The complaint has been investigated and
resolved to the customer's satisfactionResolved Cogeco — rough business practice
resolved to the customer's satisfaction
I was away and missed paying some my bills at my vacation home for February, including my Cogeco cable bill. They made only one attempt to contact me by phone - when I was away. They then sent a "collector" who came at 8:30 pm and behaved rudely with my wife when I was at work, took away my modem and cable box, all this when I had already paid the overdue amount recently. All the other services I had "defaulted" in February merely called again to remind me (they did not need to, I paid all bills as soon as I was back). Compared to that, Cogeco has a pretty rough way of doing business which consumers should be aware of.