Cleartrip review: Flight cancelled by airline, need full refund

Dear Clear Trip Customer Relations Team,

I am writing to formally request an immediate full refund and compensation for the cancellation of my flight without adequate prior notice.

Here are the details of the booking:
- Flight Number: 9I-9I517
- Date of Travel: 08 Oct 2026
- Sector: Bengaluru (BLR) to Hyderabad (HYD)
- PNR: PYAXEB
- Trip Id 260821926260

My flight was scheduled to depart at 8:40 PM on October 8, 2026. However, I received an SMS notification at 7:23 PM — barely an hour and twenty minutes before departure — stating that the flight had been cancelled.

Due to urgent personal commitments, I had to travel to Hyderabad the same evening. Alliance Air refused to arrange an alternative flight or assist with rebooking. Left with no choice and facing extreme distress, I was forced to book a last-minute ticket on IndiGo, costing me INR 15,000.

This abrupt cancellation and lack of support caused severe mental anguish, inconvenience, and unexpected financial loss. As per regulatory guidelines and fair practice, I hereby demand:
1. A full refund of the original fare for flight 9I-9I517 (PNR: PYAEXB).
2. Compensation covering the additional INR 15,000 spent on the alternative flight, as well as compensation for the mental distress caused.

Please process this refund and compensation promptly. If I do not receive a satisfactory resolution within 7 business days, I will be compelled to initiate appropriate legal proceedings and escalate the matter to the Directorate General of Civil Aviation (DGCA) and Consumer Disputes Redressal Commission.

I look forward to your quick response and resolution.

Sincerely,
MANGESH SAWANT