CB Casinos Chumba Casino / VGW Holdings Chumba casino customer service team
Chumba Casino / VGW Holdings

Chumba Casino / VGW Holdings review: Chumba casino customer service team

Author of the review
6:53 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Lynn (Chumba Casino)

Dec 8, 2023, 10:25 PM GMT+8

Hello Timothy,

Thank you for contacting Chumba Casino Support.

We understand that you are not satisfied with the outcome of your account.

Please be advised that we need to stay true to the guidelines and policies we have set to promote fair and responsible gameplay to all our customers.

Due to management's stand on the matter, it is with regret that we are obliged to part ways with you.

In the event that you decide to create another account and play, these succeeding account(s) will be deactivated as well and will not be honored for prize redemption.

We would like to thank you very much for trying out our games and we wish you all the best in your endeavors.

Best regards,


Chumba Casino Customer Support Team


Dec 8, 2023, 4:32 PM GMT+8

I won $5,000 and I guess somebody under the same IP address or whatever however you guys check to see if people have multiple accounts I had another account under the same address and the first person I talked to said that they would make it one time exception and if I needed to close any other accounts I guess they closed all the other accounts left my account open long story short now I'm not getting paid my $5,000 that I won what can I do to take care of this issue I've talked to my lawyer he wants to proceed but I'm giving an opportunity to you guys to make it right please get back to me as soon as possible because this is now going on almost 2 weeks and I'm about to take action the legally I have all the documentation emails and so on and so forth

Claimed loss: $6100

Desired outcome: 5000 out of the 6100 that I rightfully won

Confidential Information Hidden: This section contains confidential information visible to verified Chumba Casino / VGW Holdings representatives only. If you are affiliated with Chumba Casino / VGW Holdings, please claim your business to access these details.

Add a comment