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Free Credit Report review: How to cancel the charges! 99

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12:00 am EST
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This review was chosen algorithmically as the most valued customer feedback.

I had a hard time even finding a number to call about this one and they will never write you back. I just called my bank's customer service provider and explained I wanted to stop charges. She three way called the number on my bank statement for the charge and told them she was calling from the bank. They agreed to cancel the "membership" and said I would incur more fees.

Worth a try...

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99 comments
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Sarah Keele
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Feb 08, 2008 12:00 am EST

Was applying for a free credit report and was directed to a page that must have been affiliated with this company. When I realized I wasn't ordering a full credit report from a reputable, known credit agency i.e. Trans Union, Experian, etc... I immediately canceled the registration process, however I am still being charged-- and for what service is completely unapparent to me. Not only that there seems to be no way to contact the company directly; I'm handling the issue through my bank. This is completely frustrating.

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Jeremy Moyer
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Sep 13, 2008 8:19 am EDT

I have been receiving charges on my bank statement for this CIC Triple advanta for around $14 every couple of bank statements and I have not purchased nor remember what it would be for. Ive tried to search the name on my statement and I have been coming up with a negative search or find a page that is very uninformative. Im not sure what what I can do to cancel this account so that I stop being charged for something I dont even know what its for.

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pendulumswing
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Jul 21, 2008 12:28 pm EDT

free credit report, they are supposed to help you build your credit... very nice when today I found a charge for $14.95 ... I called to find out about the charge and to cancel my free trial offer. I was informed that my free offer expires in 7 days not the advertised 30 day period because back in 2005 I had used their service to check my credit report, so I wasn't eligible for the free trial offer. I said, an email would have been nice ... but the customer service woman says" we stopped sending emails to customers in 2006! now i am just waiting for a confirmation email that my membership has been canceled, I hope this will be the end of the charges, I see from others comments that it might not be.

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JUDITH
Cortland, US
Apr 03, 2009 12:10 pm EDT

I TRIED WITHOUT SUCESS TO CALL THE NUMBER TO CANCEL MY MEMBERSHIP BUT THE PHONE NUMBER I CALL ED IS NOW NOW OUT OF SERVICE

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Megan
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Nov 06, 2008 11:08 am EST

i had a free credit report and then it started charging my bank account after i let them know that i did not want membership.

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keith graham
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Aug 02, 2008 1:50 pm EDT

I want to cancel my credit review report acct with CIC Triple Advanta. I don't know how to do this,

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Pat
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Mar 11, 2008 10:05 am EDT

I have had a recent experience with this company. I have found out that over a year they have been taking out 12.95 each month. I had never authorized joining and had never used this service. Beware. If you call to cancel, stay firm and talk to supervisors. I was able to get partial refund.

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Brandon Gordon
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Jun 03, 2008 4:57 pm EDT

triple advanta has been debiting my account 14.95 twice a month for the past 3 months.

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barbara banack
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Feb 21, 2008 12:10 pm EST

cannot receive my credit score and they refuse to honor my request to cancel

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sing
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Mar 26, 2008 7:40 am EDT

What can i do to this company CIC triple advantage that continuously charge me for something that i did not sign up for. They bill me every month for $12. What is this some kind of a scam...

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Arleene Hansen
Lisbon, US
Jan 12, 2009 6:12 pm EST

I have a monthly billing on my bank statement, since April that I never Authorized.

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D'Ann Colby
Durham, US
Jul 19, 2009 10:52 am EDT

I have been charged 14.95 for almost a year and unable to receive a refund or stop charges.

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debthelp
Miami, US
Oct 19, 2009 3:25 am EDT

I know of a company that can settle this debt down to about half of what you currently owe. Send me an email to debtrelief@rocketmail.com

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triplehater
Sheridan, US
Mar 19, 2009 5:20 pm EDT

great, am i the only one being charged $14.95 without authorization a month? this company discusts me!

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vdawg
New York, US
Feb 23, 2009 1:03 pm EST

JUST MENTION THE BETTER BUSINESS BUREAU and The Federal Trade Commission . Also say the service is misleading and you did not expect to be charged.

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Yevgeniy Gusev
St. Paul, US
Dec 17, 2008 12:14 pm EST

Please stop charging me the $14.95! It continues for 5 month - total amount is $74.75. I don't want to have an account with CIC Triple Advangtage anymore! You lied about having to charging me. I'm just a single unemployed mother. Please may i have my money back! egusev@hotmail.com

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Kassandra
, US
Dec 06, 2008 10:06 am EST

Heres' a link. These people have been in trouble before. Keep after them.
http://www.knowzy.com/Personal_Finance/Credit/Credit_Monitoring_Is_A_Rip_Off-StepByStep-Canceling_CIC_TripleAdvantage.htm

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Kassandra
, US
Dec 06, 2008 9:52 am EST

Here's their phone # [protected] . It was on my account. I was surprised and didn't know where it came from as I had fallen for the "free report" also and I didn't authorize anything. I can't afford to be thieved from. Everybody's scamming these days. It's unbelievable!

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Dorothy McCoy
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Nov 24, 2008 10:56 pm EST

I don't want you'll service anymore, it not all you claim it to be.

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Dorothy McCoy
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Nov 24, 2008 10:50 pm EST

I would like to cancel my Triple Advantage Free trail Credit Report, as of this day, 24th day of November, 2008.

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Ronnie Bullington
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Nov 24, 2008 2:53 pm EST

I have not ordered this service and didn't even know what it was they had been taking money out for months before I noticed something was wrong they played pass the buck from the bank back to them again Im a senior citizen and don't need this aggervation any one else with this problem be prepared for a real run around at 12.95 amonth I could buy other things I really need this is a scam I dont need

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Jim
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Nov 21, 2008 5:26 am EST

Does anyone have a contact number for this rip-off company? Any help would be helpful.

Thanks,
Jim

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jared
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Nov 20, 2008 8:41 am EST

This is unreal, I've been getting charged for 5 months now and have had no way to get it to stop! The # comes up as busy and I guess im just going to have to change my account to stop this...I can't believe they are getting away with this.

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Dorothy
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Nov 14, 2008 3:29 pm EST

I called the number listed on my bank account and it would ring to a fax number. I finally got through after looking on this website to get a phone number that would go through. I spoke with Michelle, who kept trying to get me to log into my account because 2 new things were there. I took me 5-6 times of telling her to cancel my account before she agreed to cancel my membership. I will also be watching my account to see if it does indeed cancel. I called at 1327 hrs. Nov 14th, 2008. I called [protected]. Good luck to anyone else trapped in this companies practices.

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richard olander
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Nov 07, 2008 2:20 pm EST

i applied for free credit report and wasnt aware i was being charged 14.95 per month when i canceled on nov. 7 they told me i paid for the month and couldnt cancel me till dec 6th this is a complete fraud and a class action suit should be set up my advise is we all notify better business bureau. this is rediculious

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Mehboob-ur-Rahman
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Oct 24, 2008 5:07 pm EDT

I have been receiving charges on my bank statement for this CIC Triple advanta for around $14.95 every month. I cancelled through telephone to stop this service around 5 months earlier but could not. Hence I would submit that pleasde stop charging from my account as I donot need this service any more as I am moving from USA to Pakistan. I will be grateful.

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BOBBY LIVENGOOD
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Oct 16, 2008 2:11 pm EDT

I CALLED AND GOT A CANCELLATION #2474400 AND WAS ASSURED THAT WAS THE END. TODAY I CHECK BY BANK ACCOUNT AND CHARGES SHOW UP.PLEASE HELP ME OUT OF THIS MESS.

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susan ranger
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Oct 09, 2008 4:21 pm EDT

i want the charge removed today or i will take action. did not apply for your service. susan ranger

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susan ranger
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Oct 09, 2008 4:19 pm EDT

please give me my 14.95 back. did not ask for your service.

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jodi marks
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Sep 30, 2008 9:04 am EDT

i have $12.95 coming out of my checking and i didn't sign up nor did josh marks. it was taken out 2 times in the last few days. i would like to stop whatever this is and get my money back soon. thank you jodi marks

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Jessica Vigo
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Sep 24, 2008 1:45 am EDT

Please stop charging me the $14.95! I don't want to have an account with CIC Triple Advangtage anymore! You lied about having to charging me. I'm just a single unemployed mother. Please may i have my money back!

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Jessica
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Sep 11, 2008 8:12 am EDT

I called them to cancel and they said all of our complaints were "Rumors" How funny is that. How can a company as big as EXPERIAN rip so many of us off? How do they sleep at night?

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katherine
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Sep 09, 2008 1:52 pm EDT

If they say its a free credit report why do we get charged every single month? This month they charged me $19.90 instead of $14 something. Im definatly going to call and cancel it, hopefully it was end after that. That pisses me off, like everyone elses i dont remember signing up for anything that says there going to charge my account each month.

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michael clute
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Aug 31, 2008 10:01 am EDT

i went to free credit report .com to get a FREE credit report about seven months ago and realized four months ago this 12.95$ charge from triple advanta cic kept popping up on my bank statement. i finally called [protected] and cancelled this account for free credit reports that i did not sign up for. Free credit report .com is a scam.

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PAULINA B WILKER
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Aug 20, 2008 9:39 am EDT

please cancel the monthly charges
I credit me for the monthly charges already made
on 7/14 and8/10

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neal
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Aug 19, 2008 11:26 pm EDT

I was ripped off by advanta, I made one payment by phone, from my checking account, the next thing I know they were helping them selves to my account over and over again. they would not return my emails or phone calls, untill I put a stop to their thieving ways. I recomend filing a complaint with the nevada atterney general, maybe if enough of us victims start shaking the tree, the bad apples will fall out.

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Amy
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Aug 16, 2008 6:18 pm EDT

I am being charged 15.95 every month. I tried calling the cancelation number different days and times and it is always busy. I tried canceling online and it says error. This company should be shut down. It needs to be taken to Dateline and thousands of people refunded for their bulls---. I called my bank and stopped pmt. and the next month they double charged me. Those SOB's! So, I got the correct number from my bank [protected] and going to cancel that way. Good luck!

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William H Goza
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Aug 07, 2008 2:39 pm EDT

I keept seeing a $14.95 debit charge showing up on my bank statement, and found out what CIC TRIPLE ADVANTA means, (it is a credit reporting company for EXPERIAN) I tryed many time to contact Experian to get this resolved, but failed to get in contact with anyone from EXPERIAN, this went on for about 3 months, and every month $14.95 was taken out of my account. I went to my bank manager with all the paper work, and told him what was going on, and he worked for about hour, and he got the phone number that I needed. Here is the number if anyone needs to call it was real easy.

[protected]

When you hear cancell your account press #1 and you will have to wait for about 5 minutes and then you will get to talk with a real person.

Hope this helps some of you, it worked for me. Good luck with these suckers.

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mike
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Aug 07, 2008 1:06 pm EDT

yea well I got about a hundred plus dollers taken from this stupid company well thanks to every one that wrote about this it was helpfull to cancel my service if you want to call it that

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Stephen Carboni
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Aug 02, 2008 3:15 pm EDT

Yes, It is a scam, I know that. I called them up after they charged me 14.95 after my week trial was up. It was one day after my week was up, but she said that she would still refund my money and I didn't even have to yell at the ###. Thank God for that. When you call, just sound quite pissed off and very assertive.

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