Complaints & Reviews

Access Self Storage — Customer service problems

Re; Account 2585 Catford Branch Name. Ike Hanley My account was closed whilst in the process of negotiating...

Access Self Storage — infestation of mice; access self-storage, 107 westmead road, sutton, surrey, sm1 4jd - damage of personal goods

I rented out a lock-up with Access Self-storage in for 2 years due to my house being sold and staying at my...

Access Self Storagecustomer service of kingston upon thames branch

Hi. I've been faithful user of 2 x large units 1330 and 1328). Every month over £750 cost for both units. Due being self employed I have missed few payment via Direct Debit but straight away always made payment via CC. This month while I was on holiday Direct Debit has not been paid again. Unfortunately I came back to UK today and came to settle account, I've have been charged twice £36 of late charges fee (which I didn't know about). Could you please refund those charges from my account as that's too much to pay. I've tried to talk to Manager but lady was not interested even if I threatened with leaving completely to competitors. I understand that maybe T&C have changed but in current climate every penny counts specially when I try to maintain self employment. Peter Heryng

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    • Updated by Peter The Gate · Sep 03, 2019

      Hi. I've been faithful user of 2 x large units 1330 and 1328). Every month over £750 cost for both units. Due being self employed I have missed few payment via Direct Debit but straight away always made payment via CC. This month while I was on holiday Direct Debit has not been paid again. Unfortunately I came back to UK today and came to settle account, I've have been charged twice £36 of late charges fee (which I didn't know about). Could you please refund those charges from my account as that's too much to pay. I've tried to talk to Manager but lady was not interested even if I threatened with leaving completely to competitors. I understand that maybe T&C have changed but in current climate every penny counts specially when I try to maintain self employment. Peter Heryng

    Access Self Storageproduct

    I purchased a waistcoat from Stratford Westfield. The inside label was cut when I purchased it which I did realise as that is not something you would check when buying a product.

    As the size was wrong I went to get a refund but the staff n manager didn't give a refund saying I cut the label even though I had the receipt n was within the 30 day.

    I did not cut the label and would like to request I get a refund.

    If you can let me know how to get a refund.

    [protected]@hotmail.com or [protected]

    product

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      Access Self Storagemanager - gentleman describes himself as manager

      My items were damaged by a gentleman claiming to be manager. He first approached me with sweatpants and a T-shirt so I was confused as to who he was. He asked if I had left stuff in a trolly, still confused I asked why he was asking. That's when he ignored me and walked away. After 30 minutes of trying to find out where my items were and him oddly giving me the silent treatment I finally get my items back after calling customer service and 2 of the items are now broken

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        Access Self StorageCar storage

        I have used your self storage to store my antique car for around two years. I've always used car cover to protect the car from elements. One of the agreement I had with the location manager was to inform me when the cover is blown off so I can come and fix the cover. Four months ago I found out that the hood ornament was stolen and I informed the management and asked for a surveillance record. None was provided, despite the promise by the management. Last Sunday Feb24th I went to check the car and to my horror I found out that:
        1. Two lights were stolen
        2. Front fender was hit by a car with extensive damage
        I contacted the management of the facility and they told me there is nothing thae can do. I'm paying $170 per month. If I left my car in the middle of road probably it'd be more safe!!!
        My Info: Hamid Riazi [protected] [protected]@HOTMAIL.com
        Manager's Info: Dan [protected]
        I rent spot number 116 and

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          Access Self Storage at Kingscross — refund of storage

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          Access Self Storage — deduction of rs 130 from my sbi credit card account ending 3561

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          Meerut

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Access Self Storage Harrow — terrible experience

          I cancelled my contract with Access Self-Storage on 19/03/2009. I received my statement on 20/04/2009 and...