Circle K

3/27/2018
7:16:41pm
Order number: 1168878
Circle K: 2706098

6200 n mesa
El paso, Tx 79912
[protected]

Register: 2
Attendant/ Cashier: Zechariah Coleman

This is a complaint towards the named Attendant/ Cashier

The person named aboved was very suspicious. He was very flagrant and aggressive. He did not want to return my money/change.

He strongly tried to get me to leave the store to pump gas and then return for my money.

I refused and decided to wait. The whole time I waited he was making contact with me. After he decided to attend me, he still was aggressive and demanded I show him the receipt for proof that I was owed money.

This person was very disrespectful. He was super aggressive for that position. Threatening and VERY unprofessional. I live near the area and now I will have to drive away from my area for fuel because of this person. I have notified my significant other about this person and situation. And I will definitely talk about this to co workers, friends and people of this community.

Back in the 1980's this Circle K Store had three Shopping Carts for the Customers in gather their Goods. And take out the Store to their Cars this was helping Shoppers with people who have bought a lot of items.
They don't have shopping carts any more and I tried to get the employees
that work there to help me with twenty items that I bought to my car.
And they said No, make three trips in out of the Circle K store.
This is Not good Customer Service to me, because I needed help with carrying my items I bought they were heavy items, too.
I like shopping this community Circle K Store been a customer for 30 years.

This morning was accused of shoplifting by the on duty employee.She accuses me of stealing a flashlight because I had my hand in my pocket. Pictured is what was in my pocket. Obviously it was full & I didn't want to lose my contents. She yelled, physically assaulted me, threatned & used vulgarity to include name calling. Not only had we purchased gas & a few more items we were not even finished shopping. To end the altercation my fiancé just grabbed the flashlight we inquired about but she continued acting insane & apparently called the cops. Review your security cameras. That's enough proof. Whether she tries to say I shoplifted or not this ordeal will not stop with a complaint.

On this ost Saturday early morning I was leaving the circle k on 1811 Sam Rittenberg in Charleston sc and on my way back to the car I stepped on a hypadermic needle while when slides/ flip flop like shoes. It was just the needle part that had been broke off In thrown in the parking lot. I pulled needle out as my heel was bleeding and I have time stamped and location stamped picture and then went back inside to ask for help from the young lady working. She just had me leave my info. No one ever called I called next day talked to manager who also did nothing and I asked to speak to someone who could actually do something being I don't have insurance and stepped on a dirty needle on your property. No one ever called back again. I need to get tested and so on and so forth go from there. I also have kept the needle and had people with me who witnessed this happened. My name is Kyle Takach [protected]

This store is next to a local middle school, many kids like to go to the store after school to buy a drink and or snack. Today my son and a friend went to the store after school and was harassed and threatened by the manager Jacque. They were told they could not take their time choosing what they wanted to purchase and that if they didn't leave the police would be called.

I returned to the store once I was told what had happened. The only person at the store was a person with a name tag of Sophia. Sophia admitted that she knew my son and his friend because she had seen them in the store many times and she gave compliments about their behavior. She also admitted that she was trying to tell the manager to leave them alone because they are good kids. I asked Sophia to provide Jacque's contact information and she refused and said this wasn't her store so she had no idea how to contact Jacque. I was not happy with her response and after asking to see Sophia's name tag and being refused, I took my phone out to record what was happening. Sophia ran to the back of the store and stayed there for about 2-3 minutes it seemed then came back only to begin threatening me that she was going to call the police on me. Shortly after that threat and realizing that I didn't mind if she called the police she gave me a phone number that she claimed was Jacques. Turns out it was Jacques number it was the number to the store.

I would like a return call at [protected]. My name is William Boddie.

hello, i am writing you to inform you that the circle k store located at 940 south arlington road in akron ohio 44306, has not been handling the debit card machine properly. i was just there recently and will not use my bank card there due to the fact they ask you for your card then ask you for your pin. i for one am not comfortable giving out my bank card pin number to anyone let alone a gas station . after that recent visit i changed my bank card pin for my security. im sure im not the only one who finds this un professional and a security risk of personal information on any card holder that uses their bank cards there. how do i know there are not copying card numbers and remembering the pins to them so they can make their own card, the issue needs to be addressed promptly and i will be checking to see if it gets handled . thanks . sincerely a concerned customer

On 3/18/18 after 11:00 am both my son and I visited the store, #2384, 1330 SW 288th st in Homestead. Let me first state that I am a frequent patron at this location, however this morning a rude, disrespectful and prejudice clerk, Cassandra Gonzalez rubbed me the wrong way. I noticed this clerk with other patrons mainly Hispanic and how well she provides customer service to them. Not once had I witnessed this clerk place their change or items on the counter. Besides gas. I had also purchased lottery tickets and she placed my items on the counter. I provided the clerk with a 1, rating and as I was walked out the store, the clerk stated something rude. I returned to the store and informed her why I had given her the poor service rating. She began to argue with me and I had explained to her that she has poor customer set skills and she replied, in a rude manner, "would you like for me to hold everything for you?" I stated to her that would you like for me to throw money at you as opposed to me handing you the money? I noticed the assistant manager, Yesnia and explained to her the situation and she provided me with Joe's phone number, the Manager. I contacted Joe and explained to him the interaction between tthe clerk, Cassandra and I. I stated to him that she is rude, disrespectful and prejudice. He informed apologize and informed me that she is being trained to become an assistant manager. I am sending this complaint because I will no longer visit this location and I would hope someone takes this matter seriously.

On Feb 18th 2018 at approx 1200 I entered store # 2426 located at 939 E.National Road to purchase Tabacco products, I was asked for ID from Shelly and said are you kidding at which point she stated cant you read. I found this inappropriate and demeaning by her response. After getting upset I left came back with Id and try to explain there should have been a warning that they were going to check id for everyone and again she stated cant you read its here on the counter. Im not upset about checking id I understand that ids need to be checked as a former manager of a circle k that sold beer and wine we checked everone but I never said to anyone cant you read. Yes there is a sign on the door the exit door not the entrace door where it should be. Yes one is one the counter but its not noticeable as its black and white. My main complaint is the way Shelly handles this situation, if she would have said im sorry but its posted on the door and here on the counter so I have to check ids, would have been more appropriate. I asked why she didnt check id for the lottery tickets she sold as well being you must be 18 to purchase them at which point I asked for the number for corporate to file a complaint at which I was told it was behind the atm. I also would like to add that a conflict of interest is as well happening here. Girl Scout cookies are being sold and on the front counter taking away sales of cookies Circle K sells. I dont know why the manager didnt intervine with this matter as she did come out. I was mad but not threating in any way as I was upset by Shellys comments more so then id. I dont wish to see her lose her job but all employees should be taught on how to talk to customers as we pay the bills as well thier salaries by patronizing the store.

For the 4th time this week, I have stopped off at store 3009 in Hope Mills NC to get coffee. The first day this week I stopped and at 7:39 am they are out of coffee.the second time they had a "cleaning the urns" tag in every pot at 8:45 am. Yesterday they had no half and half or milk products. I go back today...still no cream! Ridiculous! I don't ask for much. I just want a good cup of coffee at various times throughout the day. This is a management issue that can't correct these deficiencies! Someone needs to do some store oversight and get rid of the bad and lazy employees that could care less!

It was waiting to warm up my coffee in the microwave and I moved out a burrito that he had in there he had its full of Circle K products warming them up I had also bought to merinos and asked him as he walked away ignoring me he came back over and screamed at me are you stupid? Right then I felt the hair on the back of my neck raise you may told him careful there sir I am not your son nor your wife who you can speak to in an abusive manner I said now you'd like to go outside and talk about it he says I will lay you out you said that's fine let's go outside I'll be waiting for your manager so that just happened this is the 2nd time that I've been in the store possibly 3rd where the same guy should not even be dealing with people I have heard other people tell him similar to what I'm saying here now. I come in at 4:00 a.m. when they open backup a get one of the fresh donuts and coffee I don't believe that I'm going to be coming back to a Circle K because of this rude [censor] so I'm doing the next best thing coming forming everyone here and then I'm going to tell his boss and the district manager. this guy is way out of line.

For over a week now the fountain machine started out with flat pop and then switch to no pop at all and has been out of order for over a week now. The store is located on East Reno Avenue in Bricktown Oklahoma City Oklahoma. Right across the street from Bass Pro. We are local everyday customers at our place of business and go through a lot of fountain drink. We really like the convenience and the variety since it's hard to get Coke Zero anywhere else anymore. Please resolve the issue.

I want to make a complaint about the female cashier that worked at the circle k store located on dogwood drive in Milton FL on 3/15/2018. Every store she ever works at she has been he same rude butt attitude everytime & im tired of it . She doesn't belong in customer service and should be fired immediately. I asked her if there were any more fountain drink lids because the spot was empty & her rude butt just looked at me and didn't respond to me at all. The other cashier had to tell her " so you just gonna ignore the man like that when he's asking you a question " & he stopped doing what he was doing to service me while she stood there rolling her eyes drinking her drink doing nothing. Only afterwards she huffed under he breath and then attempted to look after he said something again to her. She has always had the same nasty butt rude attitude every time I see her & I know for a fact she's worked at 3 different stores and the results have been the same. Somebody needs to take care of her attitude because the next time it happens she won't like the results because I'll make sure every customer in the store knows about it when a scene is caused. This happened during the night shift last night approximately 8:00 pm

The manager at the circle k store in Fayetteville nc is addicted too pills and does cocaine at work. She was fired from her last job for stealing money. An employee gets let go or quits she bad mouths them to everyone that knows that person. If something is not done about this I will be going to the authorities. This is no way for a manager to act at work or treat employees and ex employees the way she does. If something is not done about this I will make sure something happens

I came into Circle K with my 4 month old on my hip. He has plagiocephaly so his head is very misshapen. He has to have MRI on it to check for fluid/tumors. The employee working behind the counter kind of just stared at him and had this look on her face like something was wrong with him instead of just smiling and saying hi like most people do. Then he spit up a bit on my hand and some drops onto the floor about the size of 4 quarters in one spot. I asked her where the napkins we're and she pointed. I wiped my hand and told her he spit up a little on the floor infront fo register and there was another person in line behind me and I apologized. She reaches for a dry Swiffer pad (that's all I can compare it to) and hands it to me as if telling me to clean it up and made a face of disgust. Did not say a word to me. I did my best to bend down with baby on my hip to wipe it up but still was shocked she didn't just mop it up or even let other customers know it was there. She must be new because I've never seen here in that store before. I really feel shocked and upset.

Circle K on 540A in Lakeland

I went to the Circle K store to buy a pack of cigarettes. I had 2 coupons to use from Marlboro and the Circle K app. The cashier (name tag:Drew)was in a terrible mood and had an attitude. She refused to take the Circle K coupon(attached below) because she said it wasn't the 12th of March, so I used my other coupon and paid and went to my car. I looked at my phone and saw that it was 1:00am, so it was the 12th of March when I tried to use the Circle K app coupon. So I went back into the store and let her know it was the 12th and could she please honor the coupon and she told me no, I'd need to buy another pack of cigarettes. This is not acceptable to me. First her unwarranted bad attitude and then her refusal to take a coupon because she incorrectly thought it was a different day of the month.

On Tuesday March 6th, 2018, I resigned from my position as customer service associate from the store #7122 in the Great Lakes division with the circle k company. After I resigned I received threatening text messages from my former manager. Following that, today March 9th, 2018 I received a voicemail from the same manager telling me to tell my boyfriend to meet him outside to "have a word." I feel extremely unsafe and uncomfortable with how this manager has acted.

This is the second time that I have been treated with the most disrespect by a Circle k employee. I have been a loyal customer for the last 30 years and I have always visited this store: 2885 Catalina Blvd, Deltona, FL 32725.

It is will great saddenest I have to boycott the store. I am surprised the Manager by the name "Cathy" would hire such rude, racist employees.

But unfortunately, you have two that must not have been very well trained in diversity and manners.

My first incident happened back 1 month ago. When I reported the gas pump didn't have paper. Your employee told me, there was another employee changing the receipts as we speak and pointed at the man. She must have had a good laugh because the person she pointed and asked me to speak to them was just another customer and send me on a wild goose chase. ( I left a review on Yelp about this)

My second incident was 2 weeks later when I went to use my fuel reward card and was told it did not have any rewards. Which was a lie, because I have a gold status on the reward card and I do get five cents off every time I pump gas.

My third and last incident was today 03/08/18.Time 1:50pm...You have two employees in the store. One of them after taking care of her last customer decides to continued her duties stocking and the much older employees automatically put the no service sign and tells the employee that the customer she just service card did not go thru. The employee is in no hurry to take care of the customer ready starting to leave the parking lot and I tell the second employee to take care of my purchase. She tells me in a very harsh, combative tone, very discriminatory and extremely racist. She is taking care of a customer and I took wait." Knowing that is not her register she is standing right in front.
What she needed to do was apologize for the delayed, and take care of my need at her register. She did neither. Actually, she called me names, racist name while I was exciting the premises.

If you take care of this matter or not it is up to you. But with this third incident. I will not bother to shop at your store again.
I will tell all my friends, families and co-workers not to go to your store, plus I might write in my blog or even mention it on my next book (yes, I am a published author) not to venture into your store again.

Cordially,

Cristina Harris
Deltona, Florida

I am an employee at a Circle K in Deland and I have recently had issues with a maintenance man who works for Circle K touching my butt as he walked by and rubbing my back and telling customers that me and him are having an affair knowing I have a husband. This needs to get settled. It was inappropriate and I don't want him to come near me or talk to me again.

I was in your store today around 9pm with my daughter and the person behind the counter was on there phone cursing and I just went over and talk to the other guy that was there.His name was Frank and told him about it and that I was very upset.He said that he was very sorry and gave me a drink and my daughter and frozen drink and was very apologetic about everything. I just wanted to let someone know about this I am very disappointed in the person and I'm not sure if I will come back to your store again

I was traveling home back to Kansas with my family, and stopped at store 2707774 located 5704 Pines Rd, Shreveport, LA 71129 to refill my tank to continue on my journey. The pumps were not working properly due to computer issue and it was stated there on the pumps. I originally was sitting on Pump 8. I paid with a Debit card. after 2 failed attempts and resetting the pump each time I relocated to pump 2. the issue is with each reset my card was swiped again. charging 25.00 a swipe, the clerk claimed the original charge was cancelled and the money would be refunded. To date I am still waiting for the refund. I have called the store repeatedly and each time speaking with management who took my information and told me they would look into it. It is clear that since I am leaving this complaint nothing has happened and this matter is not resolved. The information on my receipt shows 2/17/18 5:52:18 pm order number 2263582, I just want my 50.00 refunded to me as a resolve. I have called my card company and they was me to contact the vendor first (you) then cancel my card and reissue but I would have to update the other account that use this card for auto draft payments. Please look into to this issue and refund me the appropriate monies