Workmanship
I had a very bad experience using Sea Marine to perform bottom painting of my boat. For reference, it is a Bayliner 2452 so not a lot of painting required.
- Initial setting up of an appointment delayed because the person I was working with exited the company without letting me know so the paperwork (contract & insurance forms) were never processed.
- Boat delivered on March 7th and I was told it would be done on March 23rd. I finally got the boat back on May 4th. Other work scheduled with another contractor no longer able to be done due to my appointment missed.
- Wife picked up the boat for me the first time and when I checked it after work, they had not prepped and painted the areas where the support blocks were. Still the old paint and barnacle spots. Had put a 12"scratch in the new paint on the starboard side when loading it on the trailer.
- Took 4 days for them to respond to my emails & phone calls about how it would be fixed. During this whole process, most of my phone calls voice mails were never returned. Very hard to get ahold of.
- Took the boat back for fixing the missed areas. Finally called them to see if it was done since they never inform me even though they say they will. They had run out of the BLUE paint that they originally used and decided to paint the areas missed with BLACK paint. They thought this was OK. Nope, I had them fix it correctly. Another delay.
- Painted my depth finder transducer and stainless steel trim tabs. Not sure why.
- Charged me 5 extra"laydays"for supposedly awaiting parts. This was for a tachometer that needed replacing that they never ordered until I asked about it... long after the boat was already supposed to be done. I even researched the part and sent them the information on what to purchase. They reluctantly removed this charge.
- Never once assisted my wife with loading and unloading the boat. As I was working, she had to help out and did an awesome job!
Needless to say, in my opinion, this was horrible service and I would never take my boat back to them. I would not recommend you do either.
To quote Chris Bakken, the General Manager, in an email he sent me,"You are welcome to your opinion." Yes I am.
Being in the customer service business myself, I am just amazed at how poorly they treated this customer.
Desired outcome: Let other customers understand what they are to expect when dealing with Sea Marine.
Invoiced for work not performed. After reading reviews it seems to be common practice at sea marine.
Sea Marine kept demanding payment and we kept saying there are incorrect charges. Finally after pointing out bogus charges Chris Bakken the manager said, oh we just gave you a quick invoice but were going to call and go thru the the billings with you, but never meant it to be correct. This was my experience. I hope some day they will give me the money they owe us.
Text from Pat Shannon the owner of Sea Marine.
I believe the understanding was that Chris presented an invoice upon departure, as he is supposed to do, with the understanding that corrections would likely be needed, but could be corrected upon final invoice. That was our final invoice.
Desired outcome: I hope some day they will give me the money they owe us.
Is Sea Marine legit?
Sea Marine earns 91% level of Trustworthiness
Perfect Trust Endorsement: Sea Marine achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for Sea Marine. The company provides a physical address, phone number, and 2 emails, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Sea Marine's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Seamarineco.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Seamarineco.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
However ComplaintsBoard has detected that:
- Seamarineco.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The seamarineco.com may offer a niche product or service that is only of interest to a smaller audience.
- Sea Marine protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Overview of Sea Marine complaint handling
-
Sea Marine contacts
-
Sea Marine phone numbers+1 (360) 385-4000+1 (360) 385-4000Click up if you have successfully reached Sea Marine by calling +1 (360) 385-4000 phone number 0 0 users reported that they have successfully reached Sea Marine by calling +1 (360) 385-4000 phone number Click up if you have UNsuccessfully reached Sea Marine by calling +1 (360) 385-4000 phone number 0 0 users reported that they have UNsuccessfully reached Sea Marine by calling +1 (360) 385-4000 phone number
-
Sea Marine emailsinfo@seamarineco.com100%Confidence score: 100%Support
-
Sea Marine headquarters419 Jackson St., Port Townsend, Washington, 98368, United States
-
Sea Marine social media
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!