Chrysler Financial — rude and harrassing over a end of lease fee
I leased a Chrysler 300C and made all my payments on time for 39 months. When the end of lease was close, I received a call from Chrysler Financial asking if I would be leasing another vehicle, buying this vehicle or turning in the leased car. I explained that we would be turning in the lease so I needed to know what I had to do. I also asked at that time what the mileage limit was since I was sure I was under the milegae limit. When I was supplied with that information and the inspection companies number I then asked if there what I would need to do to complete the turn-in process and were there any additional fees. I was told I would have to pay any damage fees but that was it.
I called the inspection company and set a date for them to come to my house and inspect the car. The car had slight damage to the back bumper and was told there would be a fee of $290 for this damage. Outside of that the car was in excellent condition, as I also had replace 4 tires only 9 months earlier. The technician said all we had to do was turn the car back into the dealership and we would be billed for the damages.
Now the fun started... I called the Old Saybrook CT dealership a few days later (an week before the car was to be turned in). When I told the receptionist what I needed to do, she advised me I needed to talk to the leasing manager but he was not available until the next day. I called at 9:00 am the next day (Saturday) and was put through to the leasing manager who asked if I would be leasing another car. When I said no he became rather rude, saying he was too busy with other customers to handle a lease turn-in. My husband then got the phone and told him we would be dropping the car off as we were told that was all we needed to do. When we got to the dealership there was not a car in sight, nor a customer on the lot or in the showroom. A gentlemen met us at the door and once we related why we were there went off to an office and came back saying he would help us but that he never handled a lease turn-in before. After taking down the mileage we asked if there was anything else he needed and he said no but I asked about the plates on the car -- would they turn those in since in CT we are charged property tax based on your registration and term of use of the vehicle. Another man came out of the office and said we should turn in our own plates. I assumed they would take the plates off the car, but instead they handed my husband a screwdriver. My husband went out and took the plates off and we left. The following Tuesday I went to the DMV and turned in the plates.
Two weeks later I received a letter from Chrysler Financial that I had not turned the car in and would be subject to an additional payment. I immediately called them and told the woman I spoke with that the car had been turned in and I had already turned in the plates. I even related the above story to her. She called the dealership while I was on the phone and was told that "they forgot to call".
Two weeks after that I received a bill for $740 plus tax from Chrysler Financial. When I called to inquire what this was about I was told that I had to pay a turn in fee (since I did not lease another car) as well as the damage fee. I explained to this woman that I would pay the damage fee but that was all, especially since I had paid them over $27, 000 in lease payments plus a down payment plus gave them a car under the mileage and in excellent condition, nothing to say about the way I had been treated. She offered me $50 off the turn in fee and I told her I would give her $150 but that was it-- no one told me about the turn in fee when I asked and also in the letter they sent about fees on any damages there was never anything about a turn -in fee. She then offered me a $100 off but I felt the dealership should pay it since they were keeping the car. I mean come on, It's not like they won't recoup $450.
I did pay the damage fees (over the phone) and told her to make sure she had noteson all the proceedings that occurred up to this point.
A few weeks after that the "threatening" calls started. I was called at home and left messages that if I did not call back I would be turned over to a colection agency. Then they started calling me at work (which is illegal) but I answered the call (not knowing it was them) and spoke to a rep that listened but said I had to pay the fee. I again reiterated my story and asked that he mark down our conversation -- I again offered to pay $150 which was turned down.
Now today I received a call at work (that went to voicemail) and I called back hoping they would work this out. Instead a man named RJ (funny how they never give you their last names) proceeded to tell me I owed this money or a collection agency would be calling me next. I asked what notes he had on my account and surprise -- there were none. I proceeded to relate the story once again but to no avail. He basically said pay or my credit rating would be in the toilet. I again offered $150 - he said no. He was so utterly rude telling me I was irrational and that maybe he was better off talking to my husband (the nerve!) that I finally ended the call telling him I wasn't paying a dime.
My next step is to write the president of Chrysler and Chrysler Financial. We have leased cars over the last 20 years with Acura, Ford and Mitsubishi and NEVER were we treated this way or told we had to pay a turn in fee.
Here's a lesson-- DON'T BUY A CHRYSLER or DEAL WITH CHRYSLER FINANCIAL. It's no wonder Daimler AG sold them off and they are in financial ruin.