Citibank review: Diamond preferred citi

I am writing about an issue that I attempted to pay a tuition amount of $630.00 to Mumbai University, India. My daughter is going to school in India and i was to pay the tuition by 9/16/2023.

I made three attempts and they all failed despite getting a code on my phone to verify.

I called the customer service and she advise me to speak with Fraud department. I spoke with Sally on 9/16/2023 , after verifying Sally advised me to make another attempt while she is on the phone. Unfortunately, fifth attempt also failed. She advised me to try after 24 hours.

Obviously i made an attempt on 9/17/2023 while failed.

I have been calling them again and again and each call is an hour long approximately.

What is more frustrating is today i called and representative could not answer my question as to why this transaction continuously failing. He then transfer me to his manager Juan who hang up on my after he assumed that i am not being professional.

I called back again, and representative advised me that the account in under review and i will get

a letter in a mail which i should sign and return back to Citi Credit.

This is absolutely unacceptable that i am frustrated to make a tuition payment and they have block my card. They will release it later in 15 -20 days but its not good for me.

Please suggest.

Urusa A Markar

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