The complaint has been investigated and
resolved to the customer's satisfactionResolved Coca Cola Bottlers Philippines — courtesy
resolved to the customer's satisfaction
I would like to raise the behavior manifested by one of the representative or employee of Coke last April 28, 2009. This I think needs to be addressed since the way he represented Coca Cola reflects the way it treats its Costumers.
Around 11:30 A.M. Tuesday April 28, 2009 a group of Coca Cola high ranking representative went inside my store for an unknown purpose. One of them whom I later identified as Johan Lopez went directly inside my store opened the coca cola refrigerator and inspected its contents, removed the cap container and poured all the caps roughly on the table, inspected the caps, returned the cap container at the Coke refrigerator and then he left together with his colleagues.
That man Johan Lopez a Sales Manager went inside my store without even giving due recognition of my presence as owner, not a word of greetings. And he left my store like as if I don’t exist. This man Mr. Johan Lopez is rude, I don’t know how he ended up with the position of being a sales manager maybe he knows how to make himself look good with you up there but the problem is how he represent you guys in front of us.
Which brings me to as the following questions: How are we to you? Are we important to you? Do you respect us? Are we not worthy of your recognition as patrons of Coke?
What he did was more than an insult to me. And this is the kind of image Coca Cola has shown me because he represented you guys, to think Johan Lopez is a Sales manager. This is my way of expressing myself anger and disappointments. I have no one to express this matter with since he is already the manager. By the way my name is Mario Tan proprietor of the Golden Sunset, a mini grocery here at Silay City Negros Occidental Philippines.