CB Mobile Phones Community Phone

Community Phone review: Refund deceptive customer service

Robin Hurd of US

Jan 26, 2026 9:39 am EST

Verified customer

Featured review

Dec 29th I order service. All I was told it's $99 installation fee. On Jan 2nd no device I cancelled. On Jan 5th get email package shipped. I been trying get full refund because I cancelled before it was shipped. It's been 2weeks since I refused package. I been emailing liars & never once told ordering or cancel no full refund. I need full refund. Employees never disclose it takes over 5days to send device.

Claimed loss: $124.26

Desired outcome: Full refund. I never was told until after cancel in a email I read partial refund. I wasn't informed when my money was took it takes a week before I get device shipped & I didn't touch package cause I cancelled on 3rd.

Confidential Information Hidden: This section contains confidential information visible to verified Community Phone representatives only. If you are affiliated with Community Phone, please claim your business to access these details.

Community Phone - Refund deceptive customer service - Photo 1

Community Phone - Refund deceptive customer service - Photo 2

Community Phone - Refund deceptive customer service - Photo 3

Community Phone - Refund deceptive customer service - Photo 4

View 0 more photos

0 comments

Add a comment

Community Phone - Refund dispute & lack of transparency

Community Phone - I ordered a Landline service from these people on Feb

Resolved

Community Phone - I was enrolled as a client by a company on Feb 3, 2017, with assurances of retaining my number.

Resolved

Community Phone - I was charged twice monthly from Feb 2021 through Sept 2021 by my phone carrier

Resolved

Community Phone - After texting Community Phone Company to ask for info about porting my line, they went ahead in canceling my service without my knowledge or

Resolved

Community Phone - Landline VOIP phone 1

Community Phone - I inquired about Community Phone's landline service in early November 2

Resolved

Community Phone - Complaint taken over the phone by SE I did not authorize the payment for $34.00, send me a **** and do not automatically charge my credit card

Resolved

Community Phone - After being on hold for HOURS (I'm serious - HOURS) to no avail while trying to get my mid 90-year old parents a landline, I finally gave up

Community Phone - Very professional and experienced staff - a pleasure to deal with

View all Community Phone reviews and complaints

Community Phone Contacts

Community Phone phone numbers

+1 (866) 415-4764

Click up if you have successfully reached Community Phone by calling +1 (866) 415-4764 phone number 0 0 users reported that they have successfully reached Community Phone by calling +1 (866) 415-4764 phone number Click down if you have unsuccessfully reached Community Phone by calling +1 (866) 415-4764 phone number 0 0 users reported that they have UNsuccessfully reached Community Phone by calling +1 (866) 415-4764 phone number

Community Phone emails

help@communityphone.org

96%
Confidence score: 96%

Support

Community Phone address

24 Bayard St, Allston, Massachusetts, 02134-1427, United States

Community Phone social media
Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Jan 31, 2026
View all Community Phone contacts