SUBMIT A COMPLAINT

Clicks Franschhoek / staff

1 Huguenot Street,Franschhoek, South Africa

Never have I ever encountered such terrible service and unwillingness to assist customers as I have at Franschhoek Clicks. Whenever I go there, which is on a regular basis because of the pharmacy, I find staff members chit chatting on the floor. No one notice you as you enter, they are unwilling to go the extra mile and have excuses whenever you ask for assistance. Today I've had it when all the staff members working the morning shift was in one aisle chatting about their hair, literally blocking the aisle and continuing with their conversations tying and loosening eachothers hair, eventhough customers passed and want assistance. They blatantly ignore customers, well not all customers... on one occasion I had to step aside for the staff member at the teller to assist a white customer first. Made me feel as if I am not a valuable customer.

The damage that staff at Franschhoek Clicks does to the Clicks brand is disgusting! Someone should intervene immediately. I am not the only one who has had a bad experience with the staff employed here. On several occasions I travelled to Clicks Stellenbosch / Paarl because of the service which is way above the standards received at my hometown Clicks. I am ashamed to say the least.

I do not have names because it is just about everyone, no exceptions! I have several incidents on different dates that motivated me to lay a formal complaint.

Regards,
Dissapointed Customer!

Di
Jun 12, 2019

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