Coach Outlet review: Bad store

I bought several products, the store divided the order into several parcels, I only received a bag and a notebook. The pencil case was not delivered, the video clearly shows that the pencil case is missing from the parcel! At the time the parcel was sent, the pencil cases were sold out and the store made a technical error; they only sent a notepad. At the moment I am incurring a loss of $28.5! I ask you to return the cost of the goods that the store did not send to me. Why doesn't the store admit its technical mistake? There were no pencil cases and therefore it was not delivered

How can you trust the store now if it doesn’t send the order in full and pockets the money!