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Loadsmart
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Loadsmart
reviews & complaints

Loadsmart Complaints Summary

2 Resolved
0 Unresolved
Our verdict: With Loadsmart's perfect complaints resolution rate, you can expect exemplary service. However, it's beneficial to read beyond the numbers. Explore detailed customer reviews to understand the context behind their success. Familiarize yourself with the full range of services offered by Loadsmart and prepare clear communication for any interactions. Keeping a personal record of your dealings will help you navigate their services effectively and ensure your satisfaction with their performance.
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Loadsmart complaints 2

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Loadsmart We ask for a quote and when they give it to us we asked for it in writing

We ask for a quote and when they give it to us we asked for it in writing. When we get it in writing, we told them to not send the truck because it was too high. However, they send the truck anyway, and we tell them to cancel it. They still bill us for it. The truck was stolen, and the owner called us to tell us not to load it. The representative, ***, was unresponsive. They replied to clean emails and never replied back. Don't do business with Loadsmart. They trick you with a low price and don't send trucks. They leave you waiting, then they send you to another carrier and screw you.

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Loadsmart I had a haul for Loadsmart on Tuesday, February 22, 2022 from Florence, SC to somewhere I can't mention here

I had a haul for Loadsmart on Tuesday, February 22, 2022 from Florence, SC to somewhere I can't mention here. Once in McDoungh, the load was turned down and the broker didn't know what to do, so they asked me to hold on. I waited from Tuesday all the way until Friday, and then I got an email telling me to bring back the load to ***. Once I was back there on Friday, they didn't give me a return number for the product and just said to keep holding on. It wasn't until Monday, February 28th that Loadsmart emailed me asking if I could give the product away, which I ended up doing. But now they don't wanna pay me for just hanging around for 6 whole days stuck with it, along with storage and redelivery fees. *** (the customer) agreed to a compensation of $250 per day for layover and $100 per day for storage, but Loadsmart (the broker) only cut me a check for 3 days. That's only $750 for layover and $300 for storage. They still owe my company for 3 days' worth of work, which comes out to $1,050.

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Is Loadsmart legit?

Our verdict: Loadsmart has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores Loadsmart's position as a benchmark of trust and quality within its industry. Users and clients of Loadsmart can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

Loadsmart earns 100% level of Trustworthiness

Perfect Trust Endorsement: Loadsmart achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Loadsmart. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Loadsmart resolved 100% of 2 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.

Loadsmart has claimed the domain name for loadsmart.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Loadsmart.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Loadsmart website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Loadsmart.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Loadsmart and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Loadsmart.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Loadsmart.

However ComplaintsBoard has detected that:

  • Loadsmart protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Loadsmart. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

Overview of Loadsmart customer experience

Loadsmart, the online trucking marketplace, has received numerous negative reviews from dissatisfied customers. The most common complaints are related to the company's poor communication, delayed deliveries, and unprofessional behavior. Many customers have reported that Loadsmart fails to respond to their inquiries promptly, causing frustration and inconvenience. Furthermore, some customers claim that the company fails to deliver on time, disrupting their businesses and causing them financial losses. Others report instances of poor customer service, including rude and unhelpful staff. Overall, Loadsmart's poor performance and lack of professionalism make it an unreliable choice for anyone looking for quality transportation services.
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Loadsmart contacts

Phone number

+1 (646) 887-6278

Website

www.loadsmart.com

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