011 Communications
reviews and complaints

On 7/15/22 between 2:30-4:00 p.m. at the Maple Tree AT&T store in Willison VT, the male employee identified as manager (overweight with arm tattoos and nose ring) rudely refused to acknowledge or assist me with cellphone hacking/identity theft issue. Issue acknowleged by Samsung that night as very serious breach and secured my cellphone. Samsung stated that the AT&T employee moving information to an SD card and inserting it back into the cellphone did nothing to secure the information. The evidence of security breach shown to the AT&T store manager was dismissed as just notification symbols but subsequently acknowleged by Samsung professionals as serious. Failure of the AT&T store manager to acknowledge the security breach on a brand new cellphone that was purchased and carrier switched from T-Mobile to AT&T due to a prior cellphone security breach reflects gross incompetence and lack of customer service.

Customer service Was very rude and unacceptable profanity was used by the employees, employees don't follow the three step policy policy, they don't follow procedure with how to talk and deal with situations, and last but not least then please do not wear the nametags you ask him for the name tag to get upset and want to tell you that they're not gonna wait on you. With customer service like this I see one more more people go to Royal Farms!

Never take your business to this horrible company!

I made the mistake of switching over to the 011 communications long distance plan, from my slightly higher priced at&t service. The company enticed me with promises (lies) of lower fees and a no-hassle sign-up and cancelation process, which seemed only too good to be true (it was).

For the first few weeks, everything worked just as promised, but once I recieved my second bill, the fun started.

I began to be charged for calls I had never made to some random places I had not even heard of in the united states. I called customer support to complain about this error, and they said they would remove the charges from my bill, place the amount charged as credits for future calls, and promised to "investigate" the issue. Thinking this must be just a minor fluke in the system, I continued my business with them in hopes that it would clear up. It didn't..

Every bill that I recieved from them in the future, contained a few calls that were not made by me. I thought it just must be a faulty system that they were tryng to fix and that as long as I had the lower rates and was given credits for the mismatched calls, it was worth it to stick with the compnay. But then things became a bit complicated.

Not only did I have to call the company after every single bill to notify them that there was an error on it, I had to wait a week while they "investigated" the problem and put credits on my account. They even gave me a "secure code" I should enter while dialing my numbers to make sure no unauthorized access was being made to my phone line. Even after this, the mismatched calls persisted. After a few times of this, I noticed that my bill contained late fee charges. I called the company and they informed me that the charges were made because I was not paying my bill on time. From their point of view, I had to blindly pay my bill on time and worry about the mismatched calls after I handed over my money to them. I became sick of the constant problems and decide to leave the company.

Talk about "no-hassle" cancelation process. It took almost a month to get out of that sinkhole, and the customer service representatives began to be sassy and talk to me as if I was dirt and not a paying customer. Finally I just switched back to at&t which finally terminated my service with them.

I would not recommend this company even to my enemies, so stay clear of this scam company and take your business elsewhere.

This company sucks! They lied to me to get me to sign up, the bill kept getting bigger and bigger, the phone itself was old as the hills, the battery died after literaly 5 minutes of talking and it was a huge pain getting rid of the company after I dutifully paid my two years. If you see this company run the other way... Rant over.

1) monthly bills contained calls I never made. Was told that incoming calls from toll-free numbers get charged to my phone number. This is preposterous! Incoming calls from toll-free numbers are junk calls to begin with. And I get charged for them?!?

2) after being put on hold for 32 minutes, hung up and tried again. The recording while on hold kept on saying if I had any comments, let the agent know. Second time after holding for 15 minutes, finally got agent this time. Made suggestion to her that consider a real human coming on the line at least once even if to ask if caller still wanted to hold, or at least have recording give estimated number of minutes left to hold; when you're put on hold for so long, you start wondering if your call is just stuck in telephone maze black hole. Agend started lecturing to me that they're answering one call after next to service the customer.

I didn't call to be lectured. I also would not have offered my advice if the recording had not been telling me over and over to share any comments with the agent.

Company charges for outrageous calls not made by caller, and does not really live by its word of wanting to hear comments from customers. What a sham.

I have been a 011 communications customer for almost ten years. My previous rate for international calls to russia was 3.5 cents for the past year and a half. My last bill charged me 7 cents per minute. I'm very angry with the price change and have no idea what has led to it. When I called customer service, a female employee told me that the rate has always been 7 cents per minute and that the 3.5 cents I have been paying for the past year and a half was a system error. This really made me upset, because I usually call the company once every two months for minor concerns, such as poor reception. Every time, I ask about the rate with russia. Every time, I was informed that the rate was 3.5 cents per minute with russia and 2 cents per minute with moscow. Now they tell me that the computer was broken? I'm pissed and being a long time user, I don't deserve this mistreatment. Unless my rate is fixed to the previous price, I will end my bussiness with 011 communications and join another service provider. Being a customer for almost a decade, I have never expected this type of abuse. The russian speaking customer service representative told me the system was broken and the english speaking customer service representative told me that the price has increased. I'm getting two different stories here, so obviously something is up. I really hope this will get corrected immediately. Sincerely, ella gladwill

My sales rep from 011 communications her name is nancy. She offered my international call for 4cent a mintute. We gave her the number we were calling to, to confirm this rate was correct. She checked the number and told me it was the offered rate. I specified I dont want to change my long distance provider. I just want to use them for international calls. Anyway the changed my long distance provider and charged me outrageos charges in fact with my own provider I was on an unlimited plan in the u.S. And the rate for overseas was 25cents aminute. This company is a scam, very unproffesional. They are rude and there customer service is awful. My current bill is over $300, I am not paying this bill. Does anyone have any suggestions to get this company bad pr.

I had been with 011 communications phone company for more than 2 years.in october 2008 I went over my bill and realized that insted of 7.9 cents per minute I was charged 21.9 cent! I called the company and hey revised the bill, which I paid online. Believe it or not, but overcharges continued untill may 2009. Finally I became sick of calling 011 communications to revise my bill., and in may 2009 I finally switched to another long distance phone company (love them). My last bill from 011 communications arrived in the middle of may, and again... Overcharge! I called them to recalculate the bill, the lady said that she would take care of it and that I have to call back in a few days to get my correct balance. When I called them back (011 communications), the representative told me that they were unable to recalculate the bill and that I have to pay the entire amount including the overcharge... Because I did not use their services for more than a month! How many more like me are getting overcharged by 011 communications, and do not notice it! Check your bills!

This company sucks! Extremely aggressive sailes persons, but then they # up with sending documents, returning back calls from customer service. Representatives are unbelievable rude - commenting your requests, hanging up, completely unfriendly manners, never met such crap before. When I asked to return my 011 service back to at&t, they told me that it is my responsibility, they just close my account in their company, though full rollout was promised at the beginning. They also playing with calls - they said I made a call, though I didn't make even one, waiting for document package. Be really careful!

I was aggressively pursued to switch for the great prices but the service was a zero. My business survives on my 800# and on my 4th day with 011, the 800# didn't work for a whole day - I got polite responses but that didn't help my day being shut down - they never told me when it would be repaired and they never did - switched back to good 'ole at & t, paying higher prices but I have service - what good are cheap prices with no phone service?