Cinemark reviews and complaints 1
View all 147 complaintsCinemark - discrimination towards disabled
My husband is disabled and we went to see a movie here. He inadvertently purchased spaces for a wheel chair. So we sat down in the next seats and some people who are not disabled came and insisted that since they bought the seats they should have them. The theatre had plenty of empty seats together. Rather than adhering to the policy that the handicapped and their attending people get the seats we were asked to move. The rest of the handicap spaces were taken as were aisle seats. Exceptional rudeness of the people who bought the seats. One even told my husband he should have brought a wheel chair. And the managers position was awful. They offered a refund or guest passes. We refused as we won't be going back.
We have received your comment. Thank you!