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1-800 Contacts
reviews & complaints
1-800 Contacts
reviews & complaints

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3 complaints
1 resolved 2 unresolved

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1-800 Contacts reviews & complaints

1-800 Contacts complaints 3

Oct 10, 2017

1-800 Contacts - horrible

Thank god they didn't blame me for ordering the wrong item because I really didn't. So they said they would send the new contacts instead of the old ones. Ok, that was great. They said the contacts would arrive by Friday.
Friday. Friday evening. Nothing.
On Saturday I called them and asked what happened. So it turned out that they had never shipped the order. Promised to send again.
The week had passed. Nothing again. Same story from representatives and thousand apologies... But no real actions.
Requested the refund, if they are unable to send anything. They agreed, asked me to wait for 8-9 business days. We will see, I guess there will be the same story with the money...

May 06, 2016

1-800 Contacts - give me my money back!!

I am never ordering anything from www.1800contacts.com ever again! I never received what I paid for and when I contacted customer service they said that they would check my case and promised to...

Read full review
Jan 20, 2009
The complaint has been investigated and resolved to the customer’s satisfaction.

1-800 Contacts - kind service

I talked to Mike on the phone, and he was very kind and helpful. I'll definitely use them again next time I buy contacts.

This is a reputable company, with fast, reliable service. I've used them numerous times in the past and will continue to use them when I can. (Currently, my only complaint is that they do not carry my prescription strength anymore...I've gone too blind!)

I've ordered online several times and my package has already arrived earlier than anticipated and has always been correct.


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1-800 Contacts Company contacts

Phone number

1800 266 8228