Clarkson Eyecare review: Unexpected charge for service allegedly already paid in full over a year ago

I was surprised to receive a $40 charge from Clarkson Eyecare for a service that occurred over a year ago. At the time of the visit, I paid my balance in full and was never informed of any outstanding amount.

The charge description simply states “Service,” with no invoice, itemization, or explanation provided. I have attempted multiple times to contact Clarkson Eyecare’s billing department to request clarification and to provide proof of payment, but I have been unable to reach anyone. Calls are unanswered or lead to dead ends.

I also contacted my local Clarkson Eyecare location for assistance, but they were unable or unwilling to help resolve the issue or direct me to someone who could.

Charging patients over a year later without prior notice, documentation, or accessible billing support is unacceptable and reflects very poor customer service. I am requesting a clear explanation of the charge, proper documentation, and correction of the account if this balance was already settled, as my records indicate.