Clayton Homes review: manufactured home

I am the lender for a gentleman who contracted to purchase a home from Clayton Homes of Carlsbad. The contract was executed on 12/27/2018 for an existing home on their lot. The contract was for the purchase of the M/H to be placed on the lot the borrower already owned, and included foundation, electrical service, well and septic to the home.

The only reason I know the home was delivered is because I drove by to check. I was never notified by Clayton Homes of Carlsbad of the home delivery, they have never contacted me for a draw.

The owner/borrower is becoming very upset because even though the home is there he still connot live there because there is no septic. He finally gave up and did the well himself.

He and I have attempted to contact the local office manager, a lady by the name of Stephanie Coleman, by telephone several times. She does not return phone calls.

I have sent numerous e-mails that she does not respond to. As has my borrower, also with no response.

I took my supervisor from the Bank with me to go talk to her on 9/18/2019 and she assured us that everything would be done within six weeks. That timeframe was up on October 30, more than a month ago. Still waiting...

I would think that Clayton Homes would want their money, and at the beginning I would have been happy to advance half of the funds since the home was delivered already. However, at this point, I will not be able to advance any funds at all until the home is finished and the borrower can move in.

Wendy S. Griffin
Vice President Mortgage Loans

CNB Bank
202 W. Stevens St.
Carlsbad NM 88220
[protected]