The complaint has been investigated and
resolved to the customer's satisfactionResolved Compass Bank — auto loan adding insurance fraudulently
resolved to the customer's satisfaction
Car Loan through Compass Bank. 1 year ago, Compass sent letter seeking proof of insurance, stating they did not know who my carrier was or that I had one. As all do know for loans at least in So Cal, that information is on the Loan Docs to the Bank.
I called my Ins. Agent. She was contacted by them as well. Huh? They didn't know I was covered, right? At that time, we both sent in the info. Have not heard from them since, well, until now.
Feb '09, I get another letter stating they don't know who my carrier is or that I have coverage. ???? The letter also states to get the info to them by Dec '08 or they will charge me $900 for "their" insurance. It's Feb '09. Again, ???? So, based on the fact we've been through this before and they've knowingly contact my agent directly before, all I can conclude is FRAUD!!!
Do not use Compass or ANY of their services. Based on all the complaints, they are guilty of fraudulent processes for all their services and offerings.