1-800 Contacts
reviews and complaints

As a potential customer considering 1-800 Contacts, I must highlight the mixed experiences shared by customers. While some users have praised the quick and helpful customer service, others have faced significant challenges. Issues such as delays in delivery, incorrect prescriptions, and difficulties with the online ordering process have been reported. It's important to approach your purchase with caution and perhaps consider alternative options based on the diverse feedback provided by customers.

My optometrist did not carry colored contacts in the color I wanted in my prescription so she recommended me to order them online. I wasn't sure which company to order my Air Optix Color off of since this will be my first time getting colored contacts. I decided to go with 1800Contacts and hope that my experience with them will be good. I emailed them my Rx the night I placed my order. Since my prescription was written as "Air Optix Aqua", they email me back letting me know that they have to get in touch with my doctor if it's okay with the colored contacts that I ordered. Their customer service was awesome! Quick reply, very informative and my order came in a week later. I would definitely order more in the future. So happy!

Everyone I spoke to was absolutely amazing, but Deena is truly the most caring, patient, sincere, compassionate and helpful rep I've ever had the good fortune to meet! She went above and beyond to make sure that I received my order, and due to complications of my bank charging me two times, she had a conference call with them, wrote a verification of my actual order and followed through in every capacity. Because the bank had still not corrected their error and the countless calls to the bank and1800Contacts, Deena offered me my order for free! I've been a loyal, satisfied customer for years, but they now have my business for life! Thank you 1800Contacts, for being an honest, trustworthy, caring company, and Deena, thank you for being you!
Jennifer

This was my first time ordering from 1800Contacts, and I must say I am very impressed. Their regular price was cheaper than ordering from my Dr. However, I had a coupon for $40 off for a year supply (4 boxes) ordered standard shipping which was free. With a 7 day ETA. They shipped same the same day I ordered and I had them in 4 days. On the day I received my contacts, I was doing some internet pricing, and found my brand cheaper from a different competitor. I called 1800Contacts per there price match guarantee. The friendly associate found the price on the competitors price on the website and issued a refund plus 2% saving me $80 more dollars. I will differently use them again for the purchase of my contacts, and recommend them to all my friends and coworkers.

I am so happy that I found this website to review websites. I love to review businesses especially like giving great reviews when founded.

This company 1800contacts.com is great. I have used them for 10 years and will use them forever. It's convenient and fast to get your order. I always get my contacts fast. My orders always come several days faster than what I expect. I actually had a problem with my last order and the wrong script was sent, I contacted them and they shipped my new order super fast so I could get the new contacts so I could see. They paid for the shipping back of the other contacts and refunded my credit card for the inconvenience, even the box that I opened and used one pair out of. Everyone was quick to reply to my emails and had a great response and took full responsibility and made everything better.

This company is so awesome! I went to America's Best in Williamsburg, Va to get my eye exam but contacts were cheaper at 1800contact. I had a first prescription from the day of my exam but then I had two more from the follow ups, to make sure I pick the right one. I decided to get the very first one, I was very specific about it but the associate gave the Dr the wrong one to sign so he was out of the office for a few days and I had to wait for him to sign the right one. Well he again signed the wrong one (2nd follow up) but I didn't realize that until my contacts came in the mail and I couldn't see anything with them on. Thanks to Jessie, who has been my life savior, who helped me so much taking all my worries away and who had to clean up the mess America's Best made, I'm now feeling better. America's best didn't want to help me in any ways, I asked for a follow up to make sure I was getting the right prescription but they refused to do it. Amanda, the manager, told me the doctor finalized me and they would not be any more follow ups or trials, she was rude and wasn't trying to help me at all. Thank you 1-800 contacts for being such a helpful company! And thank you again Jessie for such a great customer service.

Have you EVER had a great experience on a customer service call with ANY company? NO

I just did, and I am shocked. I got an eye exam 6 months ago, and I needed more contacts, so I called my eye doctor's office and got a price per box. $44.99... Great price. But I had a background ordering from 1-800-CONTACTS in the past, and knew they had a price match, so I called.

I got THE BEST EVER, (seriously not kidding) customer service professional on the phone, Brenna. I challenged her with the price match. No problem. I challenged her with the old contacts I had previously ordered from them, and she gave me the exact price refund to return the old stock I had, with prepaid return postage. I was calculating the cost in my head, and she kept up with me on why my calculation was a bit off due to my ordering the over stock in higher quantities, thus the lower price return. And she got me the whole way! No one can ever follow my train of thought! LOL

IMPRESSIVE! If you wear contacts, call them. The customer service is unbelievable! Thanks Brenna!

(Oh, and I did call the supervisor to let him know, and wrote an email to the CEO and VP of customer service to let them know that she should get off the phone and be the regional training manager, if she is not already)

I had never ordered contacts online before but took a chance at 1800 contacts to save $90 on a year supply plus free shipping. I didn't put in all the info needed and the RX pic didn't upload correctly. They called and sent several emails trying to inform me that they needed more info but I didn't check my voicemail or email until several days later when I finally did check on the status of my order. I saw it was cancelled so I called them at 10:30 pm on a Friday night to find out why. I had no wait time and a helpful customer service rep answered. She walked me through all the steps of getting my RX to them and my order processed. 15 minutes later she called me back to let me know that everything with the order went through perfectly and the order was processed and shipped with a free upgrade to overnight delivery. I got my contacts the very next day, less than 24 hours after calling them. They also included a free contact lens case that I wasn't expecting. I will be using them again in the future. I would suggest if you've never ordered contacts online, have any questions or issues about your order after placing it, or if you want to check on the status, give them a call. They were very helpful and I'm very pleased. The original estimated date of delivery was 7-10 business days. Even with the issue I had, from start to finish, I had my contacts in 7 days.

Hoping to get my complaint resolved! Was told my bill would be 100 to get a 2600.00 month bill!

THE VERY BEST. They are so fast, efficient, and friendly! The customer service is next level. Will ***% order through them again and again.

They are great! They just gained a lifetime customer! They lowered the price of my *** so that I could afford to get them and they have excellent customer service!

My first order went missing (shipped via UPS with no signature, could have been a porch pirate?). I messaged 1800contacts through the online chat and they sent a free replacement order (with signature required), which arrived the next day.

I have been ordering from them for a couple of years, and *alwayshave had stellar top notch service. They have gone above & beyond when needed to expedite orders, etc. All my interactions with their *** staff has been very professional.

I needed to return unused contacts because my daughter's prescription had changed. Spoke with *** she was very helpful and knowledgeable, she even gave suggestions on how to save money on my order. She made the process seamless. I hope returning the unused contacts goes just as smooth.

Very helpful to me as a new customer. Prompt responses at 8:45 at night. Helped me verify my prescription was correct and on top of that, I was given FREE 1 day shipping as a thank you for going with them to order my contacts as a first time customer! Definitely, ***% recommend this to anyone who wears contacts!

What was quickly turning into a frustrating ordeal, was quickly resolved thanks to one person. *** was incredibly helpful, and truly worked toward finding a solution. She kept me informed through each phase of the process. It's nice to work with someone who genuinely wants to help. If not already, she needs to be placed in a management position as soon as possible. Thank you again, *** -

I ordered my contacts this morning and needed to amend something. I called customer service and was immediately connected to a representative, no button prompts or anything. She was very polite and helpful. I was on the phone for 6 minutes and in that time got my prescription info updated and 2 hours later got the confirmation that they had shipped out for next day delivery. I couldn't be happier with my experience, especially with my 20% off for first time customers.

Originally my first experience went very poorly. But the customer service was amazing! I had not received my initial order in a timely manor, so I was given a replacement pair that was express shipped so that it would arrive by the time I needed. If you have any problems at all, they find solutions and make sure you’re satisfied with the contacts. After how they’ve handled my order, I will be ordering from them again because I know they’ll help if I run into any problems.

i was really, really quite annoyed with the contacts i just got, though no fault on the part of 1800contacts. i just wanted to throw them all away. angrily. i decided i would try and chat with an associate, if anyone was available in the next 3 or 4 hours... ? straightaway, jami was with me. i just had quite possibly the best customer service experience i’ve had in a long time. jami was so patient and understanding, so knowledgeable and helpful. surpassed expectations of good customer service. i am no longer angry with 1800contacts. in fact i quite like them again. i may even reinstall the app. thanks for being you, jami. with renewed faith in humanity, cjr

Contacts has the best customer service I have ever experienced when dealing with a large company of this type. I just went to refill my prescription with them and mistakenly chose the standard 5-7 day delivery instead of the overnight delivery I required. I called their customer service number at 8:30 pm on a week night and was IMMEDIATELY greeted by a friendly and very well spoken woman. When I explained that I needed to alter my delivery method she not only changed it for me but waived the extra delivery fee as a courtesy to me. Interactions like these leave a lasting impression on me as a consumer. They have just guaranteed my business with them for life.

I ordered a pair of contact lenses on ***- contacts. I was assured on the chat line my insurance with superior vision was being applied but both times noticed the total was too high. On the third try I called them and was told that my lenses had already shipped and they could not apply my insurance to the order without me returning the contacts. They also claimed they originally did not apply my insurance because they did an unrequested price match and they could not apply both. Even before I placed my initial order I was very clear I wanted to use my insurance and those chats are supposedly recorded. I was assured in the chats my insurance was being applied by two different reps. I would like my insurance amount refunded to me as I can not use that amount on anything but more contacts this year and I bought a years worth of contacts already. I should not have to go through the inconvenience of returning the lenses and replacing the already difficult to place order (track my chats and my call it took me an entire afternoon to order those lenses. Plus, I would need to wait on my order another 5-7 days after you receive and process my return. Also, I was originally going to get free shipping, and the representative on the phone charged me for shipping without informing me. So I also paid another ***. Ive been a customer of *** for over a decade; Ive never experienced such deceptive practices until now. I would like my insurance amount refunded and my shipping fees to my credit card used to purchase the lenses.

After breaking my glasses late Friday night, I found 1800 Contacts and went through the ordering process, which cost me more than normal because it was out of network for both of my insurances, but the delivery date was the following Tuesday (the day I'm writing this report) so I paid the extra money to get them as soon as possible. I got an email early on Saturday morning saying that they would be shipping my contacts that day since my prescription was verified. I waited for a tracking number and kept checking my emails and by today, I sent in a message to support to see what was going on. I was then advised by an advocate "Mike" who let me know that because my eyesight is bad, it will take 4-6 weeks! He refunded me my shipping and $30, which felt like a drop in the ocean since I could have been paying significantly less than that anyway. After asking for a supervisor, this agent ended the chat without responding! I called back to get in contact with a supervisor and spoke with an agent who didnt seem to care about the issue and offered the same, then took forever on hold to then come back and tell me a supervisor would email me. When the supervisor emailed me, she blamed the agent ending my chat on a "power outage" and explained that nothing else could be done because I was given an automatic new customer discount as well as the refund, even though I still paid $100+ extra because of their fake shipping and delivery promises. I'm extremely upset because I have been expecting my problem to be resolved today since I was told multiple times that they would be delivered TODAY. Now I will have to go without seeing for at least another month.

contacts doesnt stand by their promise. Their customer service is horrible to a point of accusing the customer of fraud! What a shame to deal with this disgusting business. Consumers should know what I endured before buying contacts from them. They have a policy to replace torn/damaged contacts. It's not my problem if 40 contacts out of an order of 180 contacts (2 boxes) were damaged. This is an ongoing issue with the brand but due to allergies my family doctor would like me and my kids to use that specific brand. The reason why I decided to buy from 1800contacts is their replacement policy. After I ordered the replacement, the customer service told me that they won't be replacing the contacts and will be placing a note on my account of suspicious activity for misuse! When I confronted them they said so sorry, we didn't mean to sound rude. RUDE?! They basically accused me of FRAUD without saying the word "fraud"! Good news is that all is on text so I have the whole proof! :) 1800Contacts: If you don't want to replace the contacts you cannot FALSELY advertise that you stand behind the products you sell and will be replacing every damaged contacts. False advertisement is against consumer law. Your happiness, backed by our Gajillion Percent Promise? That's also a lie since I am not happy at all... Then a few days ago a manager *** sends an apology as sorry youre experiencing trouble with your replacement how many would you need? At if that is the only issue. They have defamed me and there is no apology for that. I told them what quantity was damaged and emailed back but 3 days later still no answer from *** or any other manager. I know that this will happen again if I place an order again and need replacements later. *** Contacts make a false promise for financial gain! They are a using it to attract customers and not stand by their word. I want my replacements! And I want a proper apology with the promise that this will never happen to me again!

I ordered a pair of color contacts and the wrong color was sent. I contacted customer service as soon as I realized it was incorrect. They resent the correct color but the prescription was incorrect. The fit was incorrect & I couldn't use them. I was offered a refund on the lenses but asked if it could be a credit to my regular prescription & the agent agreed. I then received a message that my Dr denied the order because my prescription had expired. I called customer service once again & asked for the refund on the lenses that were incorrect. I was refused a refund & told it could only be a credit! The WRONG lenses were sent twice & now I am on the hook for $50 for lenses I was told to throw away. I thought there was a "guarantee" on your products? The agents I spoke to were very short with me & not helpful in the least. I do not want a credit as I will never be ordering from your company again after this experience.

I would really appreciate a reply ASAP.

Olivia King

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I gotta say, I'm not too happy with my experience with 1-800 Contacts. Honestly, if I could give them a big fat zero stars, I totally would. This company has been a real pain in my behind, and I really regret buying from them. I mean, come on, it shouldn't be this hard to get a refund for something that I returned. Most companies automatically issue a refund once they receive the product back, but not these guys. Nope, I had to email them and ask what was going on with my refund because it had been a whole month and the tracking showed that they had received it.

Finally, after I reached out to them, they emailed me back saying that they had received my package three weeks ago and that they would start the refund process now. Like, seriously? Why didn't anyone contact me to let me know that they had received it? And why did I have to get in touch with them to get my refund? It should have happened automatically, right? But no, here I am, almost two months later, still waiting for my refund. And let me tell you, contacts ain't cheap.

But wait, it gets even better. They told me that they only received one of my boxes back, even though I was sent the wrong prescription and couldn't even use the contacts. Like, what the heck? Why would I keep one of the boxes for myself if I couldn't even use it? That makes absolutely no sense.

Overall, I'm really disappointed with my experience with 1-800 Contacts. I wouldn't recommend them to anyone, and I definitely won't be buying from them again.

So, I was on the hunt for some contact lenses and stumbled upon 1-800 Contacts. They were boasting about having the best prices, so I decided to give them a try. I entered all my information and was able to view my cart, which showed the price along with some discounts. I thought to myself, "This is great!" and proceeded to checkout. However, once I hit that button, the prices disappeared. I was left scratching my head, wondering what was going on.

I entered my insurance benefits, which they accepted, and then proceeded to enter my credit card information. I had done the math and figured out what my total should be, but to my surprise, the price increased by a whopping $80+. I recalculated, but still couldn't figure out what was going on. That's when I decided to reach out to their online chat support.

After a few minutes of chatting, they dropped a bombshell on me. Apparently, if you use your insurance, the discounts do not apply, and you're not even eligible for the rebates. What the heck?! Nowhere in the checkout process did they mention this. It felt like a scam to me. They were hiding the prices during the checkout process, so I had no idea what they were charging me until I hit that submit button.

If they hadn't already applied my insurance, I would have cancelled the order. But we all know how difficult it is to get our benefits back once they're gone. I will never order from this company again, and I urge you to watch out if you're considering them. Don't fall for their "best prices" marketing ploy. It's just a way to lure you in, and then they hit you with hidden fees and charges. Stay away from 1-800 Contacts!

The people who work at 1-800 Contacts are all about making sales. It really depends on who you talk to when you call them. Some of them will give you free overnight shipping, while others won't. Some will give you a great price, while others won't. It's like going to a used car lot, and it can be a lot of work unless you want to pay their overpriced rates. They charge too much unless you can find a discount somewhere else, and then they will match the price. It can take a long time to order contact lenses because you have to negotiate with them.

The last time I called, the person I spoke to told me that I couldn't find better prices on Google because they were too cheap. They said I had to search in incognito mode to find the higher prices. However, just a month ago, I ordered from them and they matched the price I found on Google. It really depends on the agent you get and whether they are willing to give up some of their commission to give you a better deal. Sometimes, I get really excellent agents, but it's really just luck of the draw.

I usually run out of time when I call them, and I don't really recommend them. I'm going to start ordering from somewhere else because I always feel like they are trying to take advantage of me. Their policies should be consistent, but they aren't. It's frustrating to deal with them, and I think there are better options out there.

I recently had an experience with 1-800 Contacts (1800contacts.com) that left me feeling frustrated and disappointed. I needed to order a 6-month supply of contacts and decided to give this company a try. I entered my prescription information manually and listed my eye doctor, but then the app required me to take an online eye exam through them. I was hesitant, but I went ahead and completed the exam.

After I paid $208 for my order, I received a notification that there were technical issues with my exam and I needed to retake it. I did so, but then I received another notification that my order had been cancelled altogether. I was confused and frustrated, so I called customer service to try to resolve the issue.

The man I spoke with on the phone was not helpful at all. He told me that contacts are regulated and they can't just sell them to anyone. He said my money would be returned in 7-10 business days. I called back and spoke with a woman who suggested I reorder and it should work this time. I explained that they had already taken my money and asked if she could fix it on her end, but she told me it was my bank's problem.

I was extremely disappointed with the customer service I received from 1-800 Contacts. The representatives I spoke with were rude and unhelpful. The glitchy eye exam requirement was frustrating, and I felt like I wasted my time and money. I usually order my contacts from Walmart's vision center online, and I deeply regret trying this company out.

In my opinion, any positive reviews of this company are 100% fake. I feel like I was scammed and I would not recommend 1-800 Contacts to anyone.

I gotta say, I'm not one to write reviews but I just gotta warn y'all about 1-800 Contacts. If you or anyone you know uses 'em, you might wanna think twice. I got some contacts from 'em and boy oh boy, were they expired! I didn't even realize it until I had used three sets and my eyes were dry as a bone. And let me tell ya, those contacts were the source of some nasty migraines. I thought maybe it was my solution, but even after buying more, I was still having issues. That's when I checked the boxes and saw that they had expired way back in May, and I got 'em in November! Can you believe it?

So, I figured, okay, maybe it was just a fluke. Maybe this never happens to 'em. So I trusted 'em again and asked for new contacts. But guess what? They sent the box to my old address, even though I told 'em not to. And when I finally got the contacts, they were expired AGAIN! And get this, they even asked for the first expired pairs back that I didn't even use. And if I didn't send 'em back, they were gonna charge me for it! Can you believe that? They charge for expired contacts! And why would they even want 'em back?

Look, I know this might not seem like a big deal to some people, but my vision is super important to me. I shouldn't have to worry about whether or not what I'm putting in my eye is gonna make me go blind or something. So, if you're thinking about using 1-800 Contacts, I'd say think again.

I recently made a purchase from 1800 contacts, ordering a 6 month supply of contacts. The website clearly stated that my contacts and prescription were in stock and ready to ship the same day. I was thrilled to receive a notification just 30 minutes later that my contacts would be shipped out that day. I decided to pay an extra $20.00 to get them delivered the next day.

However, after waiting for 5 days, I still hadn't received my contacts. I decided to call customer service to inquire about the delay. To my surprise, I was informed that the contacts were 'out of stock' and that 1-800 contacts would receive them in 5-7 days. I was disappointed, but I decided to wait.

After the 5-7 days had passed, I contacted them again to check on the status of my order. This time, I was informed that the contacts were on back order and would not be available until the 25th. I explained to them that I would be out of town and needed the contacts before I left. Their response was, 'we can mail them to you'. I was skeptical about this, as I live in the mountains where there is no mailbox. However, I decided to trust them and gave them my vacation address.

Unfortunately, 1-800 contacts was unable to get the contacts to my home address. I was frustrated and disappointed with their service. I requested a full refund, but was told that it would take 30 days before I received it. This was unacceptable, as it didn't take 1-800 contacts 30 days to take my money.

Overall, I was extremely dissatisfied with my experience with 1-800 contacts. I will never do business with them again. If you are considering purchasing from them, I would suggest documenting everything on email and being prepared for delays and poor customer service.

I just wanted to share my experience with 1-800 Contacts. I recently placed an order for contacts so I could have them for my upcoming vacation. However, when my order arrived, I noticed that it was not what I had ordered. I received a different type of contact lens that I did not want or need.

When I contacted customer service, they accused me of not ordering what I wanted and refused to correct the mistake. I was shocked and frustrated because I had a confirmation email that clearly showed what I had ordered. To make matters worse, they tried to upsell me on the wrong contacts for a full year, which was not what I wanted.

To add insult to injury, they told me that the correct contacts would take two weeks to arrive, which was way too late for my vacation. I had ordered my contacts a month in advance to ensure that I had them in time, but now I was stuck without any contacts or forced to use the overpriced and low-quality contacts they sent me.

I have been wearing contacts for over 20 years, and I know the difference between good and bad quality contacts. The ones they sent me were garbage, and I was extremely disappointed.

To make matters worse, I now have to wait 2-4 weeks for a refund for items that I did not even purchase. It is unacceptable for a company to make a mistake and then try to blame the customer for it.

I have always admired 1-800 Contacts for their excellent customer service and quick response time. However, this experience has left a bad taste in my mouth. There is no excuse for this lack of customer service, and they need to do better.

In conclusion, I would not recommend 1-800 Contacts based on my recent experience. While they may have been great in the past, their lack of accountability and poor customer service have left me feeling frustrated and disappointed.

I recently tried to purchase an annual supply of contacts from 1-800 Contacts, and let me tell you, there were so many red flags that I had to cancel my order.

First of all, they claim to price match, but it's not genuine. They'll take the highest price listed on a competitor's website before any discounts or promotions are applied. And get this, their method is to put the browser on private and then look at the price on the competitor's page. How absurd is that? They mislead you into thinking they'll price match, but in reality, they require you to create an entire account, write up your complete prescription, and then ultimately tell you that 1-800 Contacts offers a better deal.

But that's not all. As a first-time buyer, I was offered a 20% discount, a $70 rebate for an annual supply, and I had eye insurance that would give me a $150 credit for contacts. However, when I tried to use my insurance, they refused to offer the 20% discount and $70 rebate, stating that the savings were too high. Too high? They're still getting the $150 from my insurance! They'll file the claim and get paid, just not through me. It's clear that they're just trying to scam you every chance they get.

I highly recommend that you do not buy from this company. If they're deceitful with every aspect of their initial offers, then they'll be deceitful through every step of the process, including returns, discounts, and quality complaints. Save yourself the trouble and buy elsewhere.

I've been a customer of 1-800-CONTACTS for more than 5 years now, and I must say that they used to be an amazing company to do business with. However, I'm not sure what happened, but there are multiple issues regarding their Receiving Department. Somehow, they are claiming that I have only paid for 4 boxes of contact lenses in the last few years. Insane, right? They then claimed that I was shipped 12 FREE BOXES of contact lenses that were never paid for. What in the heck? How do you think I was given FREE lenses? As if a customer can just order free lenses? Sure.

What happened was TWO separate shipments were Expired Lenses, I mailed them back, and they sent me new lenses. TWICE. Then my prescription changed, and I called to order new lenses. I informed them that from the last few years, of moving around and finding old boxes, I had 9 Boxes of lenses to return, in an EVEN exchange of 9 boxes. I took a picture of all 9 BOXES and sent it to them, I mailed ALL 9 boxes back, and now they are saying that they only received 5 BOXES! WTF. You literally have a picture of what I mailed back, and you're still saying I didn't do it. Talk about the worst customer experience ever. Someone in YOUR RECEIVING DEPARTMENT is probably selling contacts on Craigslist (OR) Ebay, and you're just letting them do it. Because I wouldn't lie about how many stupid contact lens boxes I mailed back. I don't even have time to deal with this like I have been. Anyway, lost a very LOYAL and longtime customer. Customer #***. Not cool guys. Not cool.

I mean, seriously, what kind of company is this? I've been a loyal customer for years, and this is how they treat me? It's just not right. I'm so disappointed in their service. It's like they don't even care about their customers anymore. I don't know what's going on with their Receiving Department, but they need to get their act together. It's not fair to their customers to be treated this way.

I used to recommend 1-800-CONTACTS to all my friends and family, but now I wouldn't even think about it. I don't want anyone else to go through what I've been through. It's just not worth it. I'm so frustrated with this whole situation. I don't even know what to do anymore. All I know is that I won't be doing business with them again. It's just not worth the hassle.

In conclusion, I would not recommend 1-800-CONTACTS to anyone. Their service has gone downhill, and their Receiving Department is a mess. It's just not worth the headache. Save yourself the trouble and find another company to do business with. Trust me, you'll be glad you did.

So, I did my contact lens exam with 1800 contacts. It said I completed the exam but I got an email from a rep named Joshua who said (after I already expressly acknowledged to him that my prescription from my prior contacts exam had gotten way worse and even provided him my current glasses prescription to compare) that it was SO odd how my vision fluctuated, implied I was squinting for the exam to impress my eye doctor, and that I needed to retake the exam. Fine. I retook it. Got no response from Joshua or anyone for the matter.

I emailed Joshua and got no response. Whatever, I gave them leeway. Hey, maybe my scenario is SO foreign to them that they need 48 hours to examine my results instead of the "guaranteed" 24. Emailed Joshua again after 2 days--still no response. Called customer service the next morning (3rd day) just to be told that there's a note in my file that says the exam couldn't be completed.

Like BRO, Joshua, JUST TELL ME your company couldn't pull through so I can make plans to get my contacts prescription and lenses elsewhere. Why would you ghost a paying customer after having received 2 emails inquiring about your overdue guarantee? What a waste of time. And now I will not be able to see clearly for my law school graduation. Even a blanket statement of rejection would've sufficed. Instead, I was left waiting with 0 response that $#*! didn't work out, which was concluded internally 3 days ago, unbeknownst to me.

Thanks, 1800contacts, and thank you in particular, Joshua. Irresponsibility at its finest. I am so disappointed in the service I received from 1800contacts. I was really excited to use their service, but it turned out to be a complete waste of time. I understand that mistakes happen, but the lack of communication and follow-up from their team was unacceptable.

I was left in the dark for days, waiting for a response that never came. It's frustrating to think that I could have been making other arrangements for my contact lenses during this time. And now, I won't be able to see clearly for my law school graduation, which is a huge disappointment.

I hope that 1800contacts can improve their customer service in the future. It's important to keep customers informed and up-to-date on their orders and appointments. I wouldn't recommend this service to anyone based on my experience.

Thank god they didn't blame me for ordering the wrong item because I really didn't. So they said they would send the new contacts instead of the old ones. Ok, that was great. They said the contacts would arrive by Friday.
Friday. Friday evening. Nothing.
On Saturday I called them and asked what happened. So it turned out that they had never shipped the order. Promised to send again.
The week had passed. Nothing again. Same story from representatives and thousand apologies... But no real actions.
Requested the refund, if they are unable to send anything. They agreed, asked me to wait for 8-9 business days. We will see, I guess there will be the same story with the money...

I am never ordering anything from www.1800contacts.com ever again! I never received what I paid for and when I contacted customer service they said that they would check my case and promised to contact me back later. They never bothered to call or email me, so I asked them myself about the status of my order and they said that they need more time to resolve the issues. Issue was never resolved and these people did absolutely nothing to help me! Avoid them at all costs!

I talked to Mike on the phone, and he was very kind and helpful. I'll definitely use them again next time I buy contacts.