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2.2 763 Reviews

HP Complaints Summary

233 Resolved
529 Unresolved
Our verdict: Engaging with HP, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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A
12:00 am EST

HP poor quality product!

I purchased a HP Pavilion dv2500t laptop from HP shopping.com. I got delivered after 10 days. After 2 hours of operation, the stupid LCD broke down and I called their HP customer service. They sent the box to ship it back to the company after 5 days. I got the box, packed my laptop and sent it. Then they suddenly stopped responding. I kept on calling the customer care which didn't have a ###ing idea where my laptop was and what holding it back. Can you imagine how many days they took to fix my laptop ? 35 days ! Yes. I am quite frustrated with the HP service and I would certainly try to return it back to them.

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12:00 am EST

HP my ordeal with hps returning wrong pc

I appreciated reading several of the posts here while going though my "ordeal" with HP. If you want some detail on my case, I’ve provided it at the end.

It is clear that HP needs to improve the processing of situations where they have failed to perform to contract. The "Quality Case Manager" who is expected to resolve these issues apparently is not given the authority to do so. The customer is told by the Quality Case Manager that they "represent Corporate" and there is no course of appeal. My case manager seemed uncaring about the impact on my business and, based on what I've read on "complaint" forums, this is the norm. Also, my case manager did a poor job of returning my calls and keeping me informed. In my case, the Case Manager sent the first email to the Repair Center inquiring about the status of the case on October 22, but was unable to get any response from the Repair Center until Nov 8. Obviously, she did not have the authority to require a response by the Repair Center. Once the Repair Center spent a little time researching the missing PC, they quickly determined the status... but I was given no status for 17 days.

Based on my experience, and that of others who have posted to complaint forums, HP should:
1. Give Quality Case Managers authority to demand response to problem status inquiries.
2. Require Quality Case Managers to care about customer satisfaction by teaching them customer interaction skills, having customers rate their performance by survey, and removing case managers who perform poorly on the surveys.

Clearly these people have a tough job and are always dealing with customers who are already dissatisfied, but they could still display empathy with customers, return customer calls promptly, and explain up front the process that will be followed and that there will be some kind of compensation for late turnaround of the PC repair.

Advice:
1. Set your expectations; a) the Case Manager is able to do little (although they won’t admit it), b) expect a long spell without your PC and develop a workaround
2. Call the Case Manager at least every other day. Write out the voicemail you will leave (they are very unlikely to answer) and then email it to the CEO email address. I received email responses from some of these so I believe that they do get viewed by someone other than the Case Manager (not the CEO, of course)
3. Open an online case and update it regularly. This keeps the techs involved and while they have little authority, they at least ARE concerned about customer satisfaction and how your troubles might impact their performance review, and they will get back to you and try to help. Post the original case number and the “quality case” number to the new case your open.

I was interested to see a post today that indicated someone had success with a small claims court case. I wondered about that, but the service contract indicates all proceedings must occur in California, so I dismissed the possibility. Hmmm.

Example of my voice mails (and emails to CEO):
“Good morning, Heather... this is (my name), case #xxxxxxxxxx and it’s Tuesday, November 6, 2007, 11:30AM. I received someone else’s PC two weeks ago October 22, from the repair center instead of mine.

I’m reporting in again to help you manage what is apparently a situation that your Company is unable to handle.

It’s now been 11 business days since you told me that I would receive a call from the service center with status and instructions. I still have not received their call... I still have received absolutely no information on where my PC is, when I will get it returned, or why HP seemingly does not care that I have someone else’s PC and provides no information on returning it. In your last voicemail, Thursday November 1, you said you were continuing to try to reach the repair center and would let me know status as soon as you talked with them. Since you have not called back in 2 business days, I assume you were unable to reach them. So, in 11 business days, you have been unable to get anyone at the repair center to talk to you? Does HP give you any authority at all?

Anyway, it has now been 16 business days since HP received my PC, 13 business days beyond the 3 business-day turnaround specified in HP’s Care Pack.
And, it has been 18 business days that my business has been impacted by not having the PC.

As always, if you have time, I would appreciate a call with status of my case. You can call me at either (phone number), or my cell at (phone number).”

--------------------

Summary log:
October 11, 2007 - Laptop failed under extended warranty; went through normal 6-hour on-phone process to eliminate software suspicions (including wiping the harddrive and reinstalling the OS) and get HP to send the box in which to send the laptop to Repair Center in CA.
October 16 – Laptop received by HP Repair Center
October 22 – I receive the WRONG laptop... completely different model (no battery, no power supply) and I notify HP. After several hours on phone, dropped call transfers, etc., I am told a “Quality Case Manager” will phone me within 24 hours.
October 23 – I receive voicemail message from Quality Case Manager (Heather) who cannot provide status but that I will receive a phone call with status from the Repair Center in 24-48 hours. I phone back and leave voicemail for her requesting call.
October 24 – Receive call from Case Manager... tell her I still have not received a call from Repair Center, and doesn’t she want me to send back the PC I have that some other poor customer is looking for? Get a gruff response telling me to just wait for the Repair Center to call.
October 25 through October 31 – Call Heather every other day and leave voice mail saying have not received call from Repair Center. Email text of each call to the “CEO” email address.
November 1 – Receive voicemail from Heather... she is trying to phone Repair Center...
November 2-6 – Continue to leave voicemails and email text to CEO
November 7 - Receive call from Heather... she has finally been able to talk to Repair Center
and they are investigating. She asks for serial number etc of PC I received. Receive second call from Heather saying they have located PC and will be calling me. I inquire about what HP will do to compensate for the fact that the extended warranty 3-day turnaround contractual agreement has been violated. She said she will extend the warranty by 9 months or give me $x cash... I choose the extension.
November 8 – RECEIVE CALL FROM REPAIR CENTER – My PC is in the mail and also mailing label to return (wrong) PC I received.
November 10 – Receive my PC... 3 hours to configure and reload all apps

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12:00 am EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

HP printer can't feed paper!

This printer is so frustrating - from the day we got it - it hasn't been able to feed the paper... unbelievable - isn't that a basic that printers have been handling forever? I am so frustrated with this thing...

Don't buy Hp printers!

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Customer-Focus-WBW
Charlo, US
Jan 10, 2009 12:32 pm EST

I HATE this printer! It jams. It says it is out of paper when it really isn't. I have found that I can load about 10 pieces of paper at a time and it will generally work for a while (found this on the HP website). But, sometimes even that does not work. Once it starts acting up, it will continue to act up for days or weeks before it will work "normally" again. What a piece of garbage.

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V
12:00 am EST
Resolved
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HP never buy hp!

Compaq Presario Notebook
HP - www.hp.com

I will never buy HP products again. May 8, 2007 I purchased a Compaq Presario notebook that was refurbished. The sales assistant in the HP Home and Home Office Department reassured me that I should not experience any problems with the notebook. He stated that being refurbished meant that the notebook did not pass all the tests when sent through inspection the first time. I purchased the notebook and then the screen messed up on or about July 15, 2007. I shipped it back for repair and never heard from Hp. When I contacted HP on the status, they stated they did not want to repair the notebook. This was then forwarded to a case manager, John Thomson, who agreed to repair the notebook only if I purchased a $265.00 warranty, so with no other choice given, I did. The notebook went in for repair on July 24th and was not returned until August 15, 2007. On August 14, 2007 I registered the warranty I purchased via telephone. On October 11, 2007 I turned my notebook on to find that the screen was again not working correctly and displayed only white. I contacted HP that day and was given a case number of [protected] and was informed that my warranty was invalid and not registered. October 15, 2007 I called HP Total Care again after not being contacted by a case manager and being unable to reach one at the case manager number. October 17, 2007 I obtained contact information from Corporate via Rosalynn to send a legal letter regarding the matter. On October 22, 2007 I spoke with case manager, Charlene T., that I was able to reach by phone but she did not work in the notebook department, however, she did give me a new case number of [protected]. On October 23, 2007 I had an attorney send a letter to HP Corporate office and to the case manager. I was never contacted by a case manager within the 48 hour period that is given and then called the case manager number again on October 29, 2007. At that time I did finally speak with the proper case manager, Kathy Walker who then informed me that I could not receive a refund or exchange for another product of equal or lesser value and that she would ship a box to my home for repair under the warranty that I purchased. By this time I was so upset with the entire situation, that her solution was just not good enough for me. October 30, 2007 I did receive a box to ship the notebook out for repair and the paper stated to back up the hard drive because information could be lost. October 31, 2007, I contacted a HP case manager with regards to how I am suppose to back up the hard drive up if the screen does not work and displays no picture. I was advised at that time that I could take it to a computer shop and pay someone to back it up for me, another expense in regards to HP's defective product. It is October 31, 2007 and I have been unable to use the notebook since October 11, 2007. All of these attempts to contact HP and get the problem solved has also taken up quite an amount of my time at work.

I would advise anyone looking to buy computer products to purchase from anyone but HP. I will never buy HP again for my home and as for my office, I will continue to purchase Dell products.

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S
satyen
, IN
Sep 22, 2009 1:05 am EDT

Deal All Whizkids...

My suggestion to all of you to never never never buy HP products.

No skilled staff with them
No customer centric approach with them
No concrete back ground dealership with them
No complaint redressel done by them

NEVERRRRRRRRRRRRRRRRRRRRRRRRRRRRR BY HP.

Satyender

L
L
lance mathurin
,
Nov 25, 2008 12:06 pm EST

i bought a loptop computer in april and the fan is not working

A
A
Amit
,
Oct 31, 2008 5:03 am EDT

My Compaq laptop au 733 has been stolen on 21 oct 2008 ...i wanna complain stop all services on the service centre...if its found then told me ...

Purchased: 04/15/2008

Serial: (S)CNF7484ZPV

Amit Kumar Sharma
[protected]

M
M
mr S Ram
,
Oct 19, 2008 6:11 am EDT

Dear
All HP Users or thinking of buy an HP Product "think Before You BUY" !

i have had the same sort of problem i had brought a dv2500 laptop back in feb this year the graphics card was faulty id had got 8 little small screen shots on the one big screen an the motherboard was over heating too... they had told me what the problem was when I had called tech support: basically I needed a new motherboard! so they asked me for proof of purchase when I had e-mailed it over to them I had called them back as you do just to make sure they had received the e-mail they told me I have to wait for a call from HP.. " so they never called me back" ! Waited 2 days! Expressed to them my younger brother need to used Laptop for school. Needed for it to be fixed a.s.a.p... they just kept fobbing me off saying that they have not received my proof of purchase so I had sent it a 2nd time.mt hotmail account shows that it was sent an I had checked with them that they have given me the correct e-mail address.. so they still tell me they have not received it.. i had played $1400 for the laptop when it was just released then they talked me into having 2 years extended warranty... $169... I’m covered up until 2011! HP is a waste of time. They have caused me nothing but inconvenience... so far no laptop fixed I have made about 15 phone calls to them... i am going to get in touch with trading standards U.K .. + FSA... they said to me that I will get a call tomorrow from the complaints department… I asked the tech support to put me on to his Manger “We don’t have an manger” POOR SERVICE FOR WHAT YOU PAY FOR!will let you guys know what the outcome will be.
.. WARNING HP stands for... HOW POOOORRRRR!

L
L
Luz Angela Ramirez
,
Nov 07, 2007 3:24 pm EST

I am from Colombia and I am having a problem with a HP computer I bought in United States two months ago, I am trying to contact HP and send them a letter of complaint, in the web page I do not find this information, can you tell me how can I contact a case manager. They already open it a case for me.

ComplaintsBoard
M
12:00 am EST

HP customer disservice!

Bbb case#: 1167126
Complaint filed by:
Consumer info
Name: matthew stanko
Day phone: 416
Address: 284-******* 4a4
Toronto, on
Eve phone: -
Email: matt
Fax: -
(less)

Complaint filed against:

Name: hewlett packard
Bbb member: no
Contact: mourad essid
Address: 5150 spectrum way
Mississauga, on l4w 5g1
Phone: [protected]
Fax: [protected]
Website: — none—

Customers response on oct 31/2007:
Nov 2/07 - business wrote through web: we have tried to work with mr. stanko on the issue of repairing his product. false. sam has not done anything at any time this product has now failed over three times with three major hardware failure in less then six months.

I understand that there was wrong information exchanged with our technical support people, but we were willing to work with the customer on his issue. - every single time I contact hp I am provided with incorrect, wrong and totally prevent information. sam are you really serious? I called in around 46 times and every time, every agent cannot provide any information. according to you the unit was being repaired, the same day it is with fedex, the same day it was shipped on september 23, the next day it is now in ca. you cannot even provide correct details. not once was I ever provided with correct information. first you tell me the laptop is ca, then it is enroute, then we lost it, then we have no idea were it is, every call is the same, it takes 45 minutes and goes no were. the customer service portal that you provide does not ever update, that is part of the problem! I have apologized for any inconvenience to the customer and was willing to send the unit in to our repair center and have the unit repaired for the customer the unit was already sent in two days before! it is under warranty from your company. you are not doing anything!

The customer was cursing and being very rude on the phone. - I have never with any customer agent or with one at any time used cursing language. I have a right to use forceful language, but I would never and have never been disrprectful. keep telling yourself that, to avoid dealing with the real issue is. the issue is your agents cannot and do not have correct information. this company's position is clear. we do not and will not assist any customers who have a valid complaint with our company if they become upset on the phone. what a complete insult. get over yourself! when I pay over 1700 for a product and it fails three times with three major hardware failure you are right I will be pissed! but I will never use cursing language with anyone. hint sam - every call into your ivr is recorded!

We have not engaged with the customer since his calls to the head office. - a very sad position to be taking. I will never, ever purchase another hp product of any kind any time. you have not engaged becasue your postion is clear, we do not value our customers, we do not care, and your any sort of value to us. - hint... your job is to serve me, in a respectable manner, and provide me with assistance when I require it in a proffesional manner. completely disgusting beyond. search on the bbb clearly shows that your compnay has a severe cumstomers service problem by the amount of unresolved complaints aghainst your company. sam you respresent your company in the manner of the service I have recivded to date. you need a new job, and your company needs a new direction. we as customers are not dependant on you. you are dependant on us the customers. that is how I handle my customers and how I train my reps on the phone.

Ann this could have been avoided if hp responded as such:

Mr stanko,

We apologize for any delay in service. we apologize if our service support teams were not able to provide you, our customer with appropatie and timely information. we thank you for bringing this to our attention. we will be using this very important information that you have brought to out attention, to ensure that the situation that you have provided us with will not occur in the future. again on behalf of hp canada we apologize. as a token of faith, please accept a 90 day extended warranty. this warranty will be applied at the end of your current one.

Ann, that is all I was ever requesting, since sam cannot understand this, takes a very poor stand, by blaming the customer instead of simply taking ownership to correct this who by the way is the only reason he has a job at hp I have always instructed my agents who worked for me that they are not to tolerate an abusive caller. once of which no matter how mad I get will never happen. a very sad situation that could have been avoided by a response such as the one I provided above. I cannot believe the arrogance of this company and most importantly sam who represents this company. what a shameful end, something so easily fixed. an apology like above costs nothing! this will never be resolved. the real question now is is the 90 day warranty going be applied? I assume no.

Matthew stanko

We will send once more and then there really is nothing further we can do. it will then close as unresolved and reported accordingly. you are then free to contact small
Claims court, consumer business services or obtain legal services.
Will let you know

Ann bbb

11/02/2007
Nov 2/07 - business wrote through web: we have tried to work with mr. stanko on the issue of repairing his product. I understand that there was wrong information exchanged with our technical support people, but we were willing to work with the customer on his issue. I have apologized for any inconvienance to the customer and was willing to send the unit in to our repair center and have the unit repaired for the customer. the customer was cursing and being very rude on the phone. we have not engaged with the customer since his calls to the head office.

Regards,

Sam hayre
Hp executive customer escalations
[protected]

Yes the laptop was returned and repaired. the repair log that they sent was blank. nothing was filled in, what a surprise! and no one knows what was wrong with it. so we leave it at that. it works fine.
_________________________
11/01/2007 forward consumer rebuttal to business
11/01/2007 received consumer rebuttal _________________________
Completely and totally false. I spoke with sam, and he was completely uninterested in helping or providing any sort of assistance. he advised that he would contact me within 2 hours which he failed to do. I called the following day and all I ever got from hp was voice mail. as I stated before, I work in the same industry and handle escalation from customers when they occur. I would never and have never used any sort of abusive language with any of the personal. that statement alone is completely insulting. all calls at hp are recorded as a matter of fact.in fact no one ever returned my calls or voicemails. not one person including this sam never returned or assisted me in any way. I even had my best friend call in and he went through the same thing! I did address that issue in my response. see below:

Again it is the inconsistent customer service from hp time and time again. I called yesterday afternoon and again was told the unit was shipped out and would be received today (0ct 19) provided with tracking number 1z05****by the agent. when I check the status on ups it says that the unit has not even been shipped. then I am told that the unit could be sitting in california by one agent, do not know where the unit is by another agent, my unit has been shipped, has not been shipped, not sure where it is or what’s wrong with it, etc. this is completely unacceptable customer service. to say that I was rude and vulgar is an insult to me. I am not accepting 90 days extended warranty. I would like at least one year extended warranty or a full refund of the purchase price of my product. this all started this week tuesday oct 17th when I called in to get a status and was given four different answers, and passed back and forth over 45 minutes on one call, 50 minutes then next call by multiple departments. a few times the agent could not even locate my order, laptop, etc. you cannot seriously tell me that they run an operation over at hp? if they would update their status website then I might not have to call and we would not be here right now. that website has not been updated since the day they received my product. I deal with hp at the office and buy thousands of dollars of servers every year and the service is not any better.

Sam states that on oct 18th my unit was being repaired. interesting cause when I called it was with fed ex. a carrier that is only used in the usa. - fedex by the way never had it, cause it was never shipped. the ups numbers I was provide with went no were, they were not even valid. the one number the agent gave me was for when I shipped the unit to them! no one could tell me anything. then I was told it was shipped on sept 19th_ hint that is when the laptop box was shipped to me! it was sent in oct 13! and then it was lost. then he states a 90 day warranty was applied. false again, cause when I called it ends when the original warranty ended. this call was made on oct 31. the agent ispoke to said nothing has been applied. nothing has been updated. also he states that the warranty is being offered due to 'delay' this issue is not about delay. it is about the very poor customer service had on obtain simply information. that is this issue. something he did not even address, or even apologize for. not one person every called me back or even attempted to.

Anne hart [protected]@bbbmwo. ca wrote:
Hello:

I assume then that you do have the computer back. they wrote to us stating they will extend the warranty for 90 days which should be sufficient confirmation but if you wish to pursue, you have that option.
You did not address however the comments they made of 'i spoke to the customer twice and my colleague as well, the customer was very rude and used vulgar language when we we're trying to address his situation. ' is this statement correct?

Anne hart
Dispute resolution supervisor
Bbb of mid-western & central ontario inc.
[protected]@bbbmwo. ca

________________________________________
10/19/2007 forward consumer rebuttal to business
10/19/2007 received consumer rebuttal ________________________________________

(the consumer indicated he/she did not accept the response from the business. )
No. at no point did I use any sort of vulgar language with this person or any person at hp. this is the same agent who refused to contact me as promised on three separate occasions. this agent also promised to follow up with me the following day which also did not happen. his colleague also stated a return call and that he would contact me for assistance which also did not happen. how come your agents cannot locate this order f***-01? why is that no one can provide any details on this status? why that is on oct 18th your agent provided me with this tracking number? 1z 059 50f ***** 6 ? this number is for when the unit was shipped in! I want a refund for the product.

Second entry: again it is the inconsistent customer service from hp time and time again. I called yesterday afternoon and again was told the unit was shipped out and would be received today (0ct 19) provided with tracking number 1z05****** by the agent. when I check the status on ups it says that the unit has not even been shipped. then I am told that the unit could be sitting in california by one agent, do not know where the unit is by another agent, my unit has been shipped, has not been shipped, not sure where it is or what’s wrong with it, etc. this is completely unacceptable customer service. to say that I was rude and vulgar is an insult to me. I am not accepting 90 days extended warranty. I would like at least one year extended warranty or a full refund of the purchase price of my product. this all started this week tuesday oct 17th when I called in to get a status and was given four different answers, and passed back and forth over 45 minutes on one call, 50 minutes then next call by multiple departments. a few times the agent could not even locate my order, laptop, etc. you cannot seriously tell me that they run an operation over at hp? if they would update their status website then I might not have to call and we would not be here right now. that website has not been updated since the day they received my product. I deal with hp at the office and buy thousands of dollars of servers every year and the service is not any better.
___________________
10/18/2007 forward business response to consumer
10/18/2007 receive business response __________________

Hi anne, the customers unit was received on october, 10th 2007 on order#f***-01. I spoke to the customer twice and my collegue as well, the customer was very rude and used vulgar language when we we're trying to address his sitiuation. our service center is currently working on repairing his unit. he will also get an additional 90 day warranty for the wait period.

Regards,

Sam hayre
Executive customer relations team
Hewlett packard canada
Tel: [protected]
Fax: [protected]
Email:satnam. [protected]@hp.com

Emailing to sam hayre as the consumer is very upset. is to be repaired but now wants nothing to do with them and now wants his money back. approx $1,400.00. he was offered a 1 year warranty but what is it they are warranting as he has no computer.

10/17/2007 forward consumer rebuttal to business ______________________
Oct 18/07 - consumer emailed: on oct 19th I contacted the customer service center. I was transferred over 8 times and no one can tell me an update on case ****-6015. the call lasted over 45 minutes. the agents simply placed me on hold and transferred me around. to date no one knows or has any updates. the customer service order status page shows delivery date of 10/17, 2007.
**consumer also called me to discuss. **

Oct 17/07 - consumer place yet another entry through the web. as we already have submitted 3 consumer comments we cannot do so again.

Was provided with an escalation ticket 80*****. they advise me that a case manager will contact me in three days. we all know that won't happen. left another voice mail for mr khan. as of 6pm est he did not return any calls. my laptop is now not traceable and no one knows where it might be!

10/17/2007 received consumer rebuttal ________________________________________

Again on oct 17th I contacted hp customer service for an update. the agent could not find this order number order number:f*** - 01 could not tell were my laptop is. cannot locate my address, or phone number. tells me to contact fedex! spent 25 minutes on the phone and know one can tell me the current status of repair. how is that none of my information on this page relates to anything! *****mber=f48010&itemnumber=01&zipcode=m6h4a4&country=canada since today is now that 17th the laptop is not been sent today! so were is it now? this just gets worse every time I call.

Omg! now I get an email that states: hp service delay notificationavis de d鬡i dans le traitement de la demande de service hp please be advised that we are currently experiencing some delays in fulfilling your service. we apologize for the delay; however, we are diligently working on expediting your order. if your service request is not fulfilled within 10 business days (2 weeks) of this notification, an hp representative will contact you to discuss an alternate solution. for shipment status updates and contact information, please visit the following link:https://******* e : cnf6483sxb I will never ever ever buy another hp product again! now it is delayed!? what for!

________________________
10/16/2007 forward consumer rebuttal to business bltkit. cf. rtf
10/16/2007 received consumer rebuttal
________________________
On oct 16th at 1:35pm I called hp for a follow up to this order service page that shows that my laptop is being sent back to me on oct 17th. https://warp1. external. hp.com/************** there is no tracking number so the laptop is not being sent out for that date! when I spoke to the rep on the phone he could not locate this order number order number******* 01 how is this not linked to my account?! he then without asking places me on hold and never comes back he keeps asking for information that has been provided over 8 times already. who cares what the ops systme is! your company has the laptop! why dio you need to keep asking me this! I gave this guy the order number over 9 times and he still keeps asking for the model number!. so 13 minutes on hold and no answer? I call back again and was told that your systems are down and to call back later. this just gets worse! were my laptop! why your agents can cannot even provide this basic information! do I need to be home and wait for it?
____________________
10/11/2007 forward consumer rebuttal to business
10/11/2007 received consumer rebutta
____________________
One of the many case numbers I was provided with. 800******. this case number relates to my request to have a manager from hp head office contact me. two weeks later no response. on oct 07th faxed in a letter to [protected] I also sent an email to [protected]@hp.com. I have as of oct 9th received no responses from anyone. I have at this time returned the laptop for repair. no one can tell me anything at this point.

I have ongoing hardware failures with my laptop computer. after making a technical support call for assistance, the call was extremely difficult and upsetting. I had to repeat my customer information over 8 times and still the rep could not understand the correct billing and shipping information. she asked for my credit card and could not even get that information correct cause she kept coming back to me and adding that the billing information did not match. I was placed on hold for over 30 minutes at one point in the call. I provided another credit and finally after 38 minutes with this rep did the credit card go through for billing of the replacement part. the following day I received an email from hp stating that the new part will now be sent to the billing address which I stressed to the agent the day before was incorrect. it was to be billed to my house address not the credit card address. I called hp and the agent assured me that the correct address was on file. the ups tracking information advised me that the part is now going to shipping address. I contacted ups and had them send the part to my house address. this was now not possible since hp had spelled my name incorrectly. I contacted hp and requested that a manager contact me. 24 hours later no one called. since that date I made over 36 calls to the corporate head office in toronto. I spoke with the customer escalation team on three different times. all of them state that I need to return the laptop for repair again. my issue is with the beyond poor customer service from hp. not one customer service agent can answer any simple question. they keep asking redundant questions, place me on hold, come back 20 minutes later and ask them again! I give them the case number, I spell it in the military alphabet, and they still cannot understand. the customer service portal never updates. my address is incorrect, the part number is wrong, the billing is wrong. no one ever calls back. your executive team is the worst I have ever dealt with, completely rude and, could care less about the issue, and is rude and disinterested. I have sent a email to your escalation email address, sent in fax demanding to know what is going on, and I have also responded to your on line survey, which all was never responded to. all that want for your company is a simple apology for what has happened.

Not one of their commitments has been met. my concerns to their head office go unanswered. to date not one manager has called me back to apologize for the errors and issues that I have had to deal with. I did get one call from a customer service agent who wanted some sort of fax, she left no contact number and no other information for me. she had no idea why my case was referred to her either. this is the worst customer service I have ever dealt with. I expected more from a major company such as hp. I have no other choice but to return this laptop to hp for repair. this could have been avoided by a simple apology statement. there executive customer service team are rude, uninterested in customer service. I demanded a call from their customer service manager over 6 voice mails were left and not one were ever returned. this was the worst customer service I have ever dealt with, and I will not ever ever purchase another hp product again.
(less)

Customer service issues
2007-10-05
I want an official apology from both the mr khan and the ceo of hp on why I was treated in the manner I was. this is beyond the worst customer service that I have ever dealt with. keep in mind I work in the call center industry as an account manager. if anyone of my agents treated a customer as such, there would be serious issues. I have other choice but to return this garbage laptop for yet another repair. (less)
______________________
10/05/2007 inform business of complaint
10/05/2007 send acknowledgement to consumer
10/05/2007 complaint validated by bbb operator
10/05/2007 complaint received by bbb

Mattvshp
Toronto, ontario
Canada

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DNH
Mississauga, CA
Jun 22, 2011 9:56 pm EDT

The laptop adapter stopped working, and I called the HP customer service and they asked me for an invoice to update their warranty records and they would ship it within one to two business days. This was on June 10, 2011 and I was assigned the case number . After that, I called again on June 15 and they told me they had not shipped it yet, even though they had all the information necessary from my last phone call. Again I was told that I would receive an adapter within one to two business days. I called again on June 20 and was told I should have the adapter soon. I called again on June 22 since I had not received it, and I was assigned another case number and told they would ship another one. I have no idea what happened to the last adapter and I was not told.
Remember this is June 22 and today I am told again that another case number is generated. Pray for m
Regards

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songsonghee korea
, KR
Nov 18, 2009 5:11 am EST

This is Song from Korea.

I bought HP's mini notebook in Vancouver on 22nd of June 2009. The agent(shop) was "mypc911 "that is run by korean Engineer. He said that I can get after service in Korea too. The note book broke down in september, and I l broght the notebook to hp after service centre in Seoul, Korea in October and I still don't get the note book fixed.

At first, I lost my original receipt so I asked the seller to send me the other receipt that was requied by an engineer who is working in after service center in Seoul.

The seller sent me another, but they rejected to fix it again, the reason is that I don't have
sign on the receipt, and it is not written in hands.
However who on the earth get the paper witten in hands that contains seller's own sign and an official seal?
They said I need an official seal and the seller's own sign and seriel number in written paper that is sent as snail mail.

It's ridiculous.
Therefore I need an explanation about this situation.
Do I misunderstand your warrenty and after service regulation?
Or did the seller tell me wrong and was I just deceived?
If the seller misunderstood, what can I do to get after service?

I claim that you should contact hp Korea and proove that I bought your product in this year.

If you let me know your e- mail address, I will attach the receipt that I've got from the seller.
Here attachment doesn't work.
Thank you for reading.

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Linda
,
Oct 24, 2008 3:18 pm EDT

hp sucks save yourself your money seriously its not worth the rude service plus the crap pc you get that work very well when your under manufacture warranty but as soon as that expires expect a piece of ### computer that you have to either end up repairing a million times or sending in some parts! HP are frauds if they had a customer complaint line I would be calling it but I have been transfer put on hold and sent back to the same person I was speaking to previously.

(My story)
I have the dv pavilion 2000 and it has gave me serious problems from the day I bought it when I had explained to technical support in April 08 that I had been sending it back and forth for repairs and that I am very frustrated due to the fact that I was in school with exams they had transfer me back to technical support to speak to a case manager at that time the case manager had explained that he can see how frustrated I have been due to the fact that the first time it was an accessory problem then it was the motherboard which couldn’t detect the internet then when they sent it back I had a French keyboard when clearly I had an English keyboard prior to that and so the case manager had explained if I have to send this pc in one more time in for repairs he would send me a new computer top of the line he also explained that he had the authority to do so I had told him to write it down for future reference in case a situation would occur like this again as well I had taken the case number down...
Well guess what my pc broke down once again (not a surprise!) and when I explained my situation and what the previous case manager had explained to me they all spoke too me as if they had no clue how someone could do that or guarantee that I had told them to check there call history since it is recorded! and I just kept getting transfer from one person to the next in total waited and was ignored by hp from 12:00pm until 5:30pm just to hear that I had to send my pc in for repairs yet again and wait probably 2 weeks from now 2 receive my pc back after the 3rd or 4th time of problems.
The case manager I was speaking 2 could well be the same one who just manipulated me into believing something so that he didn’t have to speak to me again and the problem would be resolved for that time being, what he doesn’t realize is that I take this very seriously and if I have to put it in the paper and report the type of dysfunctional service or the non speaking people that work for hp and cant comprehend a customers needs or concerns I will after all the money I have spent to not be able to use my pc then of course there is a problem. You can red flag my account and think that I am being just another crazy customer but all do respect hp if you put your hard working money towards something that you assume would work and everyone is making you look like a fool and giving you the run around with everything! Then you would be very well in my position.
Thanks for nothing.

Very unsatisfied customer you can guarantee I will never buy from hp again and that I will spread the word.

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Roshan12345
, IN
Aug 13, 2008 5:11 pm EDT
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Hewlett Packard really sucks.. I have 2 new laptops that crashed. I even now have escalation with them with case manager Ruffell [protected] after putting in series of service ticket calls.

Over 10 hours of my time already wasted on phone and still no help has been made available.

HP sucks!

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12:00 am EDT

HP unreliable product

I was so excited the first time I learned about the HP Tablet. I replaced my heavier Dell and thought that, as a woman, how wonderful to have something that was lightweight and had the tablet writing capabilities. So my business partner and I both bought machines - $5000+ was a huge expense for a small business but, at the time, we thought it was worth it. Over the past three years, we have both replaced hard drives every year. The last straw for me was when I learned that the power supply is connected to the mother board. When my power supply plug in on the side of the machine broke and I was going to have to replace the mother board - or try to resauter the power supply to the mother board with no guarantee that that would work - I gave up.

This was the most frustrating, depressing experience I've ever had. Now I have a machine that has a new hard drive in it but isn't reliable enough to use or fix. I spent $5000+ of my company's money when I could have spent half as much and had a reliable machine from our typical supplier - Dell. And this doesn't include the labor to replace hard drives and diagnose problems.

This has been a very, very expensive decision. One that I would never make again.

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darkmayo
Calgary, CA
Feb 09, 2009 2:57 pm EST

How long of a warranty did you purchase for this unit?

For a $2500 business tablet, buying extended warranty along with accidental damage protection is a good idea. Depending how essential the laptop is to your business would determine if you wanted 24/7 4hour support or just 13/5 next business day support. I believe you can do post warranty carepacks on these devices as well but without knowing your specifics its hard to say.

If the device was covered under warranty there shouldn't be any cost for you to get this device repaired. Contacting HP directly would get your device serviced and HP Authorized Service Providers get reimbursed for the labour they do by HP directly and I may be mistaken but they shouldnt be charging you to do the work as it is apart of the ASP program and all work is included with the labour reimbursements the ASP gets.

Only time you would get charged is if the issues you are experiencing are not hardware related (ie OS issues, settings etc) as warranty only covers hardware, and only getting the hardware back to factory defaults, data recovery and retrieval are not covered.

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JC
,
Apr 05, 2008 11:49 am EDT

Have seen the same problems with other brands. Dont pin it down to HP, you can have the same problem with Dell. I purchased a Dell laptop, just after the year warranty was up the hard drive went. Its jsut how it goes unfortunatley!

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12:00 am EDT

HP recovery disks no longer available

I attempted to help a friend reimage a Compaq Presario 6330 - a good machine, the problem was that HP service is now in India for many machines - and although I am a patient person, I got the run around 3 times and now I find that HP no longer carries the recovery disks! Even I as an IT person understand the challenge - yet I do not give up!

Service call [protected] established yet I have no choice but to burn a new, non-Compaq/HP image shortly thus to have a functional machine! Why - this product is no longer supported. Some would say, buy another HP, others
say, where does the funds come from? Truly once an American product has vanished.

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12:00 am EDT

HP not replacing the machine

I bought my laptop 5 months back. Have encountered the same problem three times and also went to their service centre three times for the same. They are just not able to find the problem and simply reinstalling windows again and again. They are just trying to pass time so that my warranty expires and then I will be paying for any problem. As a student I have wasted a lot of money and time on this in the mid of my semester when my projects are going on and had to use my laptop for them. Hp being such a reputed company is not listening to my complaint. I wanted my machine to be replaced so that I can carry on with my project. They are simply not taking it.

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XJames_Kendrick_12X
Hilllsboro, US
Dec 04, 2010 12:35 pm EST

Ok, so this answers my questions, for the most...
I bought a Compaq Presario (not sure which model) for $50 about two weeks ago. It had been dropped and from what I knew the harddrive had went out on it. So I decided I could buy me a new harddrive and have a working laptop to use for my needs and wants. Well its designed for Windows Vista and has a one year warranty, and since I already took it appart, I guess there is no getting a refund or replacement since I have no receipt and attempted to fix it myself, am I right?

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Phungkga Bargayary
, IN
May 12, 2009 11:45 am EDT

Hi Tamana, i am also facing the same problem (dead motherboard) with my Compaq Preasrio V3424AU and their service centre in Kolkata has told me to get the motherboard replaced at a minimum cost of Rs. 10000. I have already written to Hitesh Raj Bhagawat of Living Digital. i have already made up my mind not to buy any product from HP in my lifetime from now.

Unfortunately, Kds comment of selling extended warranty does not make any sense as HP does not have any extended warranty facility for this laptop models. HP would not be giving any extended warranty as HP knew they are selling inferior quality products in the market.

- Phungkha Bargayary

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leftfield101010
Wichita, US
Jul 18, 2008 3:39 pm EDT
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Tamana, that is the reason why companies sell extended services. Maybe the lesson has been learned.

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Shalon
,
Jul 18, 2008 3:30 pm EDT

My Compaq presario V6000 did the same things. I also barely bumped the screen and it cracked! Which of course isn't covered by the warranty. My CD rom drive went out after about 3-4 months of the purchase, then the screen cracked on getting bumped, then the entire laptop refused to turn on and their saying they have to replace the motherboard. They "offered" to return the laptop to me with no replacements since the screen was not to be fixed anyways... Yeah right! Fix my machine! I'll just use an external display from now on. Also, FYI- I chatted with an HP technician online (10 minutes for a 30 sec question...) about having the notebook automatically connect to an external display and they said that is impossible due to their internal configurations. Hopefully the half of screen that still shows will be enough to switch to the external display...!

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tamana
,
Apr 16, 2008 1:46 am EDT

I have bought a HP Compaq Presario V6000 laptop in march 16, it was working well for 1 yr, as the year passed the warranty expired the keyboard had some problem it was not working at all, so had gone to hp authorised centre they checked for 5 min n said that mothrboard is to be replaced. so the company makes the devices which last till the warranty period. i like to inform that hp is useless company.I want my machine to be replaced,

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Moniek
,
Mar 03, 2008 5:16 am EST

A friend and I have bought an HP Compaq Presario V6000 laptop in August 2006 and they both crashed 2 weeks after each other just within the one year warranty. Motherboards for both laptops were replaced by HP. My laptop has now crashed again about 5 months of motherboard replacement. 2nd motherboard replacement is required but I only got 3 months warranty on the 1st replacement. The shop where I bought it (Mycom) is not very helpful and I'm now contacting HP directly for a complaint. I don't think that two crashes within 18 months is acceptable for this purchase.
I think there's something basicly wrong in the machine which results in a built up of a certain voltage which then kills the motherboard.
Have no confident in this machine anymore.

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Gary Bailey
,
Oct 30, 2007 2:50 am EDT

I have an HP Compaq Presario V6000 laptop and it was recalled in August of 2007 and returned. I am retired an only use this lap top when on vacation for Wifi email. In October 2007 it was out of warranty and the Wifi went out. doing a search for Presario V6000 I came on an HP web site (or blog) where hundreds of people had complained about the same problem in the last twelve months or so. I then wrote to the CEO of HP, his contact form was on HP's web site, and asked if HP was going to recall all of their computers with a defective WiFi connection. No answer to date. Any company that would ignore a problem that has effected so many of their customers is really not looking out for their public image. I think Costco and Sams should give serious thought to handling HP computers until such time as they take care of their customer complaints

cc: Costco and Sams.

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K
12:00 am EDT

HP poor service!

I am most unhappy with HP and HP Technical Support [protected]).

1. The Getting Started HP Notebook PC Series document refers on page A-1 to “the recovery discs included with your computer”. NOT included.

2. After first booting of new computer, there were no icons, including Start, on the task bar and no useful icons, such as My Computer, IE, etc, on the desktop.

So I consulted my HP Getting Started book which tells me first of all that I need merely use my "recovery discs included with" my computer or just use the System Restore utility. "Simply select Start, Help and Support, System Restore." Sounds great and in fact would be very useful ASSUMING the computer actually has the Start button available on the desktop.

3. 1st call to Technical Support in early August.
The “technician” clearly was new to the job and didn’t have a clue as to what to do. Instead of passing me to someone more experienced with my problem, the gentleman had me spend 45+ minutes repeating endlessly what I could or could not see on the desktop, the error message, my problem, my phone number, the computer model and trying out various simplistic maneuvers which weren’t likely to resolve anything.

In the end, he determined that I had a malicious virus and that I should contact Microsoft or he could pass me to other specialized technicians for $60.
Now how exactly would I have gotten a malicious virus not yet having been connected to the internet?

I eventually resolved the problem myself by reinstalling the operating system from the Recovery Discs which I had cleverly decided to make in spite of HP’s statement that “the recovery discs [are] included with your computer”.

And why didn’t the technician suggest reinstalling the operating system in that he knew I had no data whatsoever on the computer? (Of course, why didn’t I think of that myself before calling!)

4. Survey. After contacting Technical Support early August for my computer purchased July 31, I received an email from HP asking if I wished to participate in a survey concerning the technical support. The survey started by stating that I had contacted Technical Support for a computer that was no longer under warranty and asking me to confirm or deny. When I indicated that the opening survey statement was wrong, I got a message along the lines, thank you and goodby. Irritating.

5. 2nd call to Technical Support mid August. While trying to copy a video from my desktop computer via a cable connection, I received a message indicating that there was insufficient space on my C drive, and in fact there was only 135 MB left. In that the laptop and desktop both have a 120 GB hard drive and I had as yet put much on the laptop, it was not even remotely possible that the laptop be short of space.

The technician, while more knowledgeable than the first one a few days prior, gave up after 30 minutes of various efforts to determine the cause of the problem. First he suggested that my desktop might have a problem so I would have to contact someone specialized in desktops. When I rejected that (the desktop worked just fine!), he suggested, as did the first technician, that I contact another technician for $60, the number for whom would be communicated to me upon payment of the $60.

This is not technical support!

6. Accent. My last comment concerns the second technician Sam’s very strong accent. I speak five languages (though none of them from the Indian continent) and spent 40 years of my life teaching English as a second or third language to hundreds of foreigners: understanding accented English therefore is NOT a problem for me but I had to ask Sam two and three and even four times to repeat what he had said as I simply could not understand him.

I have three HP computers, so you can imagine that it is my fervent hope to never need HP “technical support” again. Apart HP “technical support”, I do like HP products.

Sincerely,

Karen Pratt Riggen

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12:00 am EDT

HP faulty product!

I had bought a Laptop Compaq v3133au which is still under warranty. Last month in August 2007 i was traveling to Mumbai on a business meet. There, the laptop would not start up and had no display on the screen. When i came back to Delhi, i carried it to the HP service center in Okhla industrial area. There i submitted my laptop. I got a call a day later telling me that the on-board graphic chip was faulty and hence the motherboard will be replaced.

I received it some days later by courier to my office. When I switched on the unit, i found that it was working OK. But, I noticed that the DVD-Writer was not working properly. On closer inspection, I found that someone had replaced my SONY branded DVD Writer with a Mitashi/Mitsui brand one. I went again to the service center and told them about it. I submitted the Laptop again. A week later, I went to collect my Laptop and now the DVD Writer was completely fine.

Now, decided to update the drivers from the net. I found that in the Graphics options section you can check the temperature of the graphic chip which was damaged previously. No surprises, it was heating like anything and while no program was running, the temperature shown by it was 123 degrees. If i run only the windows media player, the temperature shoots to 132 degrees, whereas the maximum threshold is 130 degrees. I went to the service center for the third time.

Firstly, they told me that there is nothing wrong. On insisting on the problem, they told me to submit it again. I got a call after 2-3 days telling me that they are changing the bottom case. After receiving it after a week, i find that the problem is still there. And on top of it, the keyboard is now bulging out from the right side.

Nobody has been able to resolve the problem. I will be taking it back again next week and see what they do.

Be very careful while buying from them again!

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Hacker hj
, IN
Sep 15, 2009 6:58 am EDT

yes m completely agree with u...

Hey, M having compaq v3029au laptop from sep 2006 nd u know, company has changed d motherboard 9 times n processor 2 times till now ! But still prob of display n heating is going on ! Nd nw they r nt even responding or nt even they r replying my calls or mails !

Nw m going 2 d consumer court, so any1 is having same prob ? plz help me 2 make compaq company feel guilty 4 it !

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Pradeep
,
Apr 04, 2008 12:14 am EDT

Yes, Compaq is cheating the consumers by selling such substandard products in the Indian market. I too had an experience of the same sort.

I had bought a Compaq Presario V3133AU laptop and it went dead exactly 20 days after the expiry of warranty. Till that time, I used to suggest Compaq laptops to my friends and relatives. Now, when I started enquiring, I could find that this problem with on-board graphic chip was a common one with all the Presario 3000 series laptops and even desktop PCs (One of my close friends experienced it; it too was after 1 month of expiry of warranty). The service centers were fed-up with Compaq Presario laptops and they were sending back people who were not willing to change the mother board.

I somehow pursuaded a service center to repair the laptop for me by paying Rs. 6000 for replacing the chip. Then, one month later, it again showed the same complaint. This time also, I got it repaired by the same person and as soon as I got it back, I exchanged it with a Lenovo laptop. Now I am happy that I was able to get rid of my biggest nightmares.

I would advise, from my personal experience and also from what I have seen with my friends and also from what I could gather from the service centers, that one should not go for Compaq products in the future if you want to make sure that you get a service worth the money that you are spending.

Here I quote what a Compaq dealer to me, "Previously, Compaq was good... but after HP took it over, they have started compromising a lot on quality... now it is better to buy Acer or Sahara laptops that buying Compaq..."

Here, I would also like to mention about their poor Customer Service.

I had registered complaints in Compaq website and made calls after calls to HP Customer Service in Chennai. Once they promised to do something for me. Thereafter, they refused to attend to my calls and I even tried calling the cellphone of Mr. ***** (I wont mention the name here). There was no response. Such is their customer relations.

Therefore, please think over twice before you decide to buy Compaq PCs or laptops.

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C
12:00 am EDT

HP system is not working

We purchased HP Pavilion 6120 (INA 72300KS) system with APC 500 VA UPS from Syscom, Bangalore on 9th July,2007. 2 days we are out of station. Monday morning (03.09.2007) when we on the system. the computer is dead. it is not working. Immediately we contact the Seller of Syscom. They informed us to lodge the complaint. So we did it on same day. Till date no response. It is already 3 days over.

Thanks,
Chandra.

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12:00 am EDT

HP I hate hp support!

I bought a new windows xp and the support was so awful. they sell you a computer in English and when you call for support they have people in India or some other country that you can't understand the things they are saying. How can you do something if you can't understand their accent? Even a case # is hard to understand. I didn't even take advantage of my 1 year warranty, I found other sources for help. 2 yrs latter I buy my mother a laptop, ( just a wk. ago) What was I thinking? I bought a Compaq P. sister co. of HP. After 2 days of downloading updates I wanted to download some software that I bought 2 months ago. A french language for windows xp. The new laptop will not let me download my software and I spend all day and part of the night trying to figure this out. I call HP support and what a flashback. This guy can't speak English that I can understand. So, within 10 minutes I tell him thanks, but I will solve this another way. The very next day I packed up the laptop and brought it back to the store for a credit on my credit card. I will not buy another HP product again except ink until my HP photosmart printer tanks, then I'll buy another brand, and the same thing about my PC. When it tanks for the last time I will buy a Mac.

Also other problems with Microsoft windows defender, it sucks! So does windows Vista. Same old suff just a little different but new problems. Now put HP Support with windows defender and windows vista and this is a huge nightmare that just won't quite.

I HATE HP SUPPORT or any other company that can't give you support in the language you bought the PC in

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Braviros
, US
Jun 21, 2010 7:31 am EDT

Its very simple, i run a small business in michigan, have mulitiply offices, with lost of equip. switched from dell to hp, and found hp wont stand behind there products, they will totally make your life and employees life miaserable, tie them up for hours before they will take there defecttive products back and stand behind them...uncle...back to dell for me, all hp equipment leaving all my offices, in this day and age, if your not willing to stand up and back your products, your going to run yourself into the ground...i wish hp the best, but not in my offices anymore...

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Ryan090
, US
Oct 03, 2011 6:13 pm EDT

Their support is completely clueless. I asked a simple question which they are supposed to know. The woman hadn't a clue. She didn't answer my question and I rephrased it THREE times. Each time in more simple terms than the last. She hadn't a clue about computers and it was just pitiful. She said she was the Store Sales Executive.

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HateHP.co.uk
London, GB
Apr 23, 2011 1:29 pm EDT
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Worst customer service I've ever had.

www.hatehp.co.uk

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Strontium90
Greendale, US
Jan 09, 2011 10:07 pm EST
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Turn, run, and do not look back from HP products. I spent nearly an hour with a tech support person on line going over my all in one printer which has a filthy glass plate. I tried to find out h0w to clean it and did nothing but reset the entire machine and follow along a choreographed reply which finished with an offer to "buy" a refurbished machine. What a joke. There is no way to clean it from their perspective and the fact that it showed up that way is an issue they do not want to hear. I'm looking at Canon for my next unit.

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CC Walsh
Addison, US
Apr 01, 2010 1:46 pm EDT

I bought an HP Pavilion notebook for $1800. It took me 2 weeks to get it up and running because of all the software and data I had to transfer. On the day it turned 5 weeks old, it died. Dead.

HP’s IT hadn’t a clue. Their only response was send it in for repair. 4-6 week w/o a computer. I asked for a refund. They refused because I was over the 3 week return policy. 3 WEEKS !

They have perfected their return window so that most people will not find the problems with their computers (that HP is well aware of) until after the return period expires. Then, they hire incompetent IT people forcing their customers to send the equipment in for repair- at their convenience and in their own time table.

It’s a big scam on consumers who pay $$$ for IT service in the price of their computer. And, there is nothing and no one who can make them honor their agreement to provide on site and phone assistance. They just demand you mail in your computer.

By the way, a geek on YouTube showed me how to fix the major issue. Then I had to figure out how to undo the mess the IT guy made on my notebook. He took 3 hours to disable and/or delete Outlook, Norton, my graphic software, the fingerprint reader, and freeze my cursor. I finally fixed most of the issues myself- I had nothing to lose at that point so I went in and started fixing. So far, so good but no satisfaction from HP.

You can’t even call HP to complain at their corporate headquarters. Their operators refuse to put through client complaints to anyone. Apparently, consumers are not a priority. We are just a nuisance.

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Asheesh22
, NL
Dec 23, 2009 11:06 am EST

Story was same for my hp pavalion dv1003ax laoptop. I got it from India and it started giving blue screen while starting and not even the recovery option was working. Then i tried to contact hp Netherlands here for help and found that they are equally clueless about what to do! no service provided, instead told me to get it seen in your local computer shop if you are in hurry, we will take our own time. and then they finally said send it back to India, as we need 8 wks time to arrange for spares involved….I got the lesson…never ever buy a hp product, they are extremely irresponsible company

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denissr
, US
Jul 21, 2009 11:58 am EDT

I have a HP color laser 1312nfi MFP. I have had it for about 45 days. It worked good for about 3 weeks. Now when I print it only prints part of the document, It prints in different fonts that are not part of the document. I have unininstalled and reinstalled the software, now I get error messages that the software is bad. I have used the disk that came with the printer, and I have downloaded the software off the HP website, same error messages. At one point I talked to a tech-rep that bearly spoke english, but after a lot of repeating we managed to get my printer working for awhile now it is down again. This is $500 printer and HP dosen't seem to care about my problems, all I get is BS and the run around.

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Derek Stevens
, US
Jul 13, 2009 9:11 pm EDT

My HP constantly overheats; even when it's on a flat surface like a desk with nothing underneath it. And apparently it's not a laptop because a laptop would imply that you can put in your lap, which you can't or it will overheat...which is apparently in the warranty. My "case manager" was a total jerk and unhelpful. I'm finding everywhere I can complain and complaining. Worst computer I've ever owned.

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Strontium90
Greendale, US
Nov 29, 2008 2:56 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I agree, I recently unpacked a L7680 printer and fresh out of the box it leaked yellow all over the insides of the printer. . Best part is according to HP it was one month out of warranty and they hung up on me.

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Frank Derenze
,
Nov 17, 2008 8:40 pm EST

I want to give this complaint a big "AMEN". As a stockholder of HP, I am concerned that this management practise will not lead to an immense decline in custumer loyality and confidence in our products.

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12:00 am EDT

HP case manager at hp does not care customer satisfaction!

I would like info how you solved problems with HP case manager who works with defective laptop made by Compaq. I am now working with a case manager who claims that he does not care customer satisfaction. My letters to the case manager and HP headquarter are as follows.

The fist letter is as follows.
Tae Kunisawa
4200 Altura Vista LN NE
ABQ, NM 87110

August 16, 2007

CA HP Company
3000 Hanover St. 20 bx
Palo Alto, CA 94304
Phone: [protected] (fax: [protected])

RE: Case #: [protected]

To Whom It May Concern:

I am writing this to urge your company to provide me refund on expenses which I purchased Presario V3000, including extended warranty or to provide me a new computer which is equivalent to Presario V3000 that I has been having huge problems since mid July 07 with your company. I prefer the refund. I would like to stay away from your company for a while, though I might come back to your company to purchase items generated by your company in the future. The reasons are as follows.

1. Even though I sent my computer to your company to fix problems, the computer comes back to me with additional serious problems which the computer did not have in the past.
2. Your technicians in Durham NC have failed fixing problems with the computer even though I typed up the problems with the computer to let them know clearly what are the problems (see attached).
3. Your technicians and Mr. Adam Proctor who is a case manager have exposed lack of professionalism and expertise since mid July 07, stating that Mr. Proctor does not care even though I was very disappointed with services at HP, indicating that he does not care customer satisfaction. In addition, he failed in sending his note which states that my computer might have problems with motherboard.
4. The computer problems affect my study. I am a PhD student. I cannot concentrate on my studies due to the computer problems which your company have arouse since mid July 07.

I have been extremely disappointed with your company due to the reasons described above, though I have been your customer since 1998 and had been a big fan of HP and Compaq. It is urgent for me to get a new computer which does not cause problems because I am a PhD students and courses at university will start on Aug. 20, 07.

This documentation is to bring you up to date and to help you understand the situation that arose with technicians and Mr. Adam Proctor at your company.

Sept. 1. 06: I purchased Presario V3000 and three years warranty from your company at Best Buy.

June 29, 07: I went to Stanford to take courses and I brought the computer with me.

July 17, 07: Windows of the computer did not start. I took the computer to Best Buy at East Palo Alto. Jeff, who is a technician at Best Buy located at 175 E Bay Shore Rd. East Palo Alto, CA 94303, told me after testing the computer that hard drive of the computer gets damaged. It surprised me. I purchased the computer less than one year ago. He told me that it would cost around $500.00 to transfer data but if I had purchased warranty from Best Buy, they would charge me $150.00. Later I learned that warranty at your company does not cover data transfer fees at all. I regretted not purchasing warranty from Best Buy when I purchased the computer at the Best Buy in 2006.

I was unable to attend classes on this day because fixing my computer was urgent. Many files associated with courses at Stanford were in the computer. So I indeed needed to fix the computer problems to write papers for the courses. It was fortunate that Jeff at Best Buy helped me with starting XP but I did not ask him to fix the hard drive and transfer data because it cost a lot even HP mailed a new hard drive to my address at Stanford.

I called your company and talked with Jessica, John, Gabriela, Willy, William and Tejaf to get info about fixing the computer problems. I did not foresee when the computer problems would show up so I wanted to get info how HP would help me with fixing the computer and transferring data but none of them helped me with fixing the computer with less expensive. In addition, I learned that it would take four days to ship the hard drive to my address in CA. It means that it would take over one week to get it at my address in CA. I was very disappointed with services at HP because it takes four days to process my request inside your company. I believe that your company does not consider customer satisfaction.

July 28, 07: Courses in CA was over. It was fortunate that I did not have computer problems until the last day at Stanford, thanks to Jeff at Best Buy. So I was able to write papers for courses at Stanford. Whenever I wrote papers, I stored files in other devises because I did not foresee what would happen with my computer.

July 31, 07: I came back to my home at ABQ, NM and called your company because DVD drive did not close and talked with John, James, Jerry, Hoze and Mark. When I followed a technician’s directions to fix the problems with the DVD drive, the computer made big noises. I pushed a power button on the computer for 30 sec. as he suggested me and then I turned on the power on the computer. The computer made the big noise. As a result, I was unable to start Windows XP.

I requested recovery disc even though I had made a recovery disc by myself when I had purchased the computer in Sept. 06 because there would be a possibility for the hard drive got damaged last Sept.06. So I assumed that the recovery disc which I had made would not work.

I did not foresee what would happen the next and was tired of talking with technicians and customer services over the phone because I had to hold my phone for many minutes to talk with technicians.

I called [protected] ext. 94 and explained my computer problems to Mr. Adam Proctor. Those were as follows:
1. Hard drive might get damaged.
2. DVD drive does not close.
3. The computer made the big noise.
4. The computer did not start Windows XP at the mid July 07.
5. Battery does not come out easily.
6. The computer shows blue screen.

I also requested to Mr. Proctor to provide me a new computer or refund. However, he rejected my request, stating that he does not care even I was disappointed with services from HP. This indicates that he does not care customer satisfaction. He also told me that the computer might have problems with motherboard and that he would send his note to technicians to let them know his opinions about the problems. He was very sarcastic when he talked with me. He suggested me to include my note which shows the problems with the computer.

Aug. 3, 07: I received a box to mail my computer from your company. I also received the recovery disc for my computer.

Aug. 4 and 9, 07: I transferred necessary data in the problematic computer to an old computer which I did not use usually. I also fixed problems with the old computer since I did not foresee that what would happen with Presario V 3000. So I indeed needed to fix the problems with the old one. I spent $300.00 to fix the old computer’s problems.

Aug. 9, 07: I completed fixing the problems with the old one. Presario looked work fine. However, I decided to mail Presario to NC to fix the problems which I encountered before.

Aug, 10, 07: I typed up problems with Presario V 3000 so I thought that it would be easier for technicians at your company to identified the problems with Presario (see attached.) I shipped the computer to your company in Durham, NC.

Aug. 15, 07: I received Presario V 3000. I considered that your technicians at NC had fixed problems with the Presario so I began transferring data from the old computer to Presario. It took almost one day to transfer data from my old computer to Presario. However, it was unfortunate that while I was transferring data, blue screen showed up so I called your company again and talked with Kevin, John, Rob, Brian, Darren, Anne and James Phillip. After I talked with them, what I found are as the followings.

1. Presario has additional problems which the computer did not have before I had shipped the computer to your company. For example, James told me that my computer might have problems with RAM because the computer shuts down suddenly even though I do not turn off the computer.
2. Technicians at your company did not check motherboard of my computer, though the computer possibly has a problem with motherboard. I had described it in my note and Mr. Proctor might have sent his note to them about the possible problem. But I do not know if he did it or not. He was very sarcastic when he talked with me and he seems that he does not care customer satisfaction.
3. They failed fixing a button for the battery even though I describe it in my note.
4. Darren told me that the technician in NC had not used recovery disc for my computer and that the technician just had copied. This is the reason why a blue screen shows up. He also suggested me to reformat my computer even though I almost done transferring almost all data from my old computer to Presario, spending almost one day. He mentioned that if a blue screen shows up after reformatting the compute, that indicates that the computer has a problem with motherboard.
5. After I reformatted Presario, I found that blue screen showed up. Thus, I considered that the motherboard would have problems.
6. The technicians in NC do not describe in details what they did to fix the problems. They just mentioned, “We identified an issue with your CD/DVD/RW drive. 3-As a result we resorted your system to its original factory settings.” (refer to the attachment.) Later I learned that they changed the damaged hard drive and optical drive of my computer, though they do not describe those in their note. Clearly they had no intention to let me know what were problems and what they did to fix the problems. Consequently, they ignore customer satisfaction. In addition, there is no information about who worked on my computer to fix the problems.
7. Presario shuts down suddenly even though I do not intend to turn off the computer. It sometimes shows blue screens, stating that checking file system on C. Type of the file system in NTFS. A disk check has been scheduled… Other times the computer keeps showing a screen “Compaq Software Installation. When complete, your system may automatically restart…”

I received information on mailing address where I can file my complaints. One of the technicians, who I talked with to get the info, told me that there is no fax number at a place located at CA HP Company 3000 Hanover St. 20 bx Palo Alto, CA 94304. Later I learned that your headquarter is located at a place described above. Your worker consider that the headquarter does not have a fax number.

Aug. 16, 07: Presario looks work fine now as it did before. I talked with Tina at the headquarter. She suggested me to talk with Mr. Proctor because he would follow HP guideline. I rejected talking with him because clearly he does not care customer satisfaction. I assume that he considers that HP guideline does not care customer satisfaction. In addition, Tina told me that she did not see that a note sent to the technician in NC did mention the possible problems with motherboard of my computer, though Mr. Proctor stated that there would be the possible problems with the motherboard of my computer on July 31, 07.

Aug. 20, 07: Courses at the University of New Mexico will start.

I have to spend my time to fix the problems which your company, technicians and Mr. Proctor have generated, not working on my study. Your technicians and Mr. Proctor get income spending their time by providing me inappropriate services and your company earned money by selling the defective computer, Presario V 3000. THIS IS ABSOLUTELY UNFAIR. I spent my money to buy the defective computer which your company has produced. Worse yet, due to the computer problems, I run my studies behind. The computer problems affect my studies since mid July 07. It is urgent for me to get a new computer which does not have problems and which I do not need to spend my time to fix computer problems. Courses at m school will start soon.

Mr. James Phillip suggested me to contact a case manager. However, I reject his suggestion because there is no doubt that Mr. Proctor does not care customer satisfaction and would not send his note in an appropriate manner to technicians in NC to let them know possible problems.

In sum, I urge your company to provide me refund on expenses which I purchased Presario V3000, including extended warranty or to provide me a new computer which is equivalent to Presario V3000 that I has been having huge problems since mid July 07. I prefer the refund. I would like to stay away from your company for a while, though I might come back to your company to purchase items generated by your company in the future. Most importantly, your technicians have failed fixing problems and have ignored customer satisfaction. As in my earlier statement, Mr. Proctor did not mention in his note about the possible problems with motherboard, according Tina. Even though I sent my computer to your company to fix problems, the computer comes back to me with additional problems which the computer did not show in the past. Your technicians have failed in fixing problems with the computer even though I typed up the problems with the computer to let them know clearly what are the problems. They lack abilities to explain what they did to fix the problems. Seriously, your technicians and the case manager have exposed lack of professionalism and expertise since mid July 07. The computer problems affect my studies. I am a PhD student. As a result, I have been extremely disappointed with your company due to your employees’ lack of expertise and professionalism. I do hope that HP guideline states that their first priority is customer satisfaction as other companies’ guidelines state, that Mr. Proctor misunderstood the guideline at your company and that he would be mature enough to fix his problems.

I would be delighted to provide additional information upon request. Thank you so much for your prompt attention on this matter. I look forward to your response.

Sincerely,

Tae Kunisawa
CC: Mr. Adam Proctor
Fax: [protected]

---------------------------------------
The second one is as follows.

Tae Kunisawa
4200 Altura Vista LN NE
Albuquerque, NM 87110

August 16, 2007

August 16, 2007

CA HP Company
3000 Hanover St. 20 bx
Palo Alto, CA 94304
Phone: [protected] (fax: [protected])

RE: Case #: [protected]

To Whom It May Concern:

I am writing this to request Mr. Proctor to provide me his answers to my questions about a case manager and a technician according to HP guidelines, if he does not accept my request which is refund on expenses which I purchased Presario V3000, including extended warranty or to provide me a new computer which is equivalent to Presario V3000. I also request him to give me written responses about my requests and questions by fax. My fax number is the same as the phone number which is [protected].

My questions about the guideline for the case manager and technicians are as follows.
1. According to the HP guideline, is it valid that the manager does not send his note to technicians who are assigned to fix the problems, not requesting testing the motherboard, even though the case manager had suggested his client that his client’s motherboard should be tested?
Seriously, Mr. Proctor exposed lack of expertise by not sending his note which request testing motherboard of my computer. I clearly remember that Mr. Proctor told me on July 31, 07 that there would be a possibility that my computer would have a problem with the motherboard. He also stated that he would write a note about that to let the technicians know the possible problems. It is unfortunate that he failed in sending his note to the technicians about the possible problem with the motherboard. As a result, the technician did not test the motherboard. After I got back my computer, I learned that my computer would have a problem with motherboard.

2-1. According to the HP guideline, is it allowed for a case manager to claim that he does not care even if his clients are disappointed with HP products and HP services, indicating that he does not care about customer satisfaction?
2-2. According to the HP guideline, is it allow for the case manager to insult his client?
Mr. Proctor clearly stated that he does not care even Tae Kunisawa was disappointed with HP products and their services, laughing. Undoubtedly he insulted me by mentioning that. This is totally UNPROFESSIONAL.

3. According to the HP guideline, is it allowed for a technician not to describe what they fixed and what they changed for each requested item?
They described, “We identified an issue with your CD/DVD/RW drive. 3-As a result we resorted your system to its original factory settings.” However, they do not describe that they changed a hard drive and an optical drive. Thus, I had to call HP again to know if the hard drive of my computer was changed or not because my computer keeps showing problems after I get back the computer from the technicians in NC.

4. According to the HP guideline, is it allowed for technicians ignore their customers’ requests?
I typed up my note to let them know what is the problem of my computer and enclosed the note in a box which I placed the computer before I shipped the box to NC. However, they did not fix the problems completely, though they fixed the problems partly. Undoubtedly, they ignored my requests about repairing my computer.

Due to Mr. Proctors’ and technicians’ lack of expertise and professionalism, my computer still has serious problems. My time is limited to work on the problems which your company, Mr. Proctor and technicians in NC have initiated, not myself. I do hope that your company and Mr. Proctor understand my request and give me Mr. Proctor’s reply to my request sooner. Thank you for your prompt attention on this matter. I would be delighted to provide additional information upon request. I look forward to your response.

Sincerely,

Tae Kunisawa
CC: Mr. Proctor
Fax: [protected]

-----------------------------------------------------------
Please let me know how you work on the problems caused by HP or Compaq. Now HP and Compaq merged. I look forward to your response.
Thanks.
Tae

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j collins
,
Nov 19, 2008 4:26 pm EST

i had an hp laptop that i financed from COMPUSA in atlanta. it was the LANCE ARSTRONG edition. it didnt work very well. after just a couple of months..i had already sent it in a couple of times for repair. then...the last time i sent it in..i never got it back. FOR A YEAR! i tried to call..no one admitted i sent it. the case number to them was invalid. they wouldnt admit. i kept calling for a year...somehow...eventually..i got a corporate number. i talked to a lady named carly. after another month or two..she eventually gave up from me calling her...and she decided to sent me a free replacement laptop. it wasnt as nice as the livestrong model...i felt..it was a v3000. but i took it anyways. she also gave me a 2 year warranty.

so, that was a year and a half ago. the whole time of owning this laptop...it disconnects from my wifi...restarts on its own. a blue screen flashes with errors that it doesnt give me time to read. it freezes. everything possible.
i sent it back for repair a couple of times...but it didnt fix the problem.
now..it does all the same things...but now...red lines appear on the screen at random. it will not connect at all to wifi even thought it shows that i sees my wifi router. it will not connect!
sameblue screen stuff. unrecognized usb device pops up when nothing is connected! etc...

i called hp. they said warranty was expired. they want $300 for me to send it in for repair. why would i do that if they are just gonna replace parts with the same faulty parts? do they have updated replacement parts? are they just going to charge me and just wipe the hardrive and then reinstall? because i have done that numerous times!

i took it to radio shack the other day...because they are a compaq dealer. they claimed to have fixed it. i go to pick it up...i make the tech start it up and show me. wow. it wasnt fixed after all! i had to pay him $30 bucks for "Attempting" to repair it.

so now what do i do?

i tried to call that case manager from a year and half ago..but the number doesnt work! it just connects me to tech support. she told me a year and a half ago..."save my number..call me if this laptop ever messes up and ill take care of you!"

does anyone know the secret number to call?/

can i fix it myself? if i order a motherboard...or whatever parts...are the new parts faulty just like the OEM parts? or upgraded?

and the biggest complaint of all...
WHAT THE HECK IS WITH THE VONGO THING THAT I CANNOT REMOVE SINCE IT WAS NEW!?

HP ripped me off. someone help me.

any info... please email me at jjjjcollins@hotmail.com

thanks!

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Then Chi Chern
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Jul 04, 2008 6:16 am EDT

I bought a Compaq V3000 a year ago. And faced same problems as yours.I'm really dissapointed with Hp And their services...

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san_francisco
, US
Aug 23, 2007 2:45 am EDT

Did you even pick up the manual? You buy a cheap, value range notebook, treat it like dirt and expect it to keep working. Did you read the instructions on care and operation of the unit? Don't think for a second that the problem here is anything other that the user, YOU.

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12:00 am EDT

HP bad television!

I bought a 58 inch Hewlett-Packard HD DLP tv in March of 2006. the model is md5880n. It had a one year warranty, that expired in March of 2006. I paid about $3800.00 for the television.

The tv picture went bad on July 31, 2007. I called HP and they scheduled in home repair for August 2, 2007. The cost for the repair person to come to my home was $250.00.

The repair person, after talking with HP tech support, said it needed 3 parts, a $300.00 bulb, another part for about $800.00 and a third part for about $2900.00. The total cost of the parts to repair were more than the original cost of the television. Needless to say, I did not have the set repaired and now do not have an HD TV.

Base upon my previous experience with HP printers, I thought the TV would be of good quality. That was not the case, and I will never buy another product from Hewlett Packard.

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Mike Wilson
,
Oct 16, 2007 7:29 am EDT

I too have one of these sets and while they do perform very well, they are also notorious lemons. I just had my first major problem with mine and looks like I'll soon be stuck with a $3800 boat anchor as mine is also out of warranty. I had what I believe was a purely cosmetic problem though, one day out of warranty (there was some bubbling up on the front door near the lamp, from the heat I suppose). I called HP and even though I was only one day out of warranty and the door must be a fairly inexpensive part, they refused to budge. It wouldn't be so bad if there weren't so many people having horrible problems with this unit, especially when they are just not very old. A $3800 television should last longer than 18-24 months. See the thread here for a laundry list of folks having problems: http://www.avsforum.com/avs-vb/showthread.php?t=592933&page=307

Apart from the md5800n, I also had an HP laptop that I bought about a year prior to the TV and it has been a lemon as well (I won't go into it, other than to say that HP ended up downgrading my video card because they finally admitted that the original high end video card produced more heat than the system could deal with). I have to conclude that this company is not a producer of quality products. I will be avoiding HP and Compaq products like the plague from this point forward and I would advise others to do the same. They used to make good printers, but I have heard of bad experiences with recent models of those as well.

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HP - laptop problems

I have purchased dv pavilion 2000 in January. But began to create problems for me after one month it had display problem. Sometimes display began to spark. Sometimes it touch pad leave working. It also become unstable and hang everyday. It's Keyboard also leave working and a key is also not working properly. One USB slot also stop working. I have to face a...

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HP steer clear of hp company!

I have never written a review and I rarely am so adamant that people should steer clear of a company! I bought a HP Laptop in October of 2006. By early 2007 I was already having problems. The only solution was to send the computer in. I sent the computer in with the box, etc. supplied and it was returned approximately 10 days later wiped totally clean. All programs and files had to be reinstalled. Within a couple of weeks the computer was running slow again. I was told it was not because of HP. Now it is July 2007 and the entire computer went blank. There is nothing on the screen and will not open. All the computer will do is power on. HP tried to fix it remotely, but once again I was told it must be sent in. So here goes another period without a computer. I also mentioned there was not a way to backup the computer because it did not function and I was told I could spend $100 and find a company to image it. So now I am going to pay $100 for someone to image a computer that does not work b/c HP has not fixed it and it is still under warranty? Give me a break! What kind of service is that?

It only gets worse!

I receive the box to send the computer in, put the enclosed FedEx sticker on it and send it away. The next day when it was to be delivered to HP, I tracked it only to find out that the sticker THEY gave me had the wrong address on it. The box was at HP with a wrong address. I called HP and this is when the Customer Service nightmare really began.

1) If I didn't call they would have never known it was lost.
2)The said they would call FedEx and try to find it.

At this point I called Executive Customer Relations in the Corporate Office. I spoke to a gentleman named Bob and explained that the computer is lost and it is ridiculous that I have a computer that is less than a year old and has had so many problems. Without offering a temporary replacement computer, it is hard to do work when a computer is in the shop. I also said I have never had problems with Dell and Toshiba, why am I having so many problems. This is not normal! He was nice and explained he would note my account and have a case manager on it right away.

A woman named Jean called and said they found the computer and it would be delivered to HP the next day. I told her of my frustration and this had now postponed it being delivered to me by another day. I also said I should not be dealing with these problems when the computer is not that old. Additionally, the online repair ticket did not note the correct problem. She was very rude, told me I should have bought a business computer if I wanted to do work on it (I only use it for email) and that if I didn't have problems with other brand computers, then I should buy one of those. I then said that I would be happy to post her comments and the service I have received on the internet, and she said she didn't care.

I then received an email from a lady named Rosa King. It stated: "Hi ___ my name is Rosa King I work for HP Customer Care. I need your correct address in order to send you your computer. I left a message on your telephone. Please e-mail or telephone me back." I did not have a message on my telephone, but the address to send my computer to was in the file and in the box. I called her back. Once again she asked for my address. I told her it accompanied the repair and was in their file. I asked why she was sending me the computer? Had it gone to repair yet? She stated she needed to check. She saw that it had not gone to repair, so I told her that is the address she should be sending it to...

I then called Executive Customer Relations again to report this frustrating experience and the customer service experience I had with Jean. I spoke to a nice young man who was obviously being trained. I heard the woman in the background prompting him on what to say. He said he has noted the account and I should be receiving a call back with the status of the computer and my concerns. Never received it. I did receive aa auto-generated email stating that my computer had been received and it would be back to me on August 2nd.

Today, July 30th, I received another auto-generated email stating my repair had been delayed. No date given for the time my computer would be returned. I once again called my case manager - Jean. She stated she did not know why I received this email, she still had the date as the 2nd and this must be just acknowledging that they received the computer. I told her this was from another email address, I had already received an email with that information and this was clearly stating my computer was delayed. "We apologize for the possible delay in delivery of your service; however, we are diligently working on expediting your order." She did not check on why this was sent nor offer to. I asked her when will I know if my computer was delayed. She told me I would know on the 2nd - the day I am supposed to receive the computer! I told her that this was very inefficient. She became very rude and once again would not give me any information. I told her I would call Executive Customer Service again as I already had in the past, because she is not a good customer service representative. A customer service representative should never speak to customers in the manner she speaks to them. She told me that she didn't care if I call and it didn't bother her. I then said that I would also post it on the internet. She said she loves it when people do that and she could care less. AWFUL WOMAN! Didn't try to help and then acted like this? HP should realize that this woman does not care about the HP reputation, just her paycheck.

I then called Executive Customer Relations again. I spoke to Tina. She asked my case # and why I was calling them. She wanted to know the whole story again - so I guess it was never documented. She was not too patient, not very friendly and not willing to do much of anything. I asked to speak to a manager, but she was supposedly the only one there at that time because it was 7 AM PST. It was obviously later since I am CST. She stated she would send the information to Jean's manager. I made it very clear that I wanted to know when my computer was going to be ready and I wanted a manager to call me back ASAP. I am still waiting...

I wish I could get my money back and be on my way! I can't stand these people or their product!

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darshan s
,
Jul 29, 2008 10:24 am EDT

they sold me a product which hp themself couldn`t provide me the photosmart 59 ink catridge.

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canadianHy
Cote Saint Luc, CA
Jun 17, 2010 10:23 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I too am having problems with my HP media centre PC purchased in 2007. The best thing about the purchase was Best Buy's extended warranty which has saved my butt. After my third repair involving my second hard drive replacement, I wrote to the CEO of HP and the CEO in my country.

CEO's set the policy. CEO's also tend to live in a bubble. Since this is a corporate problem, I am going to annoy the bosses. The employees can do very little. I am going to be very persistent about this.

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tami
,
Sep 09, 2008 8:43 am EDT

I purchased a HP Pavilion Laptop in May 2008. I returned for service in June for excessive overheating. I was told it would take 7-10 business days. Around the 10th day, I received an email AND phone message that due to huge demand, the part they need to replace has been backordered and they hoped to have it returned soon. 6 weeks later, it was returned without the adapter/power cord. I contacted my case manager, Jeanine Gabriel, whose attitude was very poor and rude. She first argued that she couldn't send a replacement for the adapter/power cord that was neglected to be returned from her warranty department. When I told her that I couldn't evaluate the service repair until I received a replacement cord because my laptop battery was low, she changed her decision and sent me a new cord. I received it 3 days later. Upon evaluating the repair, I found that the excessive overheating problem seemed to be corrected, however, there were new problems with the hardware and poor performance. I called Jeanine Gabriel to let her know my displeasure. Her attitude again was very poor and she stated that she couldn’t help me that I had to contact technical support again. I told her that was unacceptable. I had sent the notebook in for service according to my warranty and HP returned it in poor condition. She then issued a new order for me to send the laptop in to be repaired again.

This time, my laptop was returned within the 7 – 10 business days. The hardware problem was corrected, but I was receiving installation errors using Windows Update and the performance was still sluggish. I was able to install the updates manually and it seemed to help the performance a little, but I still wasn’t satisfied.

Jeanine Gabriel called to follow-up on the 2nd repair. When I explained that I was still unsatisfied, she advised that there is nothing more that she or HP can do for me and that there is no one else to talk to about my complaint because she was my last line of contact at HP. When I told her that I wasn’t happy with her answer, and that I would post my horrible experience with her and HP on the Internet, she told me she didn’t care. Horrible customer relations and HP should be ashamed of their business practices. I’ll never buy another HP product again!

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Andrea
,
Aug 06, 2008 1:13 am EDT

I wish I would have read these comments before purchasing one of their products. We had hardware failure within 3 days of the purchase. We are still trying to get some form of customer service after spending many hours on the phone with HP. We spoke to 'Sindie' when we asked for her employee ID and Last name she said she had none. Apparently Sindie is the Madonna of India. We were told that we probably had hardware failure for hooking up a printer (an HP printer). I am amazed that a company with such a huge name can continue to do business while providing NO service to the customer.

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Dean franks
,
Jul 18, 2008 4:09 pm EDT

I wish I had never bought ANYTHING from HP.
Thank God that through my work I meet hundreds of people EVERY day and am able to bore them with my HP horror stories.
The way I see it is if only ONE person that I tell takes notice of me then that is one less person who will buy anything from HP.
I won't bore you with all the details, let's just say that thanks to HP's "customer care" (now that is an oxymoron!) I have travelled all around the world, Australia, Mexice, Costa Rica, Brazil, Pakistain, India and of course (just the once) USA.
All I have got so far, in my search for a replacement graphics card, whilst still under warranty, is lies, broken promises, "It's not my department", "You are thru to the wrong department" more broken promises and more lies.
Would I ever buy ANYTHING from HP again?
Yes, as soon as they start a Hockey league where the Devil lives.
Would I ever reccomend HP to anyone?
Yes, but I would have to REALLY hate them first.
Let's just tell as many people as we can what a bunch of ###s they are at HP and hopefully enough people will get the message and they will end up where they deserve, in chapter 11.

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unhappy HP customer
,
Apr 13, 2008 4:43 pm EDT

It is very sad to read your story and those from comments posted to your story. I too have had a very similar experience with HP. I just wish I had researched customer feedback on HP before my purchase. But I appreciate all those who now take the time to post their feedback on the web. Hopefully we can help prevent an unsuspecting customer from getting into our painful situations in the future. I know I'll never buy an HP product again.

Another aspect of all our painful experiences that I don't see on the web is how much more visible to our friends & family it is that HP has unreliable products and even worse customer service. I know all my friends, family & co-workers are absolutely appauled that HP has not replaced my PC even though my PC died 4 months ago!

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Robert M. Sax
,
Nov 27, 2007 2:56 pm EST

I am truly sorry I bought Pavillon 9000 with Msft Vista Home Premium OS. since purchased in March '07 I have a blue screen disaster and 6 or 7 minor problems. Each time I was referred to people in India for resolution. Of course between poor reception and difficulty in unscrambling their accents it was usually a very exhausting experience. And ,of course, there were many times when your expert had to refer to an associate had to put you on hold while they did not know to proceed. My most recent experience had me on the phone for almost 2 hours. No luck they could not get ,e connected to the internet, which was my problem. My computer was cleared out and I was told that that should do the trick. WRONG! THEN I WAS TOLD THEY WOULD SEND ME A BOX TO PACK UP MY PAVILION 9000 AND SHIP BACK TO A SERVICE CENTER FOR REPAIR OF MY INTERNAL WIRELESS CONNECTOR WHICH SHOULD SOLVE EVERYTHING BECAUSE THAT IS THE PROBLEM. I decided to try one last option. I called my ISP, Verizon. In about three minuted they listened and after another 2 minutes they had me connected! The next morning I was again UNCONNECTED but remembering what my Verizon rep had done, I DID IT! I AM CONVINCED THAT YOU DO NOT HAVE A CUSTOMER SERVICE UNIT, BUT REALLY IT IS A CUSTOMER DISSERVICE UNIT. WHY DID I LEAVE APPLE? I KNOW: FOR A LOUSY 4 INCH CRT AND A FEW HUNDRED BUCKS! DUMB ME!

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Alan Mallyon
,
Nov 21, 2007 8:29 am EST

My HP Dv6285eu note book is a pain in the x, it would help if the support people could speak English. I have spent hours in the phone, explained the same things repeatedly, been passed around departments, received conflicting information. I am going back to dell.

Alan.

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Luis Santiago
,
Aug 30, 2007 6:54 pm EDT

I purchased a DV6225US from Office Depot in February of 2007 when they and HP (Huge Pile) had some deep discounts via rebates ($300in all). Regardless of the price, by 02/28/2007 the unit was useless, a VERY expensive boat anchor. I tried to get my $ back from Oriface Depot who said "since the rebate has been processed we cannot give you a refund, contact HP." I contacted HP the same day spoke to some useless body in India then was escalated to a "Floor Supervisor." Eventually I too got a chance to speak with BOB in the "Executive Customer Relations" dept. BOB referred my problem to a "Case Manager" named Tom who called me the same day. After much ranting about the uselessness of my VISTA HOME PREMIUM loaded HP DV6225US, I was placated with an escalated warranty + accidental replacement insurance policy valid until 02/2009 (yay, the thought of dealing with the dolts at HP for another 2 years makes my rectum pucker). So now my notebook has a crappy OS (VISTA HOME PREMIUM) that is compatible with nothing, the LCD goes white then shades of gray, it shuts off intermittently, freezes, the battery holds an intermittent charge, does NOT recognize any USB devices (not even an HP digital camera - HP Photosmart E317), and the thing over heats - touch pad and ballast/power adapter. Now comes the fun part:

08/23/2007 - Called tt Customer (DIS)Service Rep who was rude and unhelpful. I asked to speak to his supervisor and he put me on hold (terminal ignore). After 20 minutes on hold, "John" the "Floor Supervisor referred my case to the "Case Management Department" with the comment that "a case manager will cal you back in 1 to 3 business days, your case # is 7342469***..."

08/24/2007 - Desomnd, my "Case Manager" calls back on my cell #. He asks me to explain for a third time what issues I'm now experiencing so I told him. I then asked for an Return Merchandise Authorization # (RMA). He retorted "oh, we don't replace defective units we only repair them as your warranty only covers repairs..." I asked him to look again as I was confident that he was mistaken. Desmond became unreasonable at this point and told me that he was the "end all be all of this case," that he was the last person in line to whom I could speak of this matter and that he would ONLY authorize a repair order. He proceeded to give me a "Repair order #KMT4**-**" that would generate a fed-ex box to be sent and into which I was to pack my HPDV6225US then send it to HP. I explained to Desmond that I would be in contact regarding an RMA and that our conversation would NOT be the last on this matter.

08/24/2007 - researched my initial call on 02/28/2007 to find that I did indeed have "Accidental Replacement Warranty" coverage to REPLACE my HP DV625US notebook until 02/2009 according to "Case Manager," Tom.

08/24/2007 1450H PST - Call back to case manager department number given by Desmond [protected] x94 to discuss the FACT that I have "Accidental Replacement Warranty" coverage to REPLACE my HP DV625US notebook until 02/2009..." I got the general voice mail box asking me to leave a message only to then have it tell me "the nail box is full."

08/24/2007 1530H PST - Call to "Executive Customer Relations" [protected], since it had worked to light the proverbial fire once before on 02/28/2007. I spoke to a very pleasant woman named Ana, who asked and listened to my complaints then requested my "Repair Order #" -AND- "Extended Warranty/Accidental Replacement Insurance #" to ensure that the case manager could cross reference them. Ana then proceeded to state "now that I have all of this information documented, I will send it over to your case manager, Desmond, and he will call you back in 24 - 48 hours.

- THREE DAYS LATER -

08/27/2007 - NO CALL or EMAIL FROM DESMOND nor any HP representative. I called Case Manager line and received the voice mail which was full. Unable to leave a message I called back to the "Executive Customer Relations" line and spoke with Bea. Another pleasant woman who listened intently then said "I will have your case manager call back within 24 - 48 hours and have them cross reference your repair order and warranty status..."

- SIX DAYS LATER -

08/30/2007 (TODAY) 0900H PST - NO CALL or EMAIL FROM DESMOND nor any HP representative. Call to Case Manager line [protected] x94 and was FINALLY able to leave a brief message (no live body though).

08/30/2007 0915H PST - Call to "Executive Customer Relations" [protected] spoke with Holly, explained that it has be 6 days since I first spoke to Ana who assured me that my case manager, Desmond, would call me back within 24 - 48 hours. Holly said that she would personally forward my complaint an issues to HER manager in the "Executive Customer Relations" and to Desmond's manager (keep in mind that Desmond stated he was the "end of the line" in his department). Holly gave no promise as to a time/date when I could expect a call back from any HP rep. I ended our call stating that my expectation was to speak with her or Desmond's manager today even if it is the Director or even VP of Customer Relations that had to get on the phone to call me back. Holly placated me by saying "I'll do my best to see that your expectations are met.

08/30/2007 1650H PST - Alas, another call to "Executive Customer Relations" [protected] and I had the displeasure of speaking to the dreaded JEAN! What a dour and disrespectful person (I chose NOT to call her a woman purposely). Jean listened to me for about two minutes before jumping in with her comments. Ultimately she said "I can waste more time listening to your problems OR escalate this matter AGAIN to one of the managers here and the Case Manager department, which would you like me to do?" I asked "what does escalating mean and how does it get a call to me from YOUR manager?" I then demanded that she let me speak to her supervisor to which she said "it's now after 5PM and there's no one here but me, I'm the one you got so it's my way or no way!" I then stated "since you're obviously a waste of time, I'll call back tomorrow and speak to your supervisor or better yet, I'll come on over to the "Executive Customer Relations" office here in Silicon Valley and request a personal audience with you AND your manager, would that help with your attitude?" She then said "I'll just escalate this ok?" After another round of "what does escalate mean/do," she got exasperated and said "just call in again tomorrow..." I said "thank you for wasting my time, talk to you manaña" and hung-up.

LET'S SEE WHAT TOMORROW BRINGS! LM -Maniacal- AO

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jennifer vorisek
,
Aug 09, 2007 3:19 pm EDT

I myself have been given the same run around by this company. I owned my computer for 36 days. Bought it 6-6-07 and it was completely useless on 7-12-07. It is now 8-9-07 and I still do not have my computer in my hands, a new computer, or my money back. It is smoke screen after smoke screen. There should be a class-action law suit against this company. Please email the Federal Trade Commission, bureau of consumer affairs, they will email you information on your rights to a full refund and add HP to their list of companies to investigate. Please do this, the more people who do, the better. Next time you talk to your 'case manager' - tell them you want a refund of your money NOW and it is your right to get it... don't take 'no' for an answer. Good Luck to you - I am still fighting!

ComplaintsBoard
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12:00 am EDT

HP poor quality product!

I have a ZD8000 laptop purchased about 2 yrs ago for about $2800. I bought the extended warranty as I travel internationally. I had a problem with vertical lines on my screen. I notified HP tech support about the problem in december 06. I could not get the unit repaired right away because I was out of country and in Brazil. I returned to the US in July 07, now extended warranty expired. Sent unit to HP for repair. We agreed to have the unit repaired at my cost of 286.95. They sat on the unit for over a week without repairing. Then I contacted them and they refuse to repair my unit saying it is too costly. They want to scrap unit. I need info for class action law suit and also will contact TV news services (eg:7 on your side) for resolution of problem. Please help with any info smb!

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12:00 am EDT

HP poor quality product!

I have recently bought a HP Pavilion laptop (Model dv6226tx) in a store at Chennai, India. It comes with a Vista Home Premium operating system. It also has a in-built webcam. The problem is most of the time, the web cam does not work. Whenever I try to access it with some instant messenger program, like Windows live messenger or yahoo messenger or trillian messenger, sometimes it works with and sometimes I am getting error messages like "Webcam is not connected" or "You don't have webcam connected to this system or it may be used by some other application". When we contacted HP customer care support, they are only giving temporary solution like, re-installing the software for the webcam from the c:swSetupWcam folder. This is every time, we have disable and enable the webcam. There are lots of complaints lodged at the HP website regarding the same problem by various customers, but still HP is not responding with any permanent solution to it. Instead of spending their time in fixing the bug, HP is spending their time in hiding the fact, by removing the complaints that we have posted in their website. I have posted some 4 or 5 complaints regarding the same issue, whenever they feel the heat is being on the higher side, they are removing the posts.

Read full review of HP and 5 comments
Update by Sundar Rajan
Jul 26, 2007 2:54 am EDT

Not yet..there is no permanent solution to it . HP is not at all taking these complaints seriously.

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Krushna Nanda Khadanga
,
Sep 14, 2007 5:57 am EDT

The following link i got from support people of hp for the LAN driver. Hope it should work.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-43103-1&lc=en&cc=us&dlc=en&product=3224055&os=228&lang=en

otherwise we can also try drivers of pavilion dv6114tx for dv6226tx model of hp laptop. (it should work according to service center guys) in windows xp.

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Krushna Nanda
,
Sep 12, 2007 11:03 pm EDT

Yah i agree its a crap product. Can somebody tell me where i can find the Ethernet controller driver for this model which works for Windows XP

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Raghvesh Vats
,
Aug 09, 2007 3:25 am EDT

Try this it did work for me:

If you are running Windows XP, you may be running XP's in built Internet Connection Firewall (ICF) without your knowledge, since it is the default. Follow these steps to ensure that the correct ports are opened. For Windows Vista efforts are similar technically but in different location than XP.

Click "Start," "Settings," and select "Control Panel."
Double-click the "Network Connections" icon.
Right-click the connection that you use to connect to the Internet, and then click "Properties."
On the "Advanced" tab, uncheck the "Protect my computer" check box if you would like to disable the firewall. If you only want to open the webcam ports, check the box and continue with the remaining steps.
Click the "Settings" button.
Click the "Add" button.
Under "Description" fill in Yahoo! Webcam. Under "Name or IP" fill in 127.0.0.1. Under both "External Port" and "Internal Port" fill in 5100. Check the "TCP" button.
Click "OK" to close all opened dialog boxes.

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Harvinder Singh
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Aug 04, 2007 1:55 pm EDT

I agree completely. I have an HP Pavilion 6436 and I'm having the same problem. The webcam works a few times on Yahoo messenger and then it just says "the webcam is not connected," and HP just tells me to reinstall the new driver, load BIOS defaults, flash BIOS, etc. but no real solution. Anyone have any ideas?

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charan
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Jul 22, 2007 10:39 am EDT

I am facing same problem. Did you find any solution for this?

ComplaintsBoard
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12:00 am EDT

HP (complaint regarding redemption scheme)

This is complaint regarding redemption scheme of free motorola phones, this is my redemption code D7KEULBNQ4, E6DS57NYSO, F65UOGIKFO (for free motorola phones) i am already send my all related document and i received confirmation mail from HP Redemption cell, but till from last one year i am not received my free Motorola phones and any revert from them. Liars!

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sneha bharti
, US
Mar 17, 2018 9:31 am EDT

i have bought a hp printer 2135 ink advantage 8th feb 2018. my redemption code is DWYG211696DW and product serial n. is -CN79G4B1WK. I HAVE SEND ALL DOCUMENT like invoice copy & coupon origing cutting by courior. i have received an email from hp, about my bata voucher 1000/- is approved on 06-march-2018. but the code is not redemption at bata store nor online. how can i use it..

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pankajbhatia
, IN
Nov 13, 2012 10:55 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I PURCHASED HP LAPTOP ON 1 OCTOBER .MY REDEMPTION CODE -5259692 AND MY PRODUCT SERIAL NUMBER IS 5CD2321XJD . I WANTS TO 2ND YEARS CLAIM DOCUMENTS.YOU ASKS ME THAT YOU SENTS IT IN AT LEAST 2 WEEKS BUT YOU CAN NOT BE SENT. I SHALL BE NOW FORCED TO LODGE A GREATER COMPAINT TO CUSTMERS FORUM.PLEASE TAKE THIS MATTER SERIOUSLY AND YOU REPLY ME QUICKLY MY EMAIL ID IS pankajbhatia53@yahoo.com .my contact number is [protected] .

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B Ashar
, IN
Jan 18, 2011 11:02 am EST

I purchased HP cq62-105TU in April 2010.Norton Internet Security was offered to me.But HP sent me a lesser value software Antivirus instead of Internet security
Ashar B

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SUPRIYO SAMANTA
, IN
Dec 30, 2010 3:00 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I purchased Compaq presario CQ40-144TU on 23/12/2008.The details are SR.NO.-CND8361NIR, Redemption code - OYEWMBU400.I received the 5.1 Home theatre but still not received the DVD Player . Two years have passed and still not receiving the gift indicates the negligence of your service to customer.I shall be now forced to lodge a greater complaint to customers forum. Please look into this matter seriously.looking forward to your early reply.my gmail id is supriyosamanta1705@gmail.com.

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khush gill
, IN
Dec 05, 2010 9:31 am EST
Verified customer This comment was posted by a verified customer. Learn more

i had buy pavilion dv6. but still gift is not send

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Raghu nandan M
, IN
Apr 29, 2010 10:29 pm EDT

I had purchaed Hp Pavilion Dv4-1502Tu Notebook PC, with product serial no CND9462D80 in Dec 2009. I had claimed for Videocon Wall-Mountable LCD TV and my claim was approved on 28 Dec 2009 following submission of all documents including 9000 Rs DD. My redemption code NOQC8WU4HA. Till date I have not received the gift. And all query mails get bounced back and customer care number is not reachable.

Delivery has past due date by 2 months.

Plz inform the current status of delivery on top priority.

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M. Raghunandan
, IN
Apr 26, 2010 9:56 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Same is with me

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DURGESH PANDEY
, IN
Mar 16, 2010 6:56 am EDT

i have taken hp laptop on december 2009 and i have send all the document in time and i got message my document has been reached on 04 Jan 10 with DD of 9000/-.According to u delivery will be in within 08 weeks.I have not got my gift LCD television till date.

my redemption code OEZPK61NWW

MY DD NO- 630779 (SBI BANK)

PRODUCT SERIAL NO CNU9281BCY

Plz inform the current status of delivery on top priority.

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JAYDEEP BASAK
, IN
Mar 13, 2010 2:26 am EST

Hi I am jaydeep basak, from siliguri west bengal. I have purchased one laptop on 31st December 2009. I SEND THE DD AND ALL THE DOCUMENTS AND IT HAS BEEN RECEIVED BY YOU.
but still now i have not received my GIFT.

Redemption Code->Z7IAWTQY8L

Product Serial No->CNU9278BQO

PHONE NO-> [protected]

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S r Agrawal
, IN
Dec 05, 2009 1:04 am EST

this is a complaint regarding redemption scheme for motorola phones.this is my redempyion code-CCDWPMM1OE and my product number is SCNF91718SZ.
i bought my hp notebook on 26-SEPT-2009 and i have already Sent all the necessary documents and also received confirmation mail from hp redemption cell.i was promised to get my gift by mid of Nov 2009.
i therefore request you to please look into the matter and solve this issue as soon as possible.
I had sent a required MICR cheque no 254464 dated 27 sept 2009 for Rs 5499/- which was drawn by you as on 13 NOV 2009.
Hopefully you will solve my problem as per your reputation.

Anubha Agrawal
D/O Sita ram Agrawal
13, old roadways workshop
Near circuit house
Bharatpur (Rajasthan) -321001

ComplaintsBoard
R
12:00 am EDT

HP not providing second cylinder of gas

I am having a HP gas connection with one cylinder. I have taken this connection from Maa Durga Gas Service, Sai Road, Baddi. (code No. [protected]) and Phone No. [protected]. My Consumer No. is 503763.

Now the Problem is that I have applied for second cylinder on 11/03/2007 and I was assure that I shall get the cylinder within one month. But I have not got it till today. Whenever I ask them they say it will take one more month. I do not know what to do.

Having bright ideas what can i do?

With Regards,
Rajender Kumar

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Apurva kumar baidya
, IN
Oct 20, 2011 2:49 pm EDT

HP corporation Ltd,
Sub.- For Transfer the HP Gas connection.
Sir,
Most Respectfully to beg that, i am Apurva kumar vaidya Vill.+Po- Dumari Kalan Distt- Sitamarhi (Bihar) I am regular consumer (No-608172, code no-404110) or siva hp gas agency sheohar bihar.i want to transfer own gas connection from sheohar to majorganj sitamarhi bihar due to there are long distance from dumari kalan to sheohar but this gas agency owner did not transfer my connection so now this time i am very frusted for this connection so please i am requested to you, just immidiately
transfer my HP gas connection. with Regards Apurva kumar vaidya Bihar

HP In-depth Review

Product Range and Quality:

HP offers a diverse range of products that cater to various needs and preferences. From laptops and desktops to printers and accessories, they have a wide selection to choose from. The quality and durability of their products are commendable, with many customers reporting long-lasting performance and reliability.

Customer Service:

HP's customer support team is known for their responsiveness and helpfulness. They are easily accessible through multiple channels, including phone, email, and live chat. Customers have reported positive experiences in resolving their issues and complaints, with the support team going above and beyond to ensure customer satisfaction.

Pricing and Value for Money:

HP's pricing strategy is competitive, offering products at reasonable prices compared to other brands in the market. The value for money is also considered good, as customers find the quality and features of HP products to be worth the price they pay.

Website Usability:

HP's website is user-friendly and easy to navigate. It provides relevant information and detailed product descriptions, making it convenient for users to find the information they need. The online purchasing process is also seamless, with a straightforward checkout process and various payment options.

Shipping and Delivery:

HP's shipping services are known for their speed and reliability. Customers have reported receiving their orders in a timely manner, with minimal delays. The packaging quality is excellent, ensuring that products are well-protected during transit. Tracking options are available, and the delivery estimates provided are accurate.

Warranty and Returns:

HP offers comprehensive warranty coverage for their products, giving customers peace of mind. Initiating returns and refunds is a hassle-free process, with clear instructions provided. The return process is efficient, with timely processing and refunds being issued promptly.

Innovation and Technology:

HP demonstrates a strong commitment to innovation, constantly introducing new technologies and features in their products. They are at the forefront of integrating cutting-edge technology in their product design, ensuring that customers have access to the latest advancements.

Sustainability and Corporate Social Responsibility:

HP is highly regarded for their environmental initiatives and sustainability practices. They prioritize ethical business practices and are actively involved in social responsibility programs and community engagement. Customers appreciate their commitment to making a positive impact on the environment and society.

Reputation and Trustworthiness:

HP has established a strong reputation in the industry, known for their reliable products and excellent customer service. Customers trust the brand and are satisfied with their overall experience. HP maintains high ethical standards, further enhancing their trustworthiness.

Overall User Experience:

Overall, the user experience with HP is highly positive. The combination of a diverse product range, quality products, responsive customer service, and user-friendly website contributes to a satisfying experience. In comparison to competitors, HP stands out in terms of user satisfaction. For potential customers, HP is highly recommended for their reliable products, excellent customer service, and commitment to innovation and sustainability.

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