a news tip to the newsroom and they will follow up. Chances are, they are already aware of the major problems with the company.

7.) Keep meticulous records!

My lawsuit is pending, and I’ve been inundated with law firms wanting to take on the abysmal business practices, or lack thereof, with 1 & 1. The blatant disregard for the consumers has gotten the attention of the legal community, media, and consumers all across the country and by banding together, we can get some justice. You do not have to succumb to their tactics!

Best wishes,

Kelli J. Jack

President
Lines, Inc. Media
8425 Woodfield Crossing Blvd.
Suite #100
Indianapolis, IN 46240
[protected]

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E. Williamson
Elm City, US
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Feb 10, 2013 9:38 am EST

This company sent an invoice on 11/20/13, but the renewal date was 11/18/13. I emailed to cancel on the invoice date, but they replied they would not cancel by email. I then called and they said they could not cancel because I didn't have the password. The account had been set-up by an employee that was no longer working at my company. After several more emails and calls they have turned me over to a collection agency. Stay away from this business and their deceptive billing. Once you sign up, you can't get out !

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elderlyandharrassed
Somewhere, CA
Send a message
Feb 26, 2014 5:40 pm EST

I received a disturbing letter in the mail from NCO Financial Services Inc as well and they are saying I owe them because of 1 & 1 Internet -------- I don't even HAVE internet. I am an elderly lady - and they don't have my name or address totally correct - but it is still alarming and I am very upset.
They should be stopped and charged for this harrassing behaviour.

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Jerry4711
Gun Barrel City, US
Send a message
Jan 08, 2014 10:13 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I had bought several domain names with 1&1 and with each I ticked the box for non-renewal after the one year expiration date. Yet 1&1 has taken it upon themselves to renew those domain names without authorization by me. I never place a renewal order because I often buy the names for possible websites, and if it doesn't happen in the years time, then like other registries I've been with I'd get a notice asking me if I want to renew and if I don't respond then it automatically expires.

Yet 1&1 has illegally authorized the renewals and then they demand money for what they have done illegally. Bring it on 1&1 send me to collections so I can start a class action suit. Please do it - I'm retired and got nothing better to do and I will enjoy suing you and getting compensation. See you in court - anyone want to join me?

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duncancl
Blue Ridge, US
Send a message
Aug 21, 2011 6:54 am EDT

I used this company for hosting various websites from 2002 to 2006. The service was abysmal and the customer service was a nightmare. Signing up was very easy but leaving was very, very difficult. I lost half of my clients due to slow loading sites, email accounts that didn't work and poor response time to technical problems. I eventually cancelled my multiple accounts and moved all of my websites to another host. Even after leaving 1 and 1 continued to try to charge me and now I have an issue with my credit rating. Two years after leaving I got a letter from a collections company. I paid the balance after 3 weeks of trying to have it removed/contested. Now even though it has been paid the strike is still on my credit report. I didn't owe the money as I had cancelled and received confirmation of cancellation. I also hadn't been using the services yet I was still billed without communicating this with me and without access to the account I was being billed for.

I thought that my experience may have been unique but after reading hundreds of similar posts on websites and blogs I am now convinced that this company is scamming people. I have never taken time to fill out a BBB complaint but this company has motivated me to do something to fight back against us little people. I would love to have this strike removed from my credit but I doubt this will ever happen. My hope is that this company will be sued or shut down to prevent hundreds and thousands of other Americans from going through the Hell that I and others have endured by doing business with 1 and 1 Internet.

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WayUnhappy
Los Angeles, US
Send a message
Nov 26, 2009 7:47 am EST

I am having the same kind of experience with NCO Financial trying to collect from me for services/products I never ordered. Even though it is a relatively small amount of money, I can tell these people are bad people. What can we do to nail these crooks? You can count me in.

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vg411
US
Send a message
Sep 15, 2009 7:00 pm EDT

Dear Kelli,

I agree 100% with what you're written about 1and1.com! I performed several transactions with 1and1 to buy many domain names. I cancelled many of the domains PRIOR to the expiration date of the first year and they STILL charged my credit card! I couldn't stop them from accessing my credit card, so I finally had to enter an old (expired) credit card into the system in order to keep them from accessing my valid card. Little did I know that they retaliated by sending ALL of my transactions to NCO Financial (collections)! I get at least 3-5 calls per day from NCO and they are horrible people! 1and1 offers NO HELP whatsoever!

Do you have any updated good news about your experience with 1and1 or NCO Financial that could give me a blueprint to salvation? NCO has already placed several collection entries on my credit report!

Thank you, in advance, for your kind reply.

Sincerely,
Vince
Vg411@hotmail.com

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1and1Investigator
Jersey City, US
Send a message
May 28, 2009 8:27 am EDT

In my dealings with 1and1 it is obvious that they just don't care about bad customer relations, bad publicity, etc. Their business is undoubtedly based on churn (high turnover of customers with new customers replacing lost customers) and ripping off existing customers by their insane financial policies. I suggest that any would be new customer carefully read the contract they must agree to when signing up with 1and1. Unfortunately I didn't. No one with more than two brain cells would ever knowingly agree to their contract.

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John
Send a message
Jul 15, 2008 12:20 am EDT

I started a website for my school over a year ago. It was for a fund raiser that lasted 2 months. I paid for a year of service. I closed my account to stop from them forcing payments from me.

Now, over a YEAR after the account was closed, I received an email with an invoice.

I emailed them asking why I was getting an invoice, and asking not to charge me, and I received a reply saying

"The invoice that you have received is for the automatic annual renewal
of the domain that was ordered. The domain has been renewed for you for
the next 12 months and is non-refundable as stated in our terms and
conditions."

I do not have the account info to even LOG IN and stop this, I removed the billing agreement from my paypal, but they refuse to give me a refund. I filed a paypal complaint for fraudulent charges. I've never dealt with a more ridiculous company in my life! I'm going to take every measure possible against this corrupt company.

I'm going ot keep getting charged too. They sent a collection agency on someone after they closed their credit card after 4 years of recieving unwanted payments. They don't back down. This is so stupid!

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1&1 Ionos bad dedicated servers

We have 2 dedicated servers with 1and1, and one of our partners also has a server with them. We had trouble with 1and1 in the past and now our partner has had the same thing happen to them.

Although 1and1 "claims" 99.9% uptime, their tech support and response time is PATHETIC for a company of their size. We had a case where one of our servers was off line do to a Microsoft update installation. We were unable to access it with Remote Desktop. At first, trying to call the tech support phone number (the only way to get support because they have no online ticketing system) yielded no answer! The phone just rang and rang. After several hours I finally got through.

After dealing with the agent for about 30 minutes, he finally "escalated to the datacenter techs". They were to "send me an email when it was back online".

5 hours later and 10 more phone calls we still had absolutely no answer. We were not allowed to talk to the datacenter techs directly, and the agent said we would be back online within 24 hours!

Eventually I was able to resolve the problem myself by shelling in and terminating the installation that was running and preventing access to Remote Desktop. And I NEVER got any response from 1and1 afterwards.

A similar thing happened to us again about a month later in which we were offline due to a "technical problem" in their datacenter and again we had absolutely no response for hours from them. After almost 6 hours wer came back online.

Now our partner has been offline for almost 24 hours due to a "switch problem in their rack". They again get no answer from 1and1 other than "you need to wait until the techs contact you". (Which they never do!)

This has nearly caused our business to lose all our customers, as they depend on 99.9% uptime. Any more than 30 minutes offline really effects our customers. If your service is like ours, be aware that if you ever have a major problem with 1and1 and don't have a backup in another datacenter, you may be in SERIOUS trouble,

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cory waldron
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Sep 14, 2008 10:49 am EDT

I have an internet marketing business online and went to check my site the other day...no website online, so i checked my domain name which is also through 1and1, my domain names are all gone...I called their oh so helpful tech support, she says it appears your domain names were set to "turn off auto renewal" and they have recently expired. I said why would i turn off the renewal for my business domain names, I never did it. She says, well it wasnt us and you can pay us $40 US to get it back...but it'll take 5 or 6 days to do so. Well i got on the phone with the supervisor, he was worse than the tech support. I said I have many domains and hosting with you for many web clients, please waive the $40 fee that wasn't my doing in the 1st place, and told him i would be taking my business and my clients business elsewhere...he did NOT give a damn, said "go ahead, do whatever you want".

I'll be SO happy to find another hosting and domain business that actually appreciates their clients and customers.
I would NOT recommend 1and1 to anyone, i've been with them for years will be moving asap!

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Lou
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Aug 06, 2008 6:01 pm EDT

1and1.com has been one of the worst hosting companies I've worked with. I'm going to stick with godaddy.com

1and1 has the worst tech support, and their customer service was unbelievable.

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chris
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Jun 16, 2008 7:18 am EDT

1and1.com - STAY AWAY! my exchange accounts have been offline for almost 4 DAYS NOW! i will be moving to a different company very soon!

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Chris O
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Jun 14, 2008 8:37 pm EDT

I am in the process of cancelling my business pkg with 1and1. We'll see how long it takes. 1and1 can claim my sites are up 99.9% of the time because they are visible to the world, but the continual "internal server errors" sabotaged me.

I'm not a major geek so there was nothing fancy - features 1and1 provided, so they should have been compatible. Each HTTP 500 error meant photo galleries disappeared and with them contact and registration forms. There isn't a good time for that to happen, certainly not a good thing to happen Every Day.

Of course I couldn't edit the site at those times or download data from the forms. These episodes might be for a day or for 30 minutes - totally random. The last time I reported it their answer was they couldn't find anything wrong. I was instructed to wait until it happened three more times and provide specific information. ... the same information I'd been reporting.

There's no point reliving the service aspect. When it becomes unusual to go 24 hours without a problem it's time to move on.

Chris O

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12:00 am EST
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This review was chosen algorithmically as the most valued customer feedback.

Today my website’s is down because 1and1 internet disabled the website’s admin control panel since they failed to charge my credit card for the monthly hosting fee which is around $7. They did that without my notice, they did not even give me email notice. Suddenly, my website is completely down and I had no idea, but I can only called 1and1 internet...

Read full review of 1&1 Ionos and 8 comments
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12:00 am EDT

1&1 Ionos scamming customers for web hosting!

1and1.com is a uk web hosting company. When you become their member and then decide to cancel hosting, they will not refund the difference as per their agreement.

Do not use 1and1.com hosting service, you are better off with another company which I switched to hostgator.com 1and1.com will not allow you transfer domains either. This company now also in the usa is a really bad customer service for hosting and internet service.

Biggest rip off for hosting service. Web hosting services and domain name registration rip off!

Read full review of 1&1 Ionos and 8 comments
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jAkron
Killeen, US
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Sep 03, 2023 1:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Account is in risk of complete loss of data due to errors in the 1and1 system.

The File Recovery option has been uppdating for over 48 hours.

1and1 acknowledges the error but doesnt offer a solution.

7 businesses and ranked Google sites are effected

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thief-zapper
Hillsboro, US
Send a message
Apr 09, 2009 12:32 pm EDT

changed:
1000-top-internet-###-of-the-earth-godaddy-1and1.com

To:
http://1000-top-internet-thieves-and-###-of-the-earth.info

DIRECTORY of online THIEVES.

"We" need to divert $1, 000 of business from these thieves for every dollar 'they' STEAL' from "Us."

The worst domain name registrars (1and1.com, godaddy.com domaincentral.com etc.) will be listed in this directory.

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joe
Send a message
May 16, 2008 7:48 am EDT

these thieves kept renewing mu URLs even after I canceled them, wouldn't allow me to transfer them.

after I changed my bank account they blocked access to my 100+ URLs.

taking these ### to court!

godaddy.com are no better, freaking thieves!

1000-top-internet-###-of-the-earth-godaddy-1and1.com

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john
Send a message
Mar 02, 2008 8:18 pm EST

Absolute thieves on earth. 1and1.com. I just believed them coz microsoft had given them a GOLD PARTNER certificate.

I bought a ms beginner package couple months ago. It took 10 days for them to register the domain , which was in the mean time i was pissed off and told them not to register the account.

And immediately after they charged my credit card, I cancelled my account, but they did not refund my money yet.

when i asked for my refund, they said that my account is a fraud account and they cannot refund my money. And they are not issuing any cancellation order as well. Their 90 day back gaurantee is a hoax.

Please donot go to 1and1.com and rip yourself.

There are other plenty of moderate hosting companies, though their servers are down for few minutes, they provide honest service, refund your money immediately without hassle.

Do not believe any hosting company who give only e-mail support or phone support. It is hoax to prolong your issue and eventually endup with "Your days are over, just get lost"

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NoSpam
Pompano Beach, US
Send a message
Feb 13, 2008 6:26 am EST

Agreed, 1and1 has the worst customer service ever. The card I had on file had expired and they made no attempt to contact me via mail or phone. I was a long time customer and simply had a credit card expire, they treated me very, very poorly. Once I have my account corrected I'm moving all of my domains somewhere else, even if it cost me double per domain. Their customer service is the worst I have ever encountered and their apathy about their poor service is the most infuriating part.

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Marc Anthony Flores
Send a message
Feb 06, 2008 10:53 am EST

Your attitude towards Complaint -Agree 100%

These ###-of-the-earth are outright THIEVES!

They froze my account and hijacked my URLs ( (75).

I just registered: 1000-top-internet-###-of-the-earth-godaddy-1and1.com

I will configure a forum/complaint-type website here in the near future.

I'm taking the scums 1and1.com to a California small claims court. In most states YOU have to file a claim in their state, NOT in Californis, THX God!

Theck-out my above mentioned website soon.

http://idioticexcuses.com/

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Paul Mason
Send a message
Jul 09, 2007 5:55 am EDT

I canceled my account also and also informed them of an email change because of the amount spam I was receiving in my email box. 1&1 customer do not listen. Avoid this service at all costs.

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r0dn3y
Send a message
Jun 28, 2007 10:52 pm EDT

I also used 1and1. I canceled my account, and for the next three years, they continued to charge my credit for hosting I wasn't using or signed up for.

Despite emailing them, and calling them on the phone, each of the three years (and always being told my account had been canceled and they didn't have my info anymore)... I finally had to call the fraud department of my credit card, to get them to stop trying to charge me for services long since canceled.

They provide lousy hosting, frequent down times, ZERO customer service... then, they defraud you.
NEVER use this company!

Overview of 1&1 Ionos complaint handling

1&1 Ionos reviews first appeared on Complaints Board on Mar 26, 2007. The latest review Has Ionos become the Internet Police? was posted on Aug 29, 2024. The latest complaint 1and1.com worst web hosting service was resolved on Sep 17, 2014. 1&1 Ionos has an average consumer rating of 3 stars from 132 reviews. 1&1 Ionos has resolved 54 complaints.
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  1. 1&1 Ionos Contacts

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    +1 (484) 254-5555
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    +1 (267) 481-7982
    +1 (267) 481-7982
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  3. 1&1 Ionos emails
  4. 1&1 Ionos address
    Elgendorfer Str. 57, Montabaur, 56410, Germany
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  6. Michael
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    Jun 30, 2025
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