The complaint has been investigated and
resolved to the customer's satisfactionResolved Clearwire — Won't cancel service and submits us to debt collector
resolved to the customer's satisfaction
Please pass this on. Clearwire must suffer the consequences of their nasty, dirty and disgusting actions. Please pass this on to as many people as you can - don't let anyone ever fall into their trap again!
We were Clearwire customers for 4-5 months when suddenly due to my husband's job we had to move out of state. The state we moved to did not offer Clearwire service so we wanted to cancel. We indicated that we'll pay the 200-something discontinuation fee.
Well it was not good for 'em. First, they grilled us for over an hour over the phone, trying to talk us into keeping the service. It was no use trying to explain that we are moving out of their service range. (I might here add that we've never had problems with their service so we were indeed sad -at that point- that we no longer are going to be able to surf the net through them.)
They tried to talk us into selling the account to someone we know. We asked friends and family but nobody wanted it. So we went on calling them again letting them know that we will just have to discontinue.
Then they tried to force us to put the account up on Craiglist for the new state we moved into, since one city here offers Clearwire services. (not the one we moved to.)
We told them we absolutely have no time to deal with this and selling the service is NOT our job. All we want is to discontinue the service.
Well - they simply refused. This above back and forth game about selling the account to friends/selling it on Craiglist went on for weeks. In the meantime we've had to move and FINALLY, just a day before our relocation they agreed to send the mail-in sticker (that's required for sending the modem back to them.) They knew our new address too, by the way.
Well, nothing happened. We tried to contact them to no avail. The sticker would not arrive for weeks/months.
FINALLY it arrived. Immediately, a day after the sticker arrived we've got a VERY nasty phone call from a Clearwire agent stating that since we are withholding the modem and refusing to send it back, they'll have to charge us extra.
I then explained to him that we've been begging for this darn sticker for MONTHS now and it just arrived a day or two before at most WHILE I was in the hospital having an unexpected, emergency surgery, hence forth why we haven't gotten it done immediately.
We mailed the modem out after this right away, and we were waiting for our bill to show up to pay the discontinuation fees.
Well that never came...instead of that what came was massive amounts of automated phone calls from [protected].
It was Clearwire's collections stating that we don't only owe the discontinuation fees but ALSO the monthly fees for the past several months. (which they couldn't collect through our bank account since we shut down our old bank account and created a new one - the old bank is not operating here in this state where we moved.)
We tried -several times!!!- to explain to them that we are more than happy to pay the discontinuation fees if they send a bill about that but we are NOT going to pay for the past few months when we clearly wanted to discontinue our service and they blatantly refused to do so.
They wanted to sweettalk us into paying the discontinuation fees over the phone. Nop...I don't think so. We've seen other complaints since then online talking about overcharging people over the phone.
The phone call's won't stop. Day or night, ten times a day if needed. We begged, asked, yelled, talked to supervisors to no avail. We just want to pay our discontinuation fees BUT WE REFUSE to pay monthly charges since they refused to discontinue our service AND we mailed back the modem as well. They always say that they will be galiant and "forgive" the monthly charges to us if we pay the discontinuation fees over the phone. DON'T anyone ever do that. They'll overcharge you and break their word.
They BLATANTLY refuse to send a paper bill.
Now they handed over our case to another collection company which is now calling us several times a day as well.
If anyone -or their neighbor- considers getting Clearwire PLEASE tell them the true story. The part of the true story is that the net service was indeed GOOD. HOWEVER NEVER EVER EVER in a million years sign up just for that. This is one of the biggest scums of recent times. I also think that us, people who got hurt by them (and being harrassed privately in our homes for money we don't owe or for bad things we have not done) should join and DO SOMETHING to tear this horrible company down. Anyone???????????
Thanks for reading and don't forget to pass it on.