CB Medical Services and Facilities Clarkson Eyecare Complaints #2-21

Clarkson Eyecare review: Unexpected charge for service allegedly already paid in full over a year ago ( 2 comments)

MKBailey755 of US

Jan 05, 2026 11:24 am UTC

Verified customer

Review updated: Sep 12, 2026

Featured review

I was surprised to receive a $40 charge from Clarkson Eyecare for a service that occurred over a year ago. At the time of the visit, I paid my balance in full and was never informed of any outstanding amount.

The charge description simply states “Service,” with no invoice, itemization, or explanation provided. I have attempted multiple times to contact Clarkson Eyecare’s billing department to request clarification and to provide proof of payment, but I have been unable to reach anyone. Calls are unanswered or lead to dead ends.

I also contacted my local Clarkson Eyecare location for assistance, but they were unable or unwilling to help resolve the issue or direct me to someone who could.

Charging patients over a year later without prior notice, documentation, or accessible billing support is unacceptable and reflects very poor customer service. I am requesting a clear explanation of the charge, proper documentation, and correction of the account if this balance was already settled, as my records indicate.

Claimed loss: 40.00

Desired outcome: Remove the charge.

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2 comments

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K Cassella

1 comments

K Cassella of US

Aug 31, 2026 5:41 pm UTC

Verified customer

Same happened to me . I received a bill from a service over a yr ago. I also had paid it beforehand. There was no real explanation of why it was sent little over a yr later. These people never return a phone call. If I could rate them it would be a 0.

Jeff Barwick

St Louis, US

1 complaint

1 comments

Jeff Barwick of St Louis, US

Sep 12, 2026 10:44 am UTC

Same happened with me. Notified today for the FIRST TIME by letter threatening to turn an $18.50 charge to collections if not paid in 4 days. This is the first I’ve heard of this reported unpaid balance and haven't been to Clarkson eye care in over a year. I deeply resent Clarkson threatening to damage my perfect credit history with this tactic. It’s predatory.

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