Community Phone review: Refund dispute & lack of transparency

I, Halima Mohamed, 63yrs old retired woman with limited income, ordered landline service on 10/20/2025, agreeing to a total charge of $169.13, which included the first month’s service and equipment.
After deciding to cancel before receiving the equipment, I was informed that a return label would be sent and a refund would be processed. I received a refund of $46.00 for the first month’s service. ​
Upon returning the unopened equipment, I received a partial refund of $52.06, with $71.07 withheld by the company. ​
When I asked them the reason for the partial refund, the Community Phone stated that the withheld amount was due to their policy, which only allows full refunds for service failures, not for cancellations due to a change of mind.
I questioned the lack of communication regarding this policy at the time of payment, emphasizing my expectation of a full refund within 30 days. The company repeated that their return policy is specific to technical issues and that the 30-day refund law does not apply universally, as return policies vary by company. ​
Objective: I am seeking a full refund and I want to prevent others from experiencing similar issues with the company's lack of transparency regarding refund policies. ​
Today I searched online and reviewed their online company policy for refunds and it states that they process refunds in a timely manner.